優點： "Crew are great. Plane is cool, A380."
缺點： "Connecting flight is in a hurry, time is tight."
優點： "Great flight attendants left me alone to sleep."
缺點： "Korean Air cabins always seem a little warn to me by about five degrees."
優點： "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
缺點： "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
優點： "The seat was comfortable"
缺點： "Every thing was great"
優點： "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
缺點： "Use better companies to book your tickets"
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點： "Cleanliness & spacious leg room"
缺點： "Serve the coffee/tea with the meal, not after."
缺點： "Movie selection was a tad bit small"
優點： "Fast boarding sequence and take off."
缺點： "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
缺點： "Need to improve the food qyality"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Crew was great"
缺點： "Movie selection, food options, loud alarm before boarding"
優點： "Service was great and flight landed safe. Korean food was delicious."
優點： "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
缺點： "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
優點： "How often i was fed"
缺點： "I wanted to upgrade and they said no even rhough it wasnt full"
缺點： "During 14 hour flight, meals were served at the beginning and at the end which comes to 10 hours in between. Between the two meals, they offered a snack of banana or brownie. My wife and I were starving. Terrible!"
缺點： "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
優點： "Friendly service"
缺點： "Didn't dislike anything"
缺點： "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
優點： "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
缺點： "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
優點： "The food was wonderful."
優點： "Seats were a bit roomier and attendants were friendly."
缺點： "I didn't like the meal."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "The flight attendants were extremely nice to everyone on the phone."
優點： "The crew performance"
缺點： "15 minute delay"
優點： "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
缺點： "food was disappointing but better than most american airlines"
優點： "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
缺點： "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
優點： "Good service and on time"
優點： "Light flight, extra space."
缺點： "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
缺點： "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
優點： "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."
優點： "upgrade the food quality"
優點： "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
優點： "The attention to detail and excellent service was better than I had expected. I was especially impressed by the stickers the cabin attendants used to notify sleeping passengers upon waking up that the meal/drinks were still available upon request."
優點： "Nice crew, food and service"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "drink service"
優點： "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
缺點： "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
缺點： "The service on the plane is outstanding"
優點： "Rr00m for legs and food"
優點： "I like the clean atmosphere of the plane The stewardessses were professionals and never condescend to keep the plane clean. The movies were good."
缺點： "food was so so."
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
缺點： "KLM crew exceed our expectations"
優點： "The flight crew was so friendly and the food was really good."
優點： "Everything was smooth and effortless."
缺點： "Can’t think of anything."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
缺點： "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
優點： "Good services!"
缺點： "Customer service"
優點： "Left ontime and service was excellent."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
缺點： "The streaming service didn’t work"
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
缺點： "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
優點： "Lovely staff, good food, great movies."
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
優點： "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
缺點： "No complaints at all."
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "Good flight, we got a nice snack despite it being a short flight, the staff was great."
缺點： "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
優點： "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
缺點： "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
優點： "In general, it was ok"
缺點： "Flight was delayed and because of this I missed my connection flight to Amsterdam"
優點： "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
缺點： "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."
優點： "Crew very efficient Food was reasonably good Good movie selection"
缺點： "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"
優點： "Short, quick and no hassles"
缺點： "In-flight snacks"
優點： "Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members"
缺點： "Did not allow use of exit rows to improve social distancing (those seats “not in my class of service“). Flight was crowded."
優點： "Comfortable seats and good food/service throughout the trip."
缺點： "We didn't leave on time, so an on-time departure."
缺點： "No room for long legs. Seats too close"
優點： "Seat extremely comfortable."
缺點： "We sat waiting a few minutes after everyone was onboard."
缺點： "More room I pay for main cabin It feels it was just the regular"
缺點： "Boarding at gate a47 T2A at CDG was chaotic"
缺點： "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
缺點： "Flights were crazy, our plane was delayed over an hour while we were already boarded due to low fuel. We also circled around the air which caused at least 13 other people to miss the connecting flight to Vegas by three minutes and they could not hold the plane."
優點： "Flight attendant was a little rude"
優點： "Comfortable, friendly and ON-TIME!!!"
缺點： "Never got on the flight!! This was a Christmas gift & they took the money when booked it and told me they needed credit card verification 2hrs before departure! Terms and conditions doesn’t say I needed the credit card when checking-in! They also NEVER notified us that I was needing that information! The person who booked my flight is overseas!!! They are the worst at customer service. Still waiting to hear back from them! It’s the holidays and they are absolutely careless! I must add that when checking-in the agent was rude, unprofessional and even mocked me! ridiculous!"
