They ran out of the bibimbap in economy
Korean air has the best in-flight food and entertainment out of all the airlines I’ve been on.
缺點： "This is the best in the air"
優點： "The first meal was awesome! The second one was so-so."
缺點： "Taking care more about suitcases customers"
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點： "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
缺點： "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
優點： "As always Korean Air’s attention to detail is outstanding and impressive."
缺點： "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
優點： "Crew was fantastic."
缺點： "More frequent stops for water or drinks or at least larger cups. ."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "No, all good"
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
優點： "Service and food was good."
缺點： "would not accept my confirm check in on line"
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "Korean airlines had pleasant staff and provide good food."
缺點： "This was a 5 hour red-eye flight yet they only shut off the lights for 1 hour and served breakfast at 1AM. I would have prefered they prepared the cabin for people to sleep through the flight."
優點： "Excellent service and delicious food and clean."
缺點： "No wifi on board. Not many movies."
優點： "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
缺點： "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
優點： "Very reliable, quick boarding"
優點： "Great service"
優點： "All. The best airline."
優點： "the flight attendants were great and it flight was smooth."
缺點： "long flight"
優點： "seat size is okay,"
缺點： "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "The crew performance"
缺點： "15 minute delay"
優點： "Polite flight attendants"
缺點： "6 hour delay, missed appointments"
優點： "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
缺點： "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
缺點： "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
優點： "Good service and on time"
優點： "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
缺點： "Just a minor niggle, but if the seats were a little wider it would have been perfect."
優點： "Service was good... Entertainment and food was on par with what I expected"
缺點： "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
優點： "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
缺點： "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
優點： "upgrade the food quality"
優點： "Clean rest rooms Friendly attendants comfortable leg room"
缺點： "Very limited entertainment options for such a long flight, IAD to Seoul"
優點： "flight attendants were great"
優點： "Friendly staff"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
優點： "Service, comfort, and seat room."
缺點： "Everything was enjoyable on return flight"
優點： "Boarding was very organized, service was excellent, plane was clean"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Trying to sleep"
優點： "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
優點： "Flight was great. The service and kindness of flight attendants was the best I ever had."
缺點： "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
優點： "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
缺點： "No complaints at all."
Service was excellent. Flight attendants were continuously in the aisle offering service.
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
On time schedule, courteous staff, good food, smooth flight because of good pilot, no air turbulence. I highly recommend Japan Airlines
Once again, great crew….. Fast, efficient, and helpful
優點： "Nice staff"
缺點： "More Movies and TV shows"
優點： "The crew was amazing"
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "My seat"
缺點： "Time check in maybe earlier."
優點： "Crew was amazing, food was great."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Nothing. This company deserves its reputation for excellence."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
缺點： "JAL LAX Ground staff. Not helpful."
優點： "Food was good. Good leg room. Smooth flight."
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
缺點： "The food and drinks were sub-par"
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "Once again the service from the flight attendants was perfect."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
缺點： "Sorry, my seat really uncomfortable..."
優點： "This flight was just pretty routine."
缺點： "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "Great flight great crew"
缺點： "If I had gotten the seats I picked."
缺點： "Easier access to entertainment"
優點： "Easy flight out of Oakland. Lucky the flight wasn’t full so had plenty of room for carryon. Landed at gate close to baggage claim area so that was plus too."
缺點： "Entertainment options - didn’t download app because of bad reviews and didn’t want to watch old movies or pay for recent ones. Got a little bored mid way through. Would download movies for Netflix next time."
優點： "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
優點： "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
缺點： "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
優點： "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
優點： "Pleasant crew, okay food, seats comfortable and enough room for luggage."
缺點： "No entertainment"
優點： "Very attentive staff, great flight!"
優點： "Loved the service!"
缺點： "Not really much for in flight entertainment compared to other airlines. No wifi or movies available. Just spotty tv on a shared screen."
優點： "Left on time arrived a little late because weather. It was windy"
優點： "Comfort seating"
缺點： "Plane left late and arrived late 7"
優點： "Service on board plane was good."
