I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
The crew from LAX was very helpful and made sure that me and my sister was sitting together for that long leg of a flight.The crew on flight SQ37 were very professional ,attentive ,and kind and willing to help you for whatever you need to make the flight comfortable . I would use Singapore Airlines again
I felt there were rules for some and different ones for others in the same class which I felt was unfair even though it didn’t necessarily affect me.Water (especially) and snacks needed to be brought round more often especially for people that don’t sleep. I found all the staff really pleasant.
Separate lanes for different groups in gate b2 would have been nice. Instead it was a bad mad rush to the front of the queue.
As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
The food could of been better
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
缺點： "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
優點： "Crew was very courteous, went above and beyond."
優點： "Great crew and cabin!"
缺點： "Meals were just ok"
優點： "Amazing crew."
缺點： "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
優點： "Basics are covered. TV screen is big but otherwise nothing special."
缺點： "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
優點： "The Staff was very friendly."
優點： "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
缺點： "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
優點： "I reallyiked th service from the crew"
缺點： "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
優點： "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
缺點： "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
優點： "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
優點： "Everything from Ticketing, Checking in......"
優點： "Most everything"
缺點： "Crying babies made it tough to sleep the whole flight"
優點： "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
優點： "United miles."
缺點： "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
優點： "Ontime, airline stewards were excellent and tv entertainment very good"
優點： "fast crew service friendly staffs. clean toilet"
缺點： "everything was good"
優點： "Nothing specific"
缺點： "Menu is average but get they need to cater for wide variety of tastes"
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
缺點： "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
優點： "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
優點： "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
缺點： "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
優點： "I paid for an economy class ticket but got first class service."
缺點： "My Vegan meal was terrible."
優點： "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
缺點： "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
優點： "SQ always has top quality service and that came through today."
優點： "Overall just a really great experience."
缺點： "Nothing negative to report."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
缺點： "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
優點： "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
優點： "everything, excellent job"
優點： "Great price"
缺點： "Food is not good"
優點： "Absolutely nothing"
缺點： "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "Would fly again. Really great airline. Food, staff and comfortable"
缺點： "Boarding was chaotic, the gate agent did not call to board by group number"
缺點： "Delayed, lack of information, uncomfortable seats"
缺點： "Everything was outstanding"
缺點： "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
優點： "Thank you to a lady crew who acceded to our request for change of seats"
優點： "Food & entertainment are okay like the usual."
缺點： "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
缺點： "Todo muy bien todos amables buena comida salio a tiempo"
缺點： "No clear direction at boarding for lining up"
優點： "Quick flight"
缺點： "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
優點： "Food still up to standard. Better then some flight from Thai Airways."
缺點： "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."
優點： "Simple, no surprises is a good thing"
缺點： "Nothing, everything was great."
優點： "On time Comfortable seats Great service"
優點： "New plane, nice. Entertainment system is good but limited selection"
缺點： "Gate very far away, a good 700 meter walk! And very long immigration queue."
缺點： "食物差 設施差"
優點： "Boarding and food was ok, staff friendly"
缺點： "Poor communication about delay, old entertainment system"
優點： "Speedy boarding, early arrival and generally comfortable flight."
缺點： "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
優點： "Excellent flight....painlessly"
缺點： "Old useless aircrafts"
優點： "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
缺點： "There was a 30 minute delay at the gate for boarding which was not announced or informed."
優點： "Food served is nice especially the croissants"
優點： "The movie"
缺點： "Late again byt not much"
優點： "Check in staff were very nice"
缺點： "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
優點： "The pre-ordered seafood meal was excellent. The flight crew was very good."
缺點： "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
優點： "Attentive staff that managed to squeeze a quick food service on a short flight."
優點： "Ground agents were courteous and boarding was well-managed and quick"
缺點： "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
優點： "The Cabin Crew were very attentive & nice. Great customer service."
缺點： "It’s time for the 747 to retire. It looked tired and worn."
優點： "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
優點： "The staff was nice and efficient."
缺點： "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
優點： "Accommodation and food"
優點： "I’m in awe of the special attention we received from the time we entered the airport, all the way to the gate. It was amazing. I can’t fault the service from the home airline."
缺點： "The food was a touch too salty for my palate. It would have been nice to have someone meet us at Osaka but this may be asking too much."
優點： "Staff, service, and entertainment!"