優點： "Greets you nicely, on time, caring staffs"
優點： "Phoenix based First Class flight attendant Kathleen Brown was very positive and called me by name...gave her an “above and beyond” voucher."
缺點： "No electrical outlets at seat."
優點： "Pretty average experience nothing bad but nothing superior"
優點： "AA provided free snacks and drinks at boarding gate. Courteous staff."
缺點： "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
缺點： "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
缺點： "Missed connection"
優點： "The crew was very nice and attentive."
缺點： "It was SO hot in the airport terminal and on the plane, but only on our half of the plane. We were all very uncomfortable."
優點： "Leg room. Crew. Nice airplane. Even captain greeting passengers."
優點： "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
缺點： "Delay, pay extra money for different fly."
優點： "The crew was nice"
缺點： "I flew American four times in 7 days, every flight was delayed. delay times varied from 90 minutes to over three hours. Fog in Chicago was beyond anybody's control, but the other times were not weather related, I recently flew frontier Air and their flights were also late. I jinxed myself by stating I never have this issue with AA. Great job at proving me wrong. I flew a good bit last year and these issues didn't start until after the new year., Thank you for your time."
缺點： "Tight connection! The airlines need to Realize that a 2 hour layover is NOT enough when you have to go through immigration, customs, and security before making your next flight!"
優點： "All went well the St"
缺點： "Need more leg room"
優點： "Easy to change the flight to another time of the day."
缺點： "Very good. Service. They try to bring customers ‘ convenience."
優點： "The check in agent was a complete &$@?(. I had luggage and asked if I there was a counter I could just go to. I was told no. After figuring out self check in at 5 am I had to tag my own bags then see her at the counter and reshow all my id etc. it would have been much easier to skip the self check in as o has asked. But that’s what I get for getting an American Airlines codeshare."
缺點： "American Airlines service was horrible, both on the ground and in the air."
優點： "Everything was perfect"
缺點： "Everything was good to be honest"
優點： "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
優點： "Going down stairs to tarmac in CLT was very difficult for this old lady"
優點： "787 is one of the new planes; beautiful, clean, comfortable. Layout of business class looks efficient yet comfortable. Unlike the complicated layout in BAs business class. Stewards were polite, efficient and low key. Perfect! The pain was not very full so we were able to book the larger seats in the front of economy. I had thought this was the premium economy section but t was not marked as such."
缺點： "I flew economy where food is rarely any good at all. The options was bread & butter pudding or a cheese omelet. However, I noticed a number of passengers (me included) sent it back. I had the cheese and crackers. The least offensive option."
優點： "I usually fly Air France but AA was terrific. Tasty food, pleasant crew, even the toilets were nicely maintained during the 9 hours flight. The only thing that AF does better is provide a full array of printed matter before boarding."
優點： "Great plus amenities if watching flight."
優點： "Excluding the below situations, everything else exceeded expectations, just outstanding."
缺點： "Food selection for someone who's allergic to milk, such as myself, was the poorest I've ever encountered. Also, somehow the TSA Pre-Check for both my spouse and I was "dropped." So we had to wait to clear security and still didn't have tickets until the last minute because we couldn't check-in online because we needed our passports. Therefore, we almost missed our flight to Dallas. My spouse and I are still upset about the situation and lack of customer service."
優點： "Comfortable seats, attentive staff"
缺點： "More non dairy food obtions"
優點： "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
缺點： "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
優點： "In General, as a premium passenger, I usually enjoy the premium cabin experience; however, it was lacking this time."
缺點： "In first class, three/four of us requested headphones/headsets; the flight attendant informed us that there were no headphones/headsets; thus, we could not watch any programming In first class, there were two meal options, but one was almost immediately depleted before the flight attendant arrived at my row."
優點： "In flight entertainment options. new, clean aircraft."
缺點： "Seat comfort. All the money spent on aircraft amenities, technology, storage, etc. Why not more comfortable seats?"
優點： "Crew was pleasant. Plane was clean and adequately comfortable."
缺點： "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"
優點： "Customer service excellence The flight attendants were very attentive"
缺點： "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
優點： "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
缺點： "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
缺點： "90 minutes sitting on the cramped plane after boarding because of a maintenance issue."
優點： "We had a very pleasant staff!"
優點： "Flight much better organized, seat more comfortable"
優點： "No flight to charlotte"
缺點： "Read above"
優點： "Flight attendants very kind"
優點： "No and no"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "The plane was very cold"
優點： "Crew was ok. Seat was ok. Unknowingly booked basic economy which was the worst. You are treated like you're nothing."
