優點： "Clean cabin and good service"
缺點： "Not every body is doing extra miles to make customer happy"
優點： "Crews sympathy’s"
缺點： "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
優點： "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
缺點： "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
優點： "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
缺點： "The food was not too attractive, better variety of main meals"
缺點： "Raise the cabin temperature"
優點： "Ok boarding, plane was new, entertainment system was up to date"
缺點： "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
優點： "Crew were great. Flight was not full."
缺點： "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
優點： "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
缺點： "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
優點： "Crew , announcements were restful , not loud and blasting like some airlines"
缺點： "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
缺點： "Flight way too cold"
優點： "The crew was amazing. The seat were uncomfortable"
優點： "Crew amazing. Seat super comfortable"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Well organized boarding, friendliness of staff, food service"
缺點： "Flight was delayed by about an hour."
優點： "The Staff was very friendly."
缺點： "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
優點： "My neighbor"
缺點： "Fight war delayed and we got a security check upon arrival"
優點： "everything good"
缺點： "need new toilet"
優點： "The flight attendants were nice, attentive and joyful!"
缺點： "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
優點： "Great service."
缺點： "Disinfectant smell."
優點： "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
缺點： "Reclining seats tend to make me caustaphonic with the limited space"
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
優點： "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
缺點： "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
優點： "The aircrafts, on-board service on Sin Dxb route"
缺點： "The thing that Inhad to fly Silk Air with one of four flights."
優點： "The staff were so friendly and helpful."
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
優點： "wide seats. great service. on time."
缺點： "food was not as good as one would expect."
優點： "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
缺點： "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
缺點： "The seats and there is not much leg room"
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "friendly staff top Service top Inflight"
缺點： "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
優點： "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
缺點： "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
缺點： "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
優點： "We started taxing 15 minutes before the departure time. This is great !"
缺點： "not much"
優點： "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
優點： "Good reliable SQ service"
缺點： "I got the seat with communications box on the floor under the seat in front... no foot room :-("
優點： "Just a generic flight. Had nice movies but nothing special."
缺點： "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
優點： "Nothing specific"
缺點： "No real dramas"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "Friendliness of crew"
優點： "The ground staff in Sydney!"
缺點： "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
缺點： "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
優點： "The crew is really the only thing making the flight enjoyable."
缺點： "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
優點： "Singapore air has amongst the best service out of all airlines."
缺點： "Earphones were poor and when replaced still did t work well"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "The crew never answer the calls when we call"
優點： "Quick boarding, good choice of movies"
缺點： "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
缺點： "The entertainment system did not work properly"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Very friendly staff, prompt service, smooth boarding, clean cabin."
缺點： "I usually love the food on Emirates but this was really not good. Barely edible!"
優點： "Crew was great."
缺點： "There is for a 4 hours flight just a small snack - just like a local flight. Then there is no bedding at all, just a blanket. Very poor for a F-class ticket."
優點： "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
優點： "Good flight and crew but......."
缺點： ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
優點： "cheuk in 快！吾使等太耐！"
優點： "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
缺點： "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
缺點： "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "great flight service with accommodating staff. in flight entertainment had awesome variety"
優點： "the people working on the plain and airport."
優點： "Very responsive and friendly crew"
缺點： "Would like to see more vegetarian options"
優點： "Crew was very attentive ."
缺點： "I thought I had paid for window seats."
缺點： "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."
優點： "Lovely flight crew and great film selection"
缺點： "Would have liked more healthy food options d"
優點： "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
缺點： "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
優點： "Service was great and crew members very pleasant. Their service made the ridiculous long flight much more palatable.."
缺點： "No real complaints. Time went bye. . ."
優點： "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
缺點： "Codebase flights and no one looking as us as customers."
優點： "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
優點： "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
缺點： "Dull food."
優點： "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
缺點： "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
缺點： "I did not like that only one bag is allowed on the flight if you are in economy."
優點： "Attention to detail all the way"
優點： "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Loved the entertainment options."
缺點： "Food was horrible and cabin crew was not nice or friendly."
優點： "Good inflight entertainment"
缺點： "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight crew we're fine and helpful if you needed something."
缺點： "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
缺點： "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
優點： "I watch 2 movies !"
缺點： "During waiting the staff didn't serve anything! No tea, coffee or juice!"
