Flight was delayed and American Airlines staff were not helpful
Just Crew service and Boarding pass team were very good. Uncomfortable seats!!!
For 5 hours and 1/2 they just ignore passengers needs
Baggage delivery was poor in Brisbane. And they treated the bags badly. I lost 2 Q readers and they damaged bags. I know they are not happy with Qantas but wasn't really necessary
Crew too rush and miss out lots of standard services
缺點： "I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding. I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey. They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas. I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on. I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings."
優點： "Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome."
缺點： "The food was just ok."
缺點： "Wifi was horrible. Selection of movies was weak."
優點： "The crew was great and the seats were comfortable."
缺點： "If the seats reclined more, it would have been easier to sleep. The baby behind me would not stop screaming for 7 of the 15 hour flight. The flight was oversold so there was no where I could move. Even ear plugs didn’t help. Everyone was miserable."
優點： "Amazing food and entertainment."
缺點： "I’ve been on more comfortable plane seats."
優點： "The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out."
缺點： "The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?"
優點： "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
缺點： "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."
優點： "Good seats in exit row"
優點： "The onboard crew was very nice and attentive."
缺點： "Qantas should have updated the passengers during the very long delay. A 4 1/2 hour delay warrants a little better treatment of there passengers but they left us in the dark as to what was going on. Even if there’s no new information, they should say so."
缺點： "Meal for children first"
優點： "The seat is narrow compare with other airlines."
優點： "Consistently good"
缺點： "2,hr delay - weather"
缺點： "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
優點： "Staff are always amazing"
缺點： "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
缺點： "One stewardess said I could fill in an empty bulkhead seat (Row 50) after we were airborne and the seat belt sign was off. So I moved, to be removed by Sarah (stewardess) and put back in Tow 75. Then she put two of her friends in Row 50. When I walked up later to get my bag, there was still an empty Row 50 seat, but her friiends’ purses were in the seat, and they reluctantly removed the items when I insisted to sit there. Sarah should have left me in Row 50 and not made me move back to 75."
優點： "Showing their age. Forget WiFi or USB ports. Food ok but can be vastly improved."
優點： "The variety of television/movies was fantastic."
缺點： "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"
優點： "Comfortable seats, good food choices, great service."
優點： "Pillows were comfy, seats reclined to a comfy position"
缺點： "We did not get on our flight because we weren’t notified of the time change. Extremely dissatisfied with customer service and the overall airline."
優點： "I liked the empty seat beside me."
缺點： "No complaints, really. Wish I hadn't slept through the midnight snack. But I was able to sleep! That's a hit!"
優點： "Very friendly and attentive crew. Varied entertainment options, including a selection of Australian films. Good food!"
缺點： "Cramped seats. There is no need for air travel to be so miserable in terms of legroom."
優點： "The movies would not play until two hours outside of LA."
優點： "Smoothed on time. Flight attendants not tired and grumpy"
優點： "Qantas accommodated our 22 month old by providing us a seat in the middle, vacant. This was amazing and thoroughly appreciated."
優點： "Crew was nice and offered extra drinks when asked."
缺點： "Screaming crying babies"
優點： "Service is great and crew members are very friendly."
缺點： "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
優點： "Crew were outstanding. Great service, attention to detail and simply better than I have experienced in the past 10+ years travelling Business. Well done!"
優點： "The food and service were excellent!"
優點： "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
缺點： "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
優點： "Food is good and plenty Great entertainment selection Helpful crew"
缺點： "Seats are like most airlines, close tgether and not much leg room"
優點： "comfortable seats. Okay food. Great entertainment."
缺點： "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
優點： "I booked by flight last minute due to a family emergency overseas. As such, I arrived to the airport a little later than I should have, the passengers had boarded the flight. The ground crew couldn't have been nicer in expediting my boarding and getting me on the flight. I can't thank them enough. Top service. Thank you. The flight still arrived 25 min early after great snack and smooth flight."
優點： "Excellent service"
缺點： "Food was more wordt than in the past"
缺點： "All round excellent"
優點： "Comfortable seat in coach on a long haul flight"
缺點： "Rude crew, sub par food, weird boarding process and ride boarding agent that kept my passport for an extended time, poor on flight entertainment aystwm"
優點： "I enjoyed the entertainment system. Unfortunately, I discovered season 6 of "Game of Thrones" too late to binge the entire season. The crew was friendly-- it was as comfortable as a 16 hour flight in the economy cabin can be."
缺點： "I did not get much sleep-- I was watching movies and TV!"
缺點： "The plane was freezing cold even with multiple layers and a blanket"
優點： "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
優點： "I was in Seat 44C The flight crew who comprised of Elsie Fao ( excuse me if I have the name slighly incorrect ) Susan and the gentleman whose name I do not know could not have been better in their professional manner I short they were superb"
缺點： "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"