今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
缺點： "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
缺點： "Customer service..."
優點： "Leg room"
缺點： "Food quality"
優點： "Because of a long flight, Eva should provide more food in between"
缺點： "Should improve food."
優點： "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "Stewards attentiveness"
缺點： "I can’t think of anything"
優點： "Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous."
缺點： "Maybe provide snacks to travelers during flight."
優點： "Bigger space for legs room"
缺點： "The food"
優點： "On time boarding and no delays Crew and staff are very professional and exceeds customer's service"
缺點： "Food need some improvement"
優點： "I travelled on Eva a few times a year, was used to and liked Eva."
缺點： "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
優點： "Staff on board was excellent. We were 3 hours delayed and they knew we had a connecting flight, so they moved us to the front of the plane so we could et off quicker."
缺點： "We were 3 hours delayed - the board kept saying we were just 40 min delayed. Poor communication about the delay, when we would be leaving, etc. No rush in loading plane. LOTS of connections missed due to this. They told us our next flight would wait for us, and it DID NOT. They had already booked us on a later flight, even though we had 20 min to get to it."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
優點： "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
缺點： "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
缺點： "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Movie on board is good"
缺點： "Food not so nice"
缺點： "Delay for 1 and half hour"
缺點： "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
優點： "Everything is perfect"
優點： "Good service, very nice plane, good food and low cost,it’s everything you should expect from an airline company"
缺點： "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."
優點： "The food was delicious and a majority of the staff members were nice and help full"
缺點： "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
優點： "Service was neat Took of on time Good entertainment"
優點： "location design service"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "I took the special meal for diabetes. It was a lot better than the regular one when i went to HONG KONG."
優點： "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
缺點： "It was just long but it’s understandable because of the distance"
缺點： "the food was a shame"
優點： "I like the food. And also the great crew! very nice and always smiling."
優點： "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."
Baggages took forever !!!
優點： "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
缺點： "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
缺點： "Cabin temperature too warm"
優點： "Entertainment package"
缺點： "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
缺點： "Same problem as the first segment (see above)"
優點： "leaving and arrival on time."
缺點： "No leg space in economy."
缺點： "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
優點： "Flight was on time, relatively clean and the food was quite nice"
缺點： "For a flight leaving at almost 1 am, it's quite annoying to be force fed dinner and prevented to sleep for the first two hours of the flight. Dim the lights and do "on demand" dinner please."
優點： "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
缺點： "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
缺點： "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
缺點： "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
優點： "After the first 2 1/2 hour flight this 777 had pretty comfortable seats for this 13 plus hour plane ride."
缺點： "Maybe charge just $10.00 more and serve a little bit better food."
優點： "Almost nothing specially the flight from Dhaka, If I known that the level of business class is like that, I would have bought economy"
優點： "Food, frienly personnel. Helping the customers. Plane was warm and nice..."
優點： "I was very happy with food and service especially stewardess smiling my journey was San Fransisco to Istanbul."
缺點： "One of my luggage didn't come came 3 days later."
優點： "Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul."
缺點： "Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small."
優點： "The way flying was meant to be."
優點： "Turkis air personnel all friendly and helpful . Food and beverages good."
缺點： "Leg room and seat spacing a little tough for 13 hour flight."
優點： "Arriving safely"
缺點： "Seats horrible, food not eatable, poor service"
優點： "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
優點： "Good service"
缺點： "Departure delay"
缺點： "I liked everything besides not getting a wheelchair."
優點： "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "On Time Entertainment system"
缺點： "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
缺點： "The flight from LAX was delayed which can happen but they were so dysfunctional in Istanbul that we not only missed the original connecting flight to Tel Aviv but the next two subsequent ones as well. They sent us from one end of the airport to the other and made us wait in 4 different lines before sending us to the next one. Our baggage arrived opened and taped closed and had been rifled through. My 90 year old mother almost collapsed because wheelchairs in LAX and in Istanbul never arrived."
缺點： "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
優點： "Easy to board, friendly, good food."
缺點： "It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm"
優點： "Great experience for my first international flight."
優點： "Nothing, sorry!"
缺點： "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."
優點： "The courtesy to all the passengers was great"
缺點： "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
優點： "Great comfort and Turkish airlines gave us (the passengers) an amazing experience :)"
缺點： "Crew was ok"
缺點： "Economy isn't supposed to be amazing but those seats need help"
缺點： "I could not figure out how to get a vegetarian meal."
優點： "The services on the plane were fantastic. We were offered drinks right after take-off and entertainment was available immediately upon boarding. The food was delicious and plentiful. Drinks were offered several times throughout the flight which was not my experience with a different airline for my return flight. The choices of entertainment were current and of a good variety. Great flying experience."