優點： "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
優點： "Seat was fine. Crew were helpful"
缺點： "Movies were a repeat of the outbound trip"
缺點： "Seat was very uncomfortably"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "The crew is amazing. Particularly the FA in our section was amazing."
缺點： "No outlet charging for smartphone. Only USB charging was available."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "not too bad"
缺點： "not too bad"
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
缺點： "The aircraft from was showing some wear."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight."
缺點： "Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly."
優點： "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
缺點： "My check in bag was lost. Hope to get it back in the next few days."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Service was great and friendly and attentive"
缺點： "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
缺點： "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."
優點： "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "I received more than expected"
優點： "The airplaine Service Adequate food and good wines Very good entertainment"
缺點： "Nothing really"
優點： "Very comfy overall experience"
優點： "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
缺點： "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
缺點： "How about some new Hollywood release please"
優點： "The service, the plane, friendly staff all throughout"
缺點： "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
優點： "All the Cathay staff members I dealt with were great! At the airport they were very helpful in getting me onto another flight, as my flight had been delayed, which in turn would make me miss my second flight. All the cabin crews were very friendly. I think that the people that work for Cathay make up for a lot of what Cathay lacks in other aspects."
缺點： "There was not enough information about the flight delays and the causes for these delays. It was a little stressful and rushed as my layover in HK was quite short. The boarding process could be a lot better if people were boarded according to rows. Food on most Cathay flights in general was pretty disappointing. It would also be great to have wi-fi on the flights. Especially considering how long some of the flights can be."
優點： "Whole experience was very good"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Turkish Airlines, as always, up to the mark!"
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
優點： "Everything...the food was delicious, the staff was gracious and always went the extra mile."
缺點： "The are not nice at all"
優點： "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
缺點： "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
優點： "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
優點： "The crew was very attentive. I was surprised at the amount of food and drink service. It was nice to have on such a long flight. Seats were comfortable and I was able to sleep well which is not easy for me on planes."
優點： "Entertainment system was great. Plenty of movies, games, & tv shows available. Food was good - two full meals during 10 hr. Flight to and from Chicago. Seats, even in economy, were comfortable. Was very happy to learn that baggage would be checked thru to Denver from Athens, even though plane changes were made in Istanbul and Chicago. The two bags did not make the Chicago/Denver transfer, but were on the next United flight an hour later."
缺點： "Boarding process in Athens and Istanbul was confusing. Although boarding groups were assigned, none were used that we could tell. Just mass lineups, with little or no organization that we could see."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "Comfortable seats, good food and in flight entertainment"
優點： "Everything- hot moist wash rags & overnight kit were luxury touches."
優點： "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
缺點： "Everything. Customer service is horrible"
優點： "Flight cancelled on whim of pilot due to a single faulty toilet."
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
優點： "On board catering and new planes are a plus"
優點： "crew was excellent."
缺點： "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."
優點： "Everything was great but I particularly liked the meals."
缺點： "Our trip to Europe required three legs: Boston to Ljubljana, Slovenia; Slovenia to Barcelona; and Barcelona to Boston. Each leg required a plane change in Istanbul which added a lot of time to the trip and resulting jet lag. We knew this going in but were motivated by the very low fare. I don't think I'd do it again."
優點： "The entertainment and food was good."
缺點： "Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right."
缺點： "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
缺點： "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
優點： "Service. Very professional staff. Great food and drinks."
缺點： "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
優點： "The flight was smooth"
缺點： "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
優點： "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
優點： "Having every single person I spoke with pass me on to another party. Apparently customer complaints is really no one's job. They're extremely motivated to have you find someone else to correct your problem. Rest assured it is "your problem" I was told quite explicitly that my missed connection flight and lost luggage was not their problem."
缺點： "They lost my luggage. Couldn't even tell me when my bag was checked despite the scan tag they attached to my boarding pass when they weighed it and checked it in back in New York. They legitimately had no idea if my bag ever left the United States. It took 3 days to locate my baggage while I was trying to celebrate my anniversary with my wife in Athens. being without your luggage for half a week in a foreign country is not even remotely fun. I had to wait around missing tours and reservations trying to find our luggage most of our first 48 hours in Greece. After giving up on getting our stuff we had to waste a chunk of time shopping to replace our clothing and toiletries. Despite having purchased the travel insurance I'm still fighting a month after our trip ended to be reimbursed for the clothes we had to buy just to begin our vacation. Again they continue to stonewall by transferring our complaint calls endlessly and forwarding our emails with "new" case numbers each time. Basically what this accomplishes is they can't ever find the case number they updated it to and insist that the prior case number is listed as resolved. Since they say it's resolved there is nothing anyone can do to help. Not sure if I'll ever get any satisfaction out of this debacle."
