Our flight attendant was very professional and so efficient.
There is no food or alcohol allowed to be served on the flight.
缺點： "If the security doesn’t humiliate the people"
優點： "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
優點： "Very friendly"
缺點： "Everything was perfect"
優點： "Food was good and crew was very nice"
缺點： "More leg room"
優點： "The crew was friendly and helpful"
優點： "Crew was very pleasant and quick with service."
缺點： "There was no in-flight entertainment! This is ridiculous for an overnight, international flight."
優點： "All was good"
缺點： "Nothing to complain about."
缺點： "There’s no headphones aboard for entertainment"
缺點： "Crew disrespectful, with passengers. He was a chubby guy late 40"
優點： "The crew at the airport was outstanding .. getting out of their way to help us"
缺點： "I'm 6ft2in not enough leg room"
優點： "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
缺點： "Flight was 2 hours late due to weather!"
優點： "Good communication from the captain"
缺點： "The delays"
缺點： "American has lost my bags multiple times and always has delays. They’re domestic planes are dirty and run down. Not a preferred airline for me."
優點： "This trip was short and sweet.. Uneventful +Praise God!"
優點： "It was as good as one has gotten used to"
缺點： "It was only as good as one has gotten used to"
缺點： "No personal TV, awful airline servicers. They were very rude and seemed distracted."
優點： "I got to Boston safely and the pilot and attendants did their best jobs. Also my luggage arrived in a timely manner."
缺點： "Your seats are too small even for a relatively small person. You should hire more flight attendants so that they are more available to help customers. We should be fed on flights of 6 hours long. American treats us like chattel and make flying unappealing."
優點： "Timing of flight routes"
缺點： "Sat on a pillow"
優點： "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
缺點： "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
優點： "Overall the flight was good, on time"
缺點： "Nothing at this stage"
優點： "Ease of boarding and on time flights"
缺點： "Leg room"
優點： "On time departure"
缺點： "Why do not they serve FREE water????"
優點： "comfortable seats, pleasant crew"
缺點： "The crew came late and the boarding was delayed by about 2h and I missed my bus connection to Boston..."
優點： "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
優點： "Plenty of room in first class. Flight crew was efgicient"
缺點： "Flight was not catered, therefore we ended up with only a small cup of water. It wasn't worth the upgrade to first class. Also, the upgrade indicated our luggage would be a priority at baggage claim. We had connection to make for an international flight, but here I sight at baggage claim 1...waiting and waiting."
優點： "The quick boarding and kind flight attendants"
缺點： "Seat wouldn't recline. Somewhat nauseous smell at first."
缺點： "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."
優點： "Flight operated safely and on time. American is trying to be better."
缺點： "Never enough overhead storage space when flight attendants bring three carryons and passengers can only bring two. The Group Zone boarding process is an improvement. Captain not very informative about the plane's route of flight and some of the major cities the that we flew over."
優點： "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
缺點： "Little guidelines for new comers especially while changing the flights."
優點： "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"
優點： "Not much"
缺點： "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"
優點： "Sears are comfortable and the entertainment is great as well."
缺點： "Not much to dislike."
優點： "Flights were on-time, planes were clean/newer, snacks were good."
缺點： "Their boarding/de-boarding process was quite inefficient - they have boarding zones, but then you just go to a shuttle and it's a free for all at the plane."
優點： "The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL."
缺點： "I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids."
優點： "How amazing is it in any service oriented business that the professionals around you provide service with a smile and are attentive to your needs!"
優點： "After having AA 776 cancelled due to an East Coast snow storm, we were rebooked and flew a day later on AA 669 which operated safely and on time."
缺點： "Seats on Airbus 321 in row 4 do not recline fully; no power outlets at seats; pilots were uninformative with any scenic details during flight, merely providing the usual departure and arrival information in a very impersonal manner."
優點： "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
缺點： "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."
缺點： "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
優點： "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
缺點： "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."
優點： "Ricardo (flight attendant) was absolutely amazing. Extremely helpful."
缺點： "This was the second time this year I flew American Airlines And it wasn't satisfying. The first time (April) the crew was late which made me late to my connecting flight in which there were no more flights to my destination for the rest of the day (Jamaica) had to spend the night in Miami and miss a very important meeting. The second flight from Miami to NY 8/22 was delayed twice in which Im still not sure why but i had to deal with other angry passengers and they're rudeness which made my experience bad. I want American Airlines to be great. I just want to fly with them without a problem for once. JetBlue always gets it right"
優點： "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
缺點： "No complaints here!"
優點： "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
缺點： "Not getting home."
優點： "The flight was fine"
缺點： "Both flights each way where delayed significantly"