The flight should have been on time. We barely made our connection and our bags were lost as a result.
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Reservation made by Kayak did not appeared on AC system. Last to board. Lost the prepaid seat and end up travelling in a unwanted seat. Awful experience.
Same as before. We got beef. Never flying with your incompetent airline again. Y’all make Spirit look good. I hope you all get diabetes from the maple syrup and poutine y’all consume. How y’all speak French and still have the shittiest food. In conclusion, it was bad.
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Comments were listed in the other screen
缺點： "Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI"
優點： "Boarding process and customer service"
缺點： "Food could have been better and seating comfort"
優點： "Everything was great. From food to entertainment was great."
缺點： "Way to small seating area"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "There was a problem with the aircraft in the middle of boarding, so the gate agent delayed boarding so that we wouldn't have to stay in the cold."
缺點： "Plane was tight. Over an hour late. Bags didn't arrive."
優點： "Not much ch, safe arrival in BCN, the captains communication."
缺點： "The crew felt like they were wanting to yell at people and they took power pride actions to do so. If I did not know better, I thought there was a moment when the meal service was actually being tossed...but that would require effort and exertion. Asking for ice is a no no, please do not do so."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Able to Get later flight since original flight cancelled."
缺點： "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
缺點： "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Almost missed my flight because an Air Canada representative insisted I could not use my visa debit card for the luggage fee. I then tried to pay cash, but he said that he didn't accept Canadian currency, so I would have to use the ATM to withdraw American cash. I did, and the fees were ridiculous. Then, he didn't have change to break the 40$ i withdrew into his $25 fee. I proceeded to follow him as he walked around for twenty minutes asking random people at the airport if they had change for a twenty. It was very embarrassing and stressful, as I already was in tears from saying goodbye to my partner. Boarding the plane wasn't a problem, but getting on a plane in Orlando, Florida with the air conditioner broken with a plane of 300+ was outrageous. It felt like a sauna in the airplane and the kids were screaming in discomfort, something a 20-something like myself wanted to do as well but had the control not to. It's a shame because we used Air Canada a lot to travel back and forth to visit each other, but with this last trip we will no longer be using this airline and will shop for alternatives who are worth the price of admission."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Nice flight. A bit of delay, otherwise everything was fine as always :)"
缺點： "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
優點： "Crew was very helpful and nice, plane was new and in a very good condition. Flight was not fully booked so we could move around and take even 4 seats to lay down and fly comfortably."
缺點： "Boarding was over an hour later than it supposed to be. Toronto always has some " surprises" for passengers. Food could be better."
優點： "Large comfortable seats."
缺點： "You now have to pay for drinks on British Airways flights"
缺點： "Check in was slow and confusing."
缺點： "Really, pulling me off a flight .no explanation are you serious . I am having my lawer look into my legal rights. Expecting a reply. Never in my life have I been treated so badly . I will never fly on Air Canada"
優點： "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
優點： "Staff very pleasant."
缺點： "Entertainment options very poor considering it is a 5 hr flight. Hadn't realized that they actually made planes without a seat back screen these days! Too many people allowed to bring too much hand luggage on board. Significantly delayed the process of getting people seated. Also, anxiety levels of passengers increases when they start to realize they will have nowhere to put their luggage. Not the perfect start to any flight."
缺點： "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."
優點： "Good boarding procedure"
優點： "Flights were early."
缺點： "As usual with Air Canada, the flight attendants serve with disdain., and are never friendly."
優點： "That it brought me to my destination"
缺點： "I' a small person is this i entirely uncomfortable, so i can't imagine what it's like for bigger ppl. BTW seems like Air Canada was just opening at 4am, so there were huge lines for checkin but no people were attending the Air Canada counters. THen at about 4:30 they all started coming out. For a 6am flight ppl are supposed to be there 2 hours before. I usually don't feel nauseated on planes but I did for this ride."
優點： "Food was ok"
缺點： "Avoidable delays caused a late departure from Toronto, then we sat on tarmac waiting for a gate in Dublin. Eventually had to debark into the tarmac and walk in. Delays caused us to miss our next flight to Munich."