缺點： "Cancel the entire basic economy class. It's awful"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."
優點： "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
缺點： "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
優點： "The airplane"
缺點： "The departure was delayed because of weather in Houston. If the Houston flight to SJC would have waited than we could have avoided other delays"
優點： "flight was okay"
缺點： "Late 2 hours due to weather, but then had to sit in plan 1.5 hours due to no gate available."
缺點： "Leg room"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was great. Planes were on time."
缺點： "Takeoff and first half of ORD-MCO leg was a little rough. Not the airlines fault though."
優點： "The flight was very easy going and efficient."
優點： "I had a great experience flying with United Airlines right from the moment I boarded the plane. The flight crew welcomed me (not that I expected them to do), the crew were very nice and in positive attitude. But above all, I loved the flight information videos on my screen. They were very informative, very entertaining and engaging, and funny. I think United Airlines did a great job creating these in-flight videos."
缺點： "Alcoholic beverages were expensive on board the plane."
缺點： "They forgot to stock food and red wine. Ran out of white. A joke. Pretzels. United is not a consumer oriented airline anymore. Attitude is they are doing customer a favor just being there. Best avoided."
優點： "On flight entertainment was provided"
缺點： "Even though I booked two tickets together at the same time months before the flight, and there was no option to reserve the seats in advance. when we arrived at the airport we had to go to the gates to get our seats and we were separated, both middle seat exit row on opposite aisles. We asked if any changes could be made and we were told we chose economy seating and all the seats were booked. I will avoid flying with uUnited going forward"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The service"
缺點： "Plane too small and uncomfortable"
優點： "Comfortable, pleasant Attendants and friendly Pilots."
缺點： "There was no free in-flight entertainment available on the tv screens. Half of the screens didn't work. The seat belts were not long enough to accommodate the passenger sitting beside me. The space for my personal item was smaller than the other flight."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
優點： "Fell asleep right as the plane took off and was not disturbed by anybody for the duration of the flight. As a result I do not know whether food and drinks were served and their quality."
缺點： "Bag was lost Inefficient check in employee Poorly trained TSA employees Long wait before take off Very uncomfortable and crammed seat"
缺點： "Flight cancelled by airline."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"
缺點： "No communication. Staff at desks were not friendly or helpful. There was no delay yet we still managed to almost miss out connecting flight"
優點： "We flew through some pretty turbulent skies but the pilot did a great job, and I saw that he landed in a strong crosswind when's i looked out the window at SAT, although you couldn't have guessed it from how smooth the landing was."
優點： "I didn't like anything"
缺點： "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
優點： "The helpfulness of the representative at HNL."
缺點： "Last minute 17 hr "delay" Screwed out of an entire day in Hawaii. Dream vacation ruined. No car, no hotel, no time to see Honolulu. Awful."
優點： "I arrived ahead of schedule."
缺點： "The female attendant was very friendly, welcoming and engaging. The male flight attendants, not so much!"
優點： "I liked that the entertainment on board worked well for the first time since last few flights. The crew was very curious. Thank you."
缺點： "I was disappointed with the united club turning me down in Newark. For the second time I tried using my day passes, and they weren't accepting them... They had huge signs that day passes aren't accepted..."
優點： "Flight delayed 3.5 hours due to server error. I tried to grab another flight from customer service, got a rescheduled flight but now their hotel reservation system crashed. Now I'm laying on a bench in OHare by United Customer Service- unable to board the original delayed flight and no hotel room for the night. I'm so anxiety ridden and exhausted that l am physically ill. I finally got a room at the Hilton OHare at 12:30am. So much for that 9pm flight."
缺點： "This was the worst flight delays of my life. I have lost all faith in United. Tech is such an important factor to a successful airline and United needs to ensure performance and proper maintenance across the board."
缺點： "I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later."
優點： "Excellent as expected."
缺點： "They cancelled the original flight! so we spent a long time rebooking flights home via Newark finally reaching here about 9PM. UAL plane seemed somewhat tacky, perhaps in part because everyone brings their food and the place smells like a delly! in future cross country will try to use Virgin or JetBlue!"
優點： "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
缺點： "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"
缺點： "How can united cancel my return reservation after they delayed my arrival flight forcing me to jump in a car and drive the 3 hrs I could have driven earlier that day! i choose to fly to make life easier but due to the service I would rather use a different airline or just drive to ensure I'll be at my destination on time."
優點： "On time , awesome flight crew . They we patient and very attentive , thank you guys!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
豁免更改費用。 搜尋 威爾明頓（北卡羅來納州）出發的彈性機票