缺點： "More food variety"
優點： "The service was outstanding! All of the flight attendants were amazing!"
優點： "Smooth boarding"
缺點： "If they could serve a light snack would be good"
優點： "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
缺點： "They are well trained crews so I have no better ideas about improvements"
優點： "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
優點： "everything, the crew was efficient"
缺點： "more African entertainment to be added on the Johannesburg route"
優點： "Great inflight entertainment"
缺點： "Have WiFi that is working"
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
優點： "Movies selection is great. Seating space is comfortable."
缺點： "Boarding process could’ve been smoother"
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "Always love the SIA business product on long haul."
缺點： "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
優點： "The crew were excellent"
缺點： "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
優點： "Food, Entertainment."
缺點： "Harder than usually landing"
優點： "SQ always the best service"
缺點： "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
優點： "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
缺點： "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
缺點： "Better food, better selection movies"
優點： "Amazing crew."
缺點： "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
優點： "Boarding went smoothly, crew extremely curtious and helpful."
缺點： "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
缺點： "Transit time is good for way too tight"
缺點： "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
缺點： "Very cramped. Worst leg of the journey"
優點： "Service was great on both sectors"
缺點： "Premium economy seat is still not comfortable enough in comparison with economy."
優點： "Friendly staff Good customer service"
缺點： "There was nothing i dislike"
優點： "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
缺點： "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "Flight time"
優點： "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
缺點： "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
優點： "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
缺點： "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
優點： "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
缺點： "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
優點： "So good to get on a flight where I can fit in the seats..."
缺點： "Cabin little bit cold"
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
缺點： "Absolutely no complaints"
優點： "Great service."
缺點： "Disinfectant smell."
優點： "Excellent crew"
缺點： "My seat was very hard"
缺點： "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
優點： "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
缺點： "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
優點： "The flight attendants were amazing."
優點： "Service is always excellent"
缺點： "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
優點： "Assistance with moving through airport due to a disability"
優點： "seat comfort"
缺點： "breakfast, coffee"
優點： "Food and movies"
缺點： "Boarding time"
優點： "Crew were excellent"
缺點： "The entertainment screen was hard to interact with."
缺點： "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
缺點： "Qantas always gives great service"
優點： "Short flight, but they fed us great food, great service, even good wine."
優點： "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
缺點： "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."
優點： "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
優點： "Crew were good. Better service than in business class"
缺點： "We boarded very late, and had no place to wait at the gate (it was locked off) and got no explanation. My headrest broke off midflight. There were no good vegetarian options on the flight, and the entertainment system was very old and hard to see."
缺點： "unable to get assigned seat ahead of time. the only seat available was in the middle, getting uncomfortable to getting in and out. Economy on upper deck has only one bathroom that I leave the imagination up to you."
缺點： "Best flight ever all time"
優點： "Crew was very good"
缺點： "Not enough leg room for a 6’2” tall person."
缺點： "The seats were too narrow and uncomfortable"
優點： "all good"
缺點： "all good"
優點： "Very smooth, on time boarding. Food quality"
缺點： "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
優點： "Professional service.."
優點： "Online check in"
缺點： "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
缺點： "I missed my flight. My flight from Melbourne with Qantas was delayed. I received an express connection ticket to go through Immigration, customs, etcetera. I ran, all for nothing. I should have known better, for sure. 2 hours is unrealistic. But this tickets shouldn't be offered, they give the impression that you can make it. And the staff in Melbourne, and the crew on the plane, all were extremely reassuring. I got to the gate of Alaska Airlines, the people there could only offer me a ticket two days later. And basically they said it was Qantas fault. Having almost no time and no clear way to communicate with Qantas (the 1800 number is useless), I had to book and pay a new ticket. Now I am going to try to contact Qantas for reimbursement but I am not optimistic. In summary, do not buy these types of tickets "in collaboration" with two companies. Especially if you make the connection in the US. It is a scam. 2 hours is no time. And even if you have 3 or 4 hours and there is a delay, you are basically on your own, and the companies give the responsibilities to each other."
優點： "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"
優點： "Friendly staff"
缺點： "One of the stewardesses perfume was quite overwhelming."
缺點： "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
缺點： "Took forever to disembark from plane"
優點： "I’ll lile it all"
缺點： "My foot rest didn’t extend all the way up, button was broken"
缺點： "Not being able to web check in causes stress pre-flight."
缺點： "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
優點： "Crew were ok"
缺點： "Food was awful and departed late"
優點： "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
缺點： "This airport is disorganised and undersized for the volume of patrons passing through. Was frustrated with the poor response of Sydney airport go manage an obvious failure of their baggage handling system. No fallback procedure was activated(manual for eg) to actually progress baggsge hangling even for those with connections to make. Disappointed and embarrassed by the defensive attitudes of staff who were given no Support by mgt of either airport or airline."
優點： "Crew were great"
缺點： "Lost bags"
缺點： "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
優點： "Crew member Trevor was funny and the perfect host. Good selection of movies."
缺點： "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
缺點： "The flight being cancelled"
優點： "Pillows were comfy, seats reclined to a comfy position"
優點： "For a coach flight it was pretty standard. I did feel the penne pasta that I had for dinner was a little lacking. Breakfast was good."
缺點： "Legroom seems to be getting less and less."
優點： "on time, easy flight"
缺點： "overcharged for second bag"
優點： "The plane was brand new, and the seats were very comfortable. They served food often, and the movie selection was perfect. Overall it was a good trip."
缺點： "They would not serve more than one alcohol drink at a time, so I had to get up often."
優點： "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
優點： "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
缺點： "Entertainment system.took a while to connect to and dropped out a few times."
優點： "quick on time flight"
缺點： "cabin VERY hot and cramped"
優點： "That I didn’t have to get up so early."
缺點： "Didn’t like coming via Dubai - parents have no control of their children. Tearing my hair out."
優點： "Staff were friendly but emeriates offer a much better overall service"
缺點： "Long wait times onew calling quantas customer service"
優點： "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"
缺點： "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
優點： "Outstanding service and a nice mid day snack."
缺點： "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
優點： "Great service"
缺點： "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"
缺點： "Over all service was poor. TVs weren't working either."
優點： "Smoked salmon kale salad delicious"
缺點： "Space cramped in economy"