缺點： "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
缺點： "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
優點： "Food was good"
缺點： "Crew were not patient or too helpful."
優點： "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
優點： "service was great. seat was comfortable"
缺點： "transfer was confusing - didn't know where to go leaving my flight."
優點： "Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft)."
缺點： "Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water)."
優點： "Everything was great(:"
缺點： "No massage on board, LOL"
優點： "All went smoothly from checkin to service aboard to our departure with beautifully groomed Thai Airways personnel."
優點： "ANA is an outstanding airline with some of the best crew around. I make the trio to / from Bangkok 2-3 times a year and this is the only airline I fly"
優點： "Courteous staff, on-time, good food and service"
缺點： "Very noisy in the cabin with babies crying and men snoring"
優點： "Liked that the busses to gate at arrival were not packed"
缺點： "Not having middle seats filled thought that was terrible"
缺點： "I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete"
缺點： "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
優點： "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
優點： "no-nonsense, plain flight, what else would a frequent flyer wish?"
缺點： "If a flight is delayed, they could inform us."
優點： "Staffs are nice, food is good"
缺點： "Delay 50’ without anouncing"
缺點： "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
缺點： "Refurbishment of the seats"
優點： "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
缺點： "Better info on what the flight number is. More info that is airport specific."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "Everything, from the check in process, to the flight itself."
缺點： "Nothing to eat, except a cup of juice or water."
優點： "Business Class flight was a smooth ride from Vietnam to Thailand."
優點： "Great service"
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "The team in international flight are less stress. More smiling and more organized"
缺點： "No entertainment for 1.30h flight"
優點： "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
缺點： "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
缺點： "Airline assumed that I’m Cambodian, didn’t give me the arrival and customs card while i was asleep. Have to chase people in the terminal where can I get such cards."
優點： "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
優點： "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
優點： "evrry thing"
缺點： "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
優點： "Food: good recipes, shoved out hot"
缺點： "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
缺點： "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
缺點： "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
優點： "On time. No problems."
缺點： "No entertainment"
缺點： "One hour flight was almost 5 hours long."
缺點： "Our flight was scheduled for 3:30. At about 3:15pm they announced the flight was canceled due to a mystery mechanical issue and they re booked everyone on to the 6:10pm flight, which miraculously had enough empty seats to accommodate everyone. The 6:10 flight left about 15 minutes late, and still had plenty of empty seats."
缺點： "I am average height for a male and my femur bone was the exact length between seats - my knees were jammed against the seat in front of me. Not a comfortable flight but at least it was short."
優點： "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
優點： "Everyone has to check in at the counter with no digital kiosks, adding an extra hour. Plane was empty but they would not put anyone into first class. Most importantly the plane felt and sounded like it was about to disintegrate. To top it all off it was the worst food I have seen on an airplane"
優點： "The flight attendants were excellent! The flight went smoothly and on time!"
優點： "Food, Beer, On Board staff"
缺點： "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
缺點： "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
優點： "Too expensive for a short flight"
優點： "All services are better than before a lot"
優點： "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
缺點： "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
優點： "The staffs on China airline were very attentive and friendly. Love the new Boeing 777 plane. The food overall were decent. Smooth flight the entire trip. Definitely will fly China again."
優點： "Baggage included in price."
缺點： "Flight was overpriced. Vietnam airlines has a monopoly on the route and charges very high rates."
優點： "No hassle bag check with 2 bags. Check in staff were friendly."
優點： "Good food on the 7:10 flight and everything was fine."
優點： "There was more leg room on this flight. The crew were very nice."
缺點： "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
優點： "It left late but we were there in time for our arranged driver. Smooth landing. Adequate space for a short flight."
缺點： "Boarding area in Ho Chi Minh City is a crowded chaotic jumble. Announcements in English hard to understand . No food or entertainment due to short flight."
優點： "Everything was very fast and efficient."
缺點： "Nothing is free. You must pay for everything INCLUDING a glass of water."
優點： "No line check in, efficient, quick bag drop, check in, on-time departure, good safe flight with food & water ( extra $4 USD)"
缺點： "Leg room very cramped, but ok for a 90 minute flight. Hot Seats are better for $20 USD each extra."
優點： "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
優點： "Good boarding"
缺點： "Seat pitch it's very tight"
缺點： "Easy quick flight. Excellent boarding and flight also."
