We booked Hindu meals for all passengers but it was not saved for one passenger. The website has some issues.
It’s not what I expect core two out of five
Forgot to serve food.. asked couple of times but didnt get any
優點： "Comfortable seats. Amazing crew."
缺點： "I think everything was upto the mark."
優點： "The crew we're good"
優點： "Great seat with extra legroom, very attentive cabin crew."
優點： "Great business class"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Good food. Professional crew. and overall good experience for a 15.5 hour flight."
缺點： "Again, If you allow people to choose tickets online and they pick the front row, at least don't put them in the back row. That is the opposite of what they requested. After a.long flight and the limited recline, I am very sore in my back. Probably the most uncomfortable flight to date in my travels."
優點： "emirates very great ... all the best craw could be more ingaged"
缺點： "wee booked emirates but fly with dubai plane fly dubai - you have a filling that all they wont is to sell staf but no comfor for the price"
缺點： "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
優點： "A vast amount of entertainment"
缺點： "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
優點： "Crew was great. Boarding was great"
缺點： "Less air condition towards the end."
缺點： "Not to delay the flight for 2 hours !"
優點： "cheuk in 快！吾使等太耐！"
缺點： "I could not check in to book my preferred seating because my flight connections was a mixed carrier flight. Website did not tell me what was the issue so I kept trying. Also would have preferred it if I could have checked in online for my emirates routes but that option was not available."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Everything else was good."
缺點： "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
缺點： "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
缺點： "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
優點： "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
缺點： "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
優點： "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
優點： "Flying on economy Emirates was a fantastic experience. It should be the industry standard."
缺點： "The entire experience"
優點： "The boarding was efficient."
缺點： "There were no vegetarian or vegan food options. The flight was crowded and uncomfortable."
缺點： "good seevice spacious seat amazing crew"
優點： "No wonder Emirates is one of the best airlines in the world!"
缺點： "Leg room"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
缺點： "Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand"
優點： "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
缺點： "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."
優點： "Entertainment system is good"
缺點： "Comfort. Cramped and crowded. Crew doesn't enjoy their job."
缺點： "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
優點： "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
優點： "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
缺點： "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."
Business class should have Veg meal options by default.
缺點： "Wifi shroud work . I got charged for it but couldn't use it ... hope to get a refund"
優點： "Everything was excelent"
優點： "Turkish Airlines can really teach other airlines about hospitality and customer service. They really go above and beyond to make you feel super comfortable."
缺點： "Boarding process should be further protective of priority and business class passengers-boarding experience was somewhat chaotic with economy passengers blocking way for priority boarders"
優點： "fantastic food test"
缺點： "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
優點： "Customer service was excellent and food was restaurant grade!"
缺點： "Nothing comes to my minds"
優點： "GOOD FOOD GOOD CREW"
缺點： "NO TV IN FLIGHT"
優點： "Liked that they moved me to a better seat - was sitting next to a cranky old Turkish man - who complained every time we brushed his legs getting into our seats- he refused to stand to let us into our seats- I said this is not gonna work and they found me a great seat with some normal passengers."
缺點： "Food was just ok, plus it’s a longer trip - I understand they kill the lights to let people sleep but offering more drinks - soda and water would b nice - rather than having to go to back and beg- they know who is awake and watching movies - b nice to ask."
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
缺點： "Turkish Airline lost one of my checked in bag! Never found it!"
優點： "Boarding was on time and the service was nice. The cabin crew were nice too."
優點： "Cost of seat."
缺點： "Boarding was disorganized."
缺點： "Same problem as the first segment (see above)"
優點： "Only the stewardesses very helpful and professional"
缺點： "The seats"
缺點： "Everything I enjoy flying with turkey airlines"
優點： "Luggage policy, helpful ground and air crew. Price."
缺點： "IST stoppover, damaged luggages."
優點： "Crew and in flight meal and refreshment services were great."
優點： "Cabin crew was perfect! Food and everything is best!"
優點： "The customer service was top notch!"
缺點： "Could have used a few more air conditioning vents"
優點： "Service & food Additional goodies"
缺點： "All 5 baggages where delayed and delivered after 5 days. 1 of them is still lost. Turkish Airlines ATL Airport ground staff is never to reach or never answers any calls, mails or notifications."
優點： "awesome flight awesome food"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
優點： "Great experience for my first international flight."
優點： "The flight attendants are friendly and the entertainment was good"
缺點： "We went through an additional 6 security check points between our connecting flight from Italy, after they said we wouldn't. I understand the precautions flying into D.C., however there was no posting of this, and they wouldn't let us use the bathroom at the airport. Also, the plane was very hot with little air flow. Loud crying children coughing everywhere, fresh air would be nice for the 11 hour flight."
優點： "Great crew... and good legroom..."
缺點： "No entertainment like video etc."
優點： "Great service on and off board. Great and very comfortable airplane."
缺點： "My luggage did not arrive in Lagos when I did and it took 6 days to get to me and I had to arrange everything myself and pay for a private courier and the 180.000 naira in the luggage was stolen."
缺點： "My flight was cancelled without any notification and a choice to reschedule."
缺點： "the coach seats are really cramped--especially for a 13-hour trip; need to get rid of the buses that take passengers to/from terminal to airplane--wastes precious time with short connections"
優點： "food is always good..crew too"
缺點： "why more spece in short hail flights then long haul??"
優點： "The service was good., food was good, boarding was little though."
缺點： "Usually the layover is long even though they provide you with hotel but, its too tiring"
優點： "Very crowded on the plane with little leg room and very difficult to pass down the isle to get to the bathrooms. Food and entertainment were very good."
優點： "The flight itself was great and the crew was wonderful"
缺點： "Due to the laptop ban, the boarding and un-boarding process was brutal. We had to stand in line for an hour and a half just to hand over our laptops, where for some reason they decided to have only 2 people handling the process which created a huge line. The flight was 1:30 late and as we landed, there was no method to the delivery of the laptops to people. I had to wait almost 2 hours to get my laptop. Again, they only had 2-3 people handling the distribution of the laptops. I understand the security issue, but this issue was known for weeks now and there is no reason not to have enough people on the ground to take care of the boarding and distribution of electronic devices to at least make this an easier experience. There is no excuse for such poor preparation and service."
優點： "The security check before boarding pass was good But still not as great"
缺點： "Not clean passengers at all"
優點： "Great staff!!"
缺點： "Not having a jet bridge and having to board a bus to get to the plane."
缺點： "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."
優點： "Good food, nice crew, great entertainment system, and an overall fantastic value."
優點： "Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow"
缺點： "gerat flight,no complaints."
優點： "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
缺點： "They didn't have any child-sized headphones available for my daughter."
優點： "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
優點： "Flight landed on time."
缺點： "Boarding at airport took a very long time"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "The plane was very cold"
優點： "The staff was disorganized The boarding slow and the computer was the workings same as above"
優點： "By far the most comfortable Economy seats."