缺點： "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
優點： "Sufficient overhead bin space. Mostly very pleasant crew."
缺點： "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
優點： "6 hour delay. Had to go back home. Would have liked a text notice berorebi spent 40 on shuttle transportation"
優點： "Loved the comfort of the seats and the in flight movies!"
優點： "Lousy food, why bother. Nice that they gave us a drink before we landed."
缺點： "Too narrow seats. On a5 hr flight it felt so uncomfortable"
優點： "The crew was friendly and helpful."
優點： "very spacious legroom Friendly crew"
缺點： "Wished entertainment system was free like other airlines."
缺點： "The boarding was not organize."
優點： "Crew were nice. Big plane with lots of overhead storage was helpful."
缺點： "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
優點： "Smooth flight, friendly staff."
缺點： "Update to inflight services, a little outdated and would like to see more selection."
優點： "Small in flight meal. So convenient and yummy"
優點： "The service was great. The attendants were very polite and attentive."
缺點： "The free movie selection was not what I expected."
優點： "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
缺點： "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
優點： "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
缺點： "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
優點： "Complimentary wine"
缺點： "No Individual TV"
優點： "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
缺點： "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
缺點： "Once we got to the airport we lost all assigned seating. Not good."
優點： "I loved the hospitality of the crew!! Very pleasant."
缺點： "The food was very cheap and processed. Like they didn't care what was served. No options for anything healthy"
優點： "Smooth flight, clean aircraft"
缺點： "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
優點： "The flight was on time and the trip was smooth"
缺點： "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
缺點： "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
優點： "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
優點： "Staff was very nice. plane was clean. We left on time."
缺點： "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
優點： "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
缺點： "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
優點： "Helpful, friendly and informative; free breakfast;"
缺點： "Would be nice to get one free movie with long flight."
優點： "The flight agreements were very friendly and attentive."
缺點： "Nothing, it was a perfect flight."
優點： "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
缺點： "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
缺點： "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
優點： "Hot breakfast sandwich Dresses/ uniform of the staff Interesting commentary on airline safety"
缺點： "No free movies. Purchased earbuds had poor sound quality."
優點： "Good schedule for snacks and lunch, staff really nice and efficient"
優點： "On time, ease of boarding w extra comfort seats, decent food , friendly service"."
缺點： "A/C was not working correctly so we were all freezing."
優點： "The crew was very professional but friendly."
缺點： "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
缺點： "It would have been nice to have a gluten free option for the meal."
缺點： "The other passengers"
Loved the customer service. Thank you Delta!!!
Loved it! Thank you Delta for your service!
All was well on this flight.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Flight was overbooked and we didn’t leave on time.
優點： "Super friendly and helpful with connections."
缺點： "The music on the plane was a bit much. Lol"
優點： "The crew was very courteous and friendly"
缺點： "Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter"
缺點： "Baggage was extremely delayed. Boarding and take off were delayed too"
優點： "Thanks for the monitors."
缺點： "The crew seems tired."
優點： "Crew attentive and helpful"
優點： "The crew was communicative and courteous."
缺點： "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
缺點： "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
優點： "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
缺點： "The seats were really tight between the rows. The space between the seats on the same row were typical."
優點： "Yeah...spacious leg rooms."
缺點： "Too bumpy landing at Jackson."
缺點： "Everything was excellent."
缺點： "Slight delay of flight"
優點： "the crew was excellent the boarding was satisfactory"
缺點： "everything was from satisfactory to excellent"
優點： "It was ok"
缺點： "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
缺點： "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"
優點： "codeshare by China Southern"
缺點： "codeshare by China Southern"
缺點： "Cabin was too hot!!!!"
缺點： "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
優點： "Friendliness of flight attendants"
缺點： "I wasn't awake long enough to find fault"
優點： "On time arrival"
優點： "early take off and early landing"
缺點： "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
缺點： "Too many turbulences !!!"
優點： "Everything was in order"
缺點： "None really"
優點： "Customer service was great"
缺點： "They change schedule day before we flight, the change schedule 2 time while were flighting"
優點： "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
缺點： "The staff"
優點： "Crew was the best!"