優點： "Missed the flight due to delayed flight coming into Muscat."
缺點： "Missed the flight due to delayed flight coming into Muscat."
缺點： "Food was dried out and tasteless"
優點： "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
優點： "As above"
缺點： "As above"
優點： "As with the departure, everything was smooth for those who had no carry-on laptop"
缺點： "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
優點： "they fed us on both flights and offered drinks"
缺點： "my knees were pressed into the seat in front of me. Im 5/8"
缺點： "Flight staff very pleasant and accommodating. Have always found "foreign"airlines have always been very good I will not fly domestic airlines out of the country Bad unpleasant experiences"
優點： "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
缺點： "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
優點： "The staff, food, hospitality, & professionalism is 5 star. These guys should train every airline in america."
優點： "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
缺點： "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
優點： "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
缺點： "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."
缺點： "Everything was good"
優點： "Food was good , crew was nice, entertainment was good"
缺點： "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
優點： "Same as above"
缺點： "Same as above, with used toiletpaper and all the health hazards there in making contact with the skin on your leg."
缺點： "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
缺點： "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
優點： "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
缺點： "Can't think of a thing that could actually be changed."
優點： "Service when it was done"
缺點： "Infrequent service Crowded Entertainment system bad"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Because the first flight was delayed, we had to run like mad men to our connecting flight or else we wouldve missed it."
優點： "Everything is good but there are kids make noisy during the sleeping and no one stop them."
缺點： "the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection"
優點： "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
缺點： "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "Nothing amazing"
缺點： "Flight was delayed for over an hour ,"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
缺點： "The food quality was very poor and portion too small. This could utilize some improvements"
優點： "Crew was nice enough..."
缺點： "No video entertainment on board. Would have been nice to have been able to watch a movie."
缺點： "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."
優點： "Exceptionally, there was an audio on this flight! I enjoyed movies very much! Also the chicken lunch there was delicious."
缺點： "For my return flight, I expected the same, but in vain."
優點： "In general the flight was fine."
缺點： "When I made my reservation the time to make my connecting flight in Beijing to Dulles (IAD) was 2 hr. Air China shortened the delay to 1 hr. We arrived on time but did not get off the plane until 12:00. They began boarding our connecting flight at 12:15. My husband needed the use of a wheelchair and with the help of the airport staff member we RAN through immigration (flew in from Hong Kong), had to go through security a second time, lost my iPad at security due to our rapid departure. We got to the flight at 12:30 and made it just in time to board. Our luggage could not be transferred in time and arrived the next day. This is just too difficult for people of any age to do...my husband and I are both in our 70s."
優點： "At the moment I'm here at Beijing Airport because of their 22hr delay. They promised a hotel, but there was nobody to ask where to go too. People speak poor English. So I just decided to stay and check at the airport hourly hotel just so I could take a shower and sleep.. But it was full and waiting. So I'm here 2am waiting for my 6pm to Manila. This will be my and my last with Air China!! They are not customer and client friendly. This the mosr terrible flight I've been. Never again!"
優點： "Crew was very, very attentive, food was really good, entertainment system was great. Will definitely fly Air China again, especially on their 777"
優點： "Nice carrier. Enough leg room and clean flight"
缺點： "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"
優點： "The food as good and the flight attendants were nice"
缺點： "No entertainment since it was a small plane it didn’t have any tv or they didn’t want you to use your phones as well"
優點： "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
缺點： "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Good flight, clean, good service and great price"
缺點： "Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable."
缺點： "Food was overly sweet and not much.. Flight was one hour late landing. Luggage took an hour to be delivered from the plane to passengers."
優點： "The crew was very nice."
缺點： "The planes are very old and lack basic comforts. As a business class traveler, the food was really below the standards of other airlines. Also some flights did not have individual entertainment systems. Finally the business class lounge in Beijing was the worst Ive ever seen. The food was basically instant noodles and small pastries. The whole experience was disappointing."
