Flight attendants are always pleasant and helpful. Pilot kept us updated.
優點： "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
缺點： "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."
優點： "I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC"
缺點： "Improve customer services"
優點： "Entertainment and board WiFi excellent"
缺點： "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
優點： "The seat is very comfortable And the crew is very nice and helpful"
缺點： "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
缺點： "They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight"
優點： "Crew was amazing, very attentive."
優點： "Crew was okay. Nothing special but not bad."
缺點： "The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing."
優點： "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
缺點： "No complaints!"
優點： "The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better."
缺點： "Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight."
優點： "flight was great"
缺點： "food could've been a little better"
缺點： "Terrible customer service."
優點： "Everything else."
缺點： "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
優點： "Best airline meal I have ever had in. 50 years of flying."
缺點： "The seating configuration in business class"
缺點： "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
優點： "Punctuality. Confortable plane."
優點： "The service was excellent. The food was wonderful and the cabin very comfortable."
優點： "Air NZwas a good carrier"
缺點： "Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help."
優點： "We flew premium economy which included every luxury we could desire. We could not be more satisfied."
缺點： "Virgin Australia operated by air New Zealand. Couldnt check in online and had to be chat he been."
缺點： "Bathroom did not work, food was not so tasty"
優點： "Wonderful employees"
缺點： "We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things"
缺點： "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
優點： "vvery comfortable flight"
優點： "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
缺點： "Crew forgot to serve us our meal."
優點： "there were extra blankets."
缺點： "Cold air blasting for 8 hours."
優點： "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
缺點： "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
優點： "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
缺點： "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."
優點： "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
優點： "everythign aboht the trip was great"
優點： "Great food, wine, service Seats"
缺點： "no wifi"
優點： "Great food, wine, service Seats"
缺點： "no wifi"
缺點： "Couldn't check in online and book seats. That was a bummer."
優點： "Everybody was so helpful and friendly. The seating was quite pleasant although my boyfriend and I are used to staying next to each other. The entertainment was extensive keeping anybody busy for a long flight and the menu was broad enough and good quality. This is the way all flights should be!"
優點： "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
優點： "Enjoyed gluten free meal enjoyed inflight entertainment"
缺點： "a little squashed in seating"
缺點： "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
優點： "Low initial ticket price"
缺點： "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
優點： "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
優點： "I loved the food, the flight attendants were lovely, and the selection of free entertainment meant I was never bored."
缺點： "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
缺點： "I will not use kayak again, because they used this terrible gouging airline that we did not know we were using for our flight. We had to change the flight date of our sons trip and they wanted to charge us $350 to change the flight and then with the difference in the flight it was gonna cost us $530 on top of that. The total for our flight was going to cost us $880! We found a brand-new flight with another company for $670! It is disgraceful! I will never use KAYAK because they used this airline and they don't let you know it! we never got our money back for the flight we did not use. It was a hard lesson learned. Whole thing"
優點： "I liked the video console. Loved the wine. Everything was great."
缺點： "Wish all seats in economy could have a footrest. Sleeping on a long flight is very uncomfortable without one."
Maintenance issues delayed our flight out of DFW. We had to wait for maintenance to check our plane which delayed our flight almost 45 minutes while we were already boarded. Much of the delay was just waiting for someone from maintenance to actually show up!
優點： "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
優點： "The crew handed out “party favors bags” with bottled water and snacks."
缺點： "The American Airlines app deleted the connecting flight after a Ground Stop delay caused us to arrive after its departure. We were “flying blind” trying to get set up as a standby for a subsequent flight. The process was stressful due to insufficient information."
缺點： "There is nothing that this company can do to be better."
優點： "Good seats, comfortable w headrest adjustable"
優點： "Good crew"
缺點： "My tv monitor did not work."
優點： "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
缺點： "Lack of adjustable headrest on seat."
優點： "Clean plane. Pleasant crew"
缺點： "There was a mechanical failure that wasn’t caught at preflight and made us anxious about dependability of the aircraft Also resulted in an hour and half delay for departure"
優點： "I like the fact that I finally got home."
缺點： "Not be delayed 5 hours."