缺點： "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
缺點： "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
優點： "The friendliness of the staff and movie choices"
缺點： "Seat space"
缺點： "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
優點： "The flight left on time and landed earlier than anticipated"
缺點： "The seats were narrow and very upright"
優點： "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
優點： "Flight was very comfortable and had a lot of space to move around"
缺點： "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
優點： "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
缺點： "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"
優點： "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
缺點： "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
缺點： "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
優點： "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
缺點： "Dealing with West Jet to refund a mistake on the ticket purchase."
缺點： "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
優點： "Ability to change planes with a 30 minute layover."
Someone was seated in our seats and they were switching people around right before the plane was to take off
The food was the only thing not excellent.
優點： "The entertainment program was exceptional."
缺點： "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."
優點： "Good entertainment choices."
缺點： "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
優點： "JAL flight crew were the best"
缺點： "all were good"
優點： "in flight entertainment"
缺點： "on time flight, crew member courtesy"
缺點： "Didn’t make the flight because of previous flight was delayed"
優點： "Landing and take off."
缺點： "Nothing. Everything was great!"
優點： "Quick flight once departed"
缺點： "Maintanence delay led to plane switch"
優點： "The only good thing about the flight was the crew."
缺點： "I’m surprised there weren't chickens and goats flying with us. The seats were worn out and ratty. There was no where to charge a phone or electronics. No in seat tv screen so was forced to watch the tiny overhead screen of terrible tv shows and mediocre movies. I prepaid for a seat a head of time which was given to someone else. Also quite a bit of heavy turbulence the entire flight. Not ideal for an 8 hr flight. I’m lucky I brought an external charger and some xanax. Never again"
優點： "Flight was on time."
缺點： "One bathroom was out of order, staff appeared very tired, food service was missed twice on one side of our class section like they didn't have assigned sections. Also, the food and drink options do not compare to British Airways who we originally purchased our tickets from. All alcohol is free with BA."
優點： "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
優點： "Everything good. Flight on time, crew was pleasant!"
缺點： "All good!"
優點： "Flight was safe and uneventful"
缺點： "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
缺點： "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
優點： "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
缺點： "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
缺點： "Late departure. Sat on tarmac for 20 minutes"
優點： "I slept the entire duration."
優點： "It was easy to travel"
缺點： "They closed the counter too early , missed flight Did mot accommodate although I was there 50 minites prior to the flight"
優點： "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
缺點： "There was nothing to dislike.I will use kayak again I know that much"
優點： "The crew was very nice"
缺點： "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"
缺點： "Seats were too small which made it hard to get comfortable."
優點： "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
缺點： "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
優點： "I liked that the internet connection was free because I am a T-Mobile customer."
缺點： "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
優點： "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
優點： "Crew was the best."
缺點： "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
缺點： "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
缺點： "The bag hanging down from the bottom of the seat in front of me."
優點： "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
缺點： "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
優點： "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."
缺點： "The fact that American Airlines woman at the gate when we showed up at 12:10 pm for 12:15 pm flight asked us if we were the four people from the airberlin flight and told us that they knew our flight landed late but that we were too late to catch this flight home because they closed the gate. She barley gave us direction on what to do about getting a new flight or fudging our bags."
優點： "Everything was good or better."
缺點： "No dislikes"
優點： "Comfortable seats. Flight left on time"
缺點： "The people were rude, the food was mediocre."
優點： "I liked that it was on time and that I was a safe flight. The people at the checking counter were nice and helpful."
缺點： "That my earlier flight was cancelled."
缺點： "I was dissappointed in the additional baggage fees for checked bags and then have to watch people fight for carry-on baggage space. Ridiculous situation airlines have created. Plus flight was delayed because of mechanical problems coming back. But in flight was comfortable and well done."
缺點： "El vuelo se retraso. Perdi el vuelo de conexion y no me brindaron hospedaje, ni comida y me mandaban de un lugar a otro pero nadie respondia."