缺點： "2 hr. delay, missed connection to Manila, nightmare to get baggage, transfer to another airline, 9 hrs. longer than planned travel due to delay in departure from Manila, supposed cold weather had frozen water lines???? Not the first time delayed flight, caused problem for connection. should make Manila connection layover 4 hrs. not 2, since the flight from New York/Newark ALWAYS late."
優點： "They had decent seats and food."
缺點： "Terrible. First flight was delayed, and there was no help in getting us on our connecting flight, so we missed it. They board us and just stand around for ages. Then we're told we must pick up our luggage and check back in which took approximately 2.5 hours for something that was not through a fault of our own. Then when we reached our second connecting flight, we were told Air China had given us a paper ticket (ie. worthless) instead of an electronic ticket. Do yourself a favor and take another airline."
缺點： "Food was awful Confusing why we weren’t allowed our phones on airplane mode."
優點： "Goof food and service"
缺點： "The flight was delayed by 95 minutes, which screw up my schedule badly.."
優點： "I was given the chicken dinner when I asked for the beef one - did not realize until the flight attendant was far away so I couldn't switch. This was a 13 hr flight - attendants did not offer water during the flight. No video options in English, only 1 channel on the screen on my seat, movie played on screen in front for all passengers to watch."
優點： "Big plane"
缺點： "The TV screen is not working"
優點： "Crew is well trained"
缺點： "Beijing airport upon arrival : taxying took long time! Very borny"
優點： "Friendly staff on flight. Low cost business class ticket."
缺點： "Lost luggage needed for meetings, takes three days to recover. Coffee is gross, 3in1 powder. Only one water bottle on flight so I got dehydrated. Food is gross."
優點： "Comfort of the plane"
優點： "Nothing about Air China was pleasant. Will NEVER fly Air China again!!"
缺點： "The food offered was horrible, no on board entertainment for non Chinese customers, can't have your phone on while flying."
缺點： "Since we missed our flight to LAX, we had to walk up to the immigration office again and asked for a re-book of a flight to LAX. Unfortunately, the next one was in 9 HOURS! Horrible experience at the airport with lackluster WiFi that can't even load simple Facebook messenger. Our loved ones waited at LAX with no updates whatsoever for ~9 hrs."
優點： "In between there must be light snacks be served"
優點： "Trip was comfortable. ticket pricing was excellent."
缺點： "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
缺點： "Flight delayed without communication.Crackers & water that was served were all expired.Bad service."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
優點： "Excellent service attentive staff / good selection of wine and food"
缺點： "Entertainment very limited for non Chinese"
缺點： "Delayed for 2.5 hours."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "I could nos use my phone even though I took off the SIM card I did not get a good explanation"
優點： "Good movies, quick boarding."
缺點： "Was a bit bummed they did a water/beverages security check at the gate before boarding the plane. Full, unopened water bottles purchased feet from the gate were not allowed to be brought on board. With it being a 12 hour flight, I would prefer to have a water bottle ready whenever I need a drink instead of relying on the flight attendants to bring water by the tiny cup full. Seemed inconvenient without any purpose stated. Also in one section of the plane it smelled strongly of an uncleaned bathroom."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Hard to find anything that was worth mentioning as outstanding - boarding happened without any hickup and food was average/good."
缺點： "TV screen did not work - 15 hour plus flight, it is a big no-no! Crew not very helpful - language barrier very huge and almost impossible to understand "English" used by crew and on intercom. example: Ladies and gentlemen - sounds like "fishermen" We are taxying towards the runway - came out as ... "we are taxying the wong way" - thankfully we ended on the right runway."
優點： "Boarding was relatively quick and efficient. They seem to have no problem getting people on the plane."
缺點： "Both of my flights were delayed after boarding and before taking off. There was never any explanation why. The staff was not very helpful when asked for anything other than water. The seats were the most uncomfortable I have ever experienced on over 40 airlines. Further, the Chinese policy of not allowing cell phone use in flight (even in airplane mode) made the experience all the more terrible."
優點： "The attendant tried very hard to help me fix the broken headphone jack, and when it didn't work, she gave me another seat that had a working jack and way more legroom."
缺點： "Every time the entertainment was paused for an announcement, it turned the volume WAY up, so loud that it hurt my ears and every time i had to tear the earphones off. I understand not wanting to let people mute the announcements, but minimum volume should be around 30-40%, not 70%"