優點： "Crew nice- flight smooth"
缺點： "More leg room"
缺點： "On time, roomier seats"
優點： "Friendly, comfortable and ON-TIME!"
缺點： "We had to switch planes for the first flight out of the day. The plane had a technical issue and was not repaired during the night that had just passed. Absolutely ridiculous!"
優點： "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
缺點： "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
優點： "Snack was a good portion. Filling for a 5 hour flight"
缺點： "Entertainment system did not work for my seat. No movies available"
優點： "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
缺點： "Didn’t look he the free snacks."
優點： "We made great time!! Crew was friendly."
缺點： "Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!"
優點： "Again, we had heard stories of kids being separated from adults, but all family was together. Many entertainment options and friendly staff. Also, when I asked at gate, the attendant allowed our family with 3 kids ages 5, 7, 9 to board with one of the earlier groups. That helped a lot as it took the kids a little longer to get all set and we were not hurried."
優點： "The flight attendant was one of the best that we have ever had on this flight. Since we were a late afternoon flight out of O'Hare we did had a departure delay. But the flight attendant served us drinks and snacks while on the ground. And after we took off he came around again and offered us more drinks and snacks. As we departed the plane he even offered us snacks to take with us."
缺點： "Small plane, cramped seating."
缺點： "My bags were sent on an earlier flight so they were sitting on a different terminal and I was on a different one. At 9:30 pm in -12 degree Celsius I was waiting for a shuttle to take me to that terminal which was very unnecessary because it’s their responsibility to give me my bag at the right terminal."
優點： "Everything was perfect"
缺點： "Not enough snow in salt lake"
缺點： "I was stranded at the airport for hours until getting a last minute flight to Palm Springs which was 2 hours further from where I was originally headed and had to have my ride drive all the way down there to pick me up, not happy!"
優點： "Comfortable seats, good food and entertainment, on time"
缺點： "More water should be offered throughout the flight."
優點： "Reliable and efficient."
缺點： "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
優點： "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
缺點： "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
缺點： "Tight seats, return was late missed connection had to spend the night in Charlottte."
優點： "Crew was great, boarding went well, smooth flight."
缺點： "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
優點： "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
缺點： "No entertainment options."
優點： "Flight crew was friendly."
缺點： "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
缺點： "Beyond pritzzels pls have other snack varieties"
優點： "thay we didn't crash"
缺點： "1. To didn't work 2. Give us pillows"
優點： "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
優點： "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
缺點： "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
優點： "Like the 777-200. Not bad seating for coach."
缺點： "Delay and boarding in Germany we had to ride a bus out to the plane"
缺點： "I fly this flight every week. In 4 months it has been significantly delayed, usually with mechanical issues all but twice."
優點： "Selection of movies was excellent. I requested vegetarian meals, which were good, although not filling. Thankfully the flight was not crowded and we were able to get a row to ourselves. Flight attendants were very nice. Appreciated the frequent beverage offerings to stay hydrated. Overall a good experience."
缺點： "Paid the extra for an aisle seat, which was irritating to have to do, but my husband has arthritic knees and needs to get up frequently to walk around to avoid pain,"
缺點： "The entertainment system failed, pilot tried to fix it, but he can't."
優點： "Great crew today. As I was walking to the gate, one of the flight attendants that would be working this flight advised someone that was hurrying through the airport that they dropped something. While others may not have noticed or said something, she went out of her way to make sure the item got to its owner. It is little things like this that make life a little better."
缺點： "The thirty minute wait for luggage (which sometimes is quick for American at DFW)."
缺點： "No yves on the plane like delta. Flight delayed 5hrs"
優點： "The fact that I was finally put in the plane at the last minute"
缺點： "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
優點： "Hospitality, service, flight, and crew!"
缺點： "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
優點： "The boarding process was efficient and the staff was friendly."
缺點： "The plane was antiquated and the seat space and leg room were minimal."