缺點： "It was too cramped!"
優點： "Nice to have a meal on a short flight. Flight attendants were very cordial and their service was efficient. The shuttle service from the gate to the plane was very quick such that everyone was boarded in a timely manner."
缺點： "There was no entertainment media available. Flight may have been too short for entertainment equip plane."
優點： "Appreciated the lights being dimmed, to make it more restful."
缺點： "Would have enjoyed ice with the juice, or colder beverages."
優點： "Two separate seats next to window is nice"
缺點： "I am vegeterian... food was horrible"
優點： "Landed at right time."
缺點： "Check in service at SFO airport was really poor. Leg space is not good."
優點： "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
缺點： "Nothing! Everything was perfect!"
優點： "Good food, great crew."
缺點： "Both coming and going my transatlantic flights were delayed. first time to address a mechanical problem with the heating/cooling system of the aircraft (1 hour +) and the return flight was delayed for more than 2.5 hours with no explanation."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Everithing was exelent, the best food, movies and nice crew"
缺點： "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
優點： "Everything about the process was easy. We were updated throughout via email of our gate and baggage claim number. I was also very impressed with Turkish Airlines. We had a great experience."
My bad was delayed a week. My flight was delayed an hour. The US customs in Toronto doesn’t have the capacity to process baggage or people in a timely manner allowing travelers common courtesy of making their flights or arriving to their destination with their baggage. I had no time to eat between two very long flights. Canadá air only provides snacks for sale from Toronto to SLC so you can either pay $10 for a $2 chicken wrap or go hungry for a full Day then arrive without your bags that will be delayed a week before they are delivered to my home. It took two hours to get the the SLC airport from the time I landed until I reached my vehicle in long term parking due to excessive distance from gates to baggage claim and time to fill out lost baggage claim. Overall a very poor experience, I will not fly Canadá air again and will avoid Toronto international airport.
All around an impressively bad experience. Canceled flights, delayed flights, unhelpful staff. An absolutely poor experience that I would think any company would be ashamed of. Canceled my original flight, rebooked on a flight that would miss the connection. Refused to book me on other available flights. Got into location late, location was under staffed. Couldn't find my bag for the overnight I was then forced to do. Would avoid at all costs flying again.
Nothing was good - flight was late/delayed/no communication from crew/had to sit in economy seat although we booked business classs
Notwithstanding the late departure (due to late arrival of the aircraft), everything was great.
I liked the entertainment and thought the service was good. Better service would help by having more opportunities to pick up trash and if there is fan service to allow individuals to have more cool air options available for their individual seat.
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
優點： "Everything was great. From food to entertainment was great."
優點： "compliance in the boarding"
缺點： "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Good flight, great crew members. Seats were comfortable and there were good entertainment options."
優點： "Seats were comfortable. Food was OK."
優點： "Flights left at the scheduled time"
缺點： "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
優點： "There was no entertainment !"
缺點： "Some of the crew were rude no food or drinks No entertainment of any sort for long trips"
缺點： "Food was hilariously repulsive. Shared photos far and wide on social media."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Crew are very nice and approachable. No complain about their service. And flight is on time."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "The agents in LAX did not make announcements about a 30 minute flight delay, left a man in a wheelchair in front of where people were exiting, and changed the order of lines 2 minutes before the flight. Rest of flight was very good."
缺點： "Gates changes a lot and no announcement is made"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Flight was on time"
缺點： "Cramped seats"
缺點： "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
優點： "Boarding on time"
缺點： "Problems with entertainment"
缺點： "Flight was delayed and I was rebooked even though I could have make the connection. I had only a carry on so the luggages were not an issue."
優點： "Thanks for keeping us posted on the updates"
缺點： "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"
優點： "No screen creates a longer feeling flight."
缺點： "No good food."
優點： "Everything was good with this flight - really no complaints. The staff was very friendly too!"
缺點： "Nothing - I really have nothing to complain about with this flight."
優點： "The crew tried to be nice."
缺點： "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
缺點： "The flight attendant looked like she was drunk. The flight was overbooked and the boarding agent asked people to stay for a later flight. There was also a Air Canada crew member who looked like he was on standby for our flight, his last name was Campbell. Once we boarded the plane we noticed that the crew member had been given a seat on the plane, where a mother with three children that was also on standby had to stay for a later flight. Not sure how 1) you overbook a flight, and much less 2) give a seat to a crew member over a customer."