缺點： "Excellent flight. No complaints, good boarding, friendly crew"
優點： "Crew are polite"
缺點： "No more delayed"
優點： "i like how fast the immigration is at siem reap"
缺點： "Definite time of boarding we were 20-25 minutes late for departure"
缺點： "Luggage charge is annoying and that there was NO Refreshment offered!"
缺點： "Need to provide drinking water At least"
優點： "Good food, fast service, I suppose it was okay for a low priced carrier."
缺點： "No frills airline and a broken seat. Flight attendants were rude."
缺點： "It’s frustrating that there is ONLY the ability to pay for food/drinks on board and ONLY in cash. It’d be nice if there were at least some free drinks. During my flight to Bangkok I was so sick and needed some soda to settle my stomach. My husband and I didn’t have enough cash and were told cards were not accepted. They refused to give us anything which I thought was cold hearted as I was vomiting and very uncomfortable. Also, the policy to shut down all electronics for take off and landing is so silly. I’m an anxious flyer and I was not told on some air Asia flights to shut it off. Couldn’t understand why the same airline would force me to shut it off on my flight out of Bangkok."
優點： "Cabin Crew are helpful and friendly"
缺點： "Airasia always delay"
優點： "Plus: That I burned lots of calories when dealing with their chaos and long lines."
缺點： "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
優點： "Seat are comfortable Plane on time"
缺點： "Staff is in stress - boarding a mess as usual no rules"
缺點： "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
優點： "I got really lucky and got an entire row to myself so I had a great flight. The flight basically left on time and they didn’t lose my luggage so I’d say it was a successful flight."
缺點： "You don’t get free food or drink, which can be frustrating if you don’t know that before you board. They also changed the gate right before the flight was suppose to board which was stressful, but that could’ve been the airport’s fault."
優點： "It’s worth the money."
缺點： "Small flight, no entertainment or food."
優點： "Punctual and smooth."
缺點： "Too little leg room."
優點： "Polite crew"
缺點： "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
優點： "Both outbound and return flights departed on time."
缺點： "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
優點： "The price the plane is also very spacious and comfortable"
優點： "Crew was nice and they let us move to more open seats during flight."
缺點： "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
優點： "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
優點： "Included snack/small meal on flight was nice."
缺點： "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
缺點： "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
優點： "I like that it was easy to buy the flight."
缺點： "I hate that it was impossible to cancel the flight. I tried numerous ways to cancel my flight within 12 hours of making the reservation. I could not find any way to get in touch with the airline to cancel this flight. So, I'm out the $149 airfare."
缺點： "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."
優點： "So many hidden fees and hassles with Asia Air...better to pay more with a better airline."
優點： "We had a good flight on Air Asia. We were able to do online check in a week early, which was good for our trip and return and being able to print boarding passes before we left. Everything was smooth, but we didn't check any bags. The only food on the flight was for purchase, but it's such a short flight, it's not a problem."
缺點： "Check in lines at airport were slightly confusing and long but they moved fairly quickly once check in opened."
缺點： "No announcement for one hour delayed return flight."
優點： "Plane ride was adverage"
缺點： "Squished buss ride to plane, had to pay for one checked bag"
優點： "The agents came and helped us get through the lines at Krabi Airport. Since Thai airports are awful, and never have enough staff, and don't manage queues, it was good that the agents came to help us cut in front of other poor souls who were waiting for later flights."
缺點： "The seat I was as in hardly fit my legs. As soon as the lady in front of my leaned her chair back, my knees were painfully crushed. I'm thin, and only 183 cm tall, which is perfectly average. It's a crime that Air Asia can't even provide me a seat that fits me."
優點： "Good price Just be aware that baggage chgs add up"
缺點： "baggage charges"
優點： "Flight was good"
缺點： "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
優點： "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
缺點： "Baggage fees Long lines"
優點： "the flight attendants were very attractive"
缺點： "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
缺點： "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
優點： "It got me there"
缺點： "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
缺點： "Very little leg room. Knees touch the seat in front of you."
優點： "Very friendly crew!"
缺點： "Zero legroom"
優點： "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
缺點： "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
優點： "Very tight seating."
優點： "On time arrival, good service and a flight crew always smiling and ready to help."
缺點： "You are ok as long as you read the rules before you buy the tickets. No surprises."
缺點： "Refused to check our baggage through Bangkok to our connection AirAsia flight. Spent two hours claiming and rechecking in understaffed chaos"