優點： "Easy boarding"
缺點： "Strange kid sitting next to me"
缺點： "This flight was operated by American, but sold by Iberia and ticketed by airfare.com. When I tried to reserve a special meal, each party (American, Iberia & airfare.com) said they could not do it, that the other party had to do it. So, in other words, no company took responsibility for my customer satisfaction. So I am ultimately blaming American Airlines accountable since they, not Iberia or airfare.com, contracted with the food service provider at the airport."
The food was horrible, how about African Food since most of them are Africans
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Crew was very pleasant."
缺點： "Flight was extremely late arriving."
缺點： "Sits not suitable for long distance travel"
優點： "Nice crew"
缺點： "Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Crew was kind and apologetic after 2.5 hour delay, provided water before take off and tried to be accommodating."
缺點： "The change of planes forced our family of 4 to all be separated. In order to care for my ill husband I had to accept a seat change to a middle seat. Our original seats put us in seats 18 A B. My daughter was ticketed in row 40 and my son in front. We paid for economy plus, 1 out of 4 didn't get it!"
缺點： "Arrived early. Sat for 15 minutes on the tarmac with at least two other UA EMB145s waiting for our gates to open up."
優點： "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
缺點： "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."
優點： "My baby and I slept the entire flight."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "It did not register my touch very well. It was hard to navigate through the movies as the scroll interface didn't work smoothly. The whole system needs to be updated, including the hardware."
缺點： "Tuna and crackers as a first class snack option? And yes, pay for WiFi again."
缺點： "12+ hour flight with no working outlet to charge phone or headphones. When I asked to move to a seat that had a charger, they basically said no - even though there were about 20 open seats in the next "economy class" level. So for 6 hours, after my phone died, I basically stared at the wall and then had no phone to assist with my directions or hotel reservations once we landed. Food was not good. Plane was old, and had a few random screens playing a movie that kept freezing and had to be restarted."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "As common as this might be, I think 4 hours delay is the worst advertising for an airline. I completely understand things can happen but, what would happen if I show up 4 hours late? will you be ok with that. We gotta be fair. I think passengers deserve a compensation for this"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
缺點： "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
優點： "Excellent service from crew during flight. Luggage was lost and can not be found"
缺點： "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Took 3 days to deliver my case. They have daily flights. Very poor."
缺點： "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
優點： "BEST AS ONE COULD EXPECT FLYING COACH."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "easy boarding, drinks served, on time departure and arrival."
缺點： "Leg room not sufficient"
優點： "Flight was okay"
缺點： "Flight was almost 2 hrs delayed"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Speed when they change us from gate"
優點： "Ot was a short flight."
缺點： "Arriving in houston and having to walk in the rain on the tarmac, having a 3 hour lay over, Houston is in the opposite direction of florida from louisiana."
優點： "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "No in-flight entertainment, unless you purchased Direct TV. And if you did not -- you had a super bright Direct TV commercial flashing in your eyes for 6 hours. Seat was broken and did not recline. I had a tight connection to make (20 minutes) and upon asking if they could call the gate or help me deplane quickly, stewardess's response was that "there are other flights tomorrow". Very unhelpful. It worked out, because my connecting flight was cancelled. At which point United told me they could get me on another flight FOUR DAYS later. Or a 9-hour bus to my destination two days later. Yes, a bus. So I ended up taking another flight two days later to a destination three hours from my original itinerary and renting a car at my own expense. Worst flight experience ever -- I will never fly United if I can't help it."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Didn't make me check my bag, and I got to destination early. 0pilot communicated well."
缺點： "There was gum under the armrest of my seat. No inflight entertainment. Flight attendant wouldn't help my find the power outlet. Boarding was a little slower"
優點： "We boarded timely, and quickly. All the staff were friendly."
缺點： "Overhead storage in back seats, area was full of flight attendants belonging. Hard to find room for our 1 carry on. (I realize they need room too, but thought they had their own space)promot"
優點： "Wonderful assist personal. Plenty of water/fluids and food"
優點： "There was way more leg room on this flight and I was considerably more comfortable"
缺點： "One of the stewardesses asked me if I was traveling with the girl next to me because we both happened to be black...... I didn't appreciate that"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Flight attendants, comfort and attention to detail were all good."
缺點： "Nothing comes to mind"