缺點： "The crew waited so long to start selling food. Then, by the time the cart got to where I was sitting (only halfway back) they were already sold out of the two things I wanted to buy. The tea they served was the dregs from the bottom of the kettle, nasty and bitter. There was no "entertainment," except a crew member renting out a couple of ipads that connected to the wifi. The luggage compartments are oddly shaped so that you can only put your luggage in the long way. It a misuse of space. A lot of people had a hard time finding any place to put their bags. During takeoff, one of the luggage compartments opened up twice."
優點： "Flight was comfortable, crew was nice"
缺點： "Entertainment system was lacking in movies and other things to watch"
優點： "Flight was delayed on take off due to late incoming connections. Appreciated that they waited for us."
缺點： "The cabin was hot while awaiting take-off, no air nozzles overhead the seats, felt as if no air was circulating throughout cabin."
缺點： "I can't fly in Canada with my US visa... so I am rejected. I think I should get more advises on about that from Kayak. I feel weird for Kayak choose my flight from Vancouver to Toronto and then to Raleigh. But I feel it would be ok if the ticket is financial. But, I was rejected by Air Canada because of that...And I need to pay more than 7000 RMB for another flight( there is $250 change flight fee). I feel terrible honestly! Time and money are what important for me and at last I've got neither of them."
優點： "The plane was delayed and I had a short layover so I was maybe not going to make it to my next flight so they transferred me to another airline and was upgraded to first class for free!"
缺點： "I disliked that my flight was originally at 4 pm and the one that I was changed to didn't leave until 8 pm"
缺點： "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."
Personal resolvió todo mis inquietudes. Personal muy atento y servicial.
Air Canada failed to properly book a ticket for my lap infant. She was included on the confirmation, and was even an option for me to check in. But internally they failed to book a ticket (which they said they needed, even though she was in my lap, no seat, and Delta (the associated airline for which I booked the flight) said a ticket is not needed for a lap child between the US and Canada.) We nearly missed our flight. 2+ hours at the ticket booth. It was the most outrageous lack of competence and customer service I’ve ever experienced.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "United uses a code share with Avianca for regional flights."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Missed my connecting flight. Ended up being ticketed with a different itenerary with 11 hrs layover in Dulles washington. Had to spend my own money to hotel and taxi. And just few hrs when I finally arrived to my final destination, i had to work since I didnt have anymore sick time or vacation time. Very exhausted. Its was a night shift 12 hrs duty."
優點： "United is fine."
缺點： "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
缺點： "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
優點： "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
缺點： "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
缺點： "Sits not suitable for long distance travel"
優點： "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
缺點： "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
優點： "Comfortable airplane even in economy. All on time and good service."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Flying on the beauty Dreamlier Boeing 787"
缺點： "Luggage crew too slow in both airports"
缺點： "Late to board. Slow to run through safety. Late late late"
優點： "fast take off and good service."
優點： "But the amenities were terrible. I couldn’t figure out how to operate the in-seat video feature plus there was no food. Leg room was too cramped also."
缺點： "See above. Amenities were terrible as was leg and seat room."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Help changes with my seat assignment"
缺點： "Leg room bad.....attendants. not very happy"
優點： "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
缺點： "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
優點： "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
缺點： "Customer service, baggage policy, service at the airport counter, in short everything."
優點： "i eventually got to SF"
缺點： "The flight kept getting delayed and they wouldn't tell us why. There happened to be a line forming at the counter and when i asked an employee why people were lining up, all that i got in reply was "because the flights delayed". Thanks...i had no idea"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
缺點： "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
優點： "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
缺點： "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
優點： "It was on time. An incident was handled well."
優點： "Movies on plane"
缺點： "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "The crew was great"
缺點： "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
優點： "Nothing good happened bc the flight didn't happen."
缺點： "Nothing happened"
優點： "I had to switch seats which was no problem but I was next to two guys who were sleeping and I couldn't wake them up to use the rest room. I usually like to book a window seat with an open seat in the row so that doesn't happen. I will think about using kayak for more trips but hopefully that doesn't happen again. :) I love United, it's a very modern and friendly Airline."
優點： "On time"
缺點： "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
優點： "Finally sitting in my seat"
缺點： "3 hrs late sucks"
缺點： "The monitor on the seat was malfunctioning even after being reset twice making for a long flight"
優點： "Soon as I started the flight it seem like we were getting ready to land"
缺點： "It was a little packed"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "It was a very unpleasant experience overall."
優點： "We had a connecting flight from Chicago to Detroit that was never fulfilled. We had to rent a vehicle and drive home because the only option was to stay another day in Chicago and possibly fly home the next evening."
缺點： "We receive no satisfaction for either a credit or a refund."
優點： "Everybody help me good information Thanks"
優點： "Crew nice and friendly."
缺點： "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."