The business class seats were really comfortable and the service could not have been better! Our only issue was when the airline made schedule changes we had to work with Kayak rather than directly with the airline and it took some time to get things sorted out.
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Easy flight boarded late but they made up the time
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
There were about 20 people on the flight. It was like getting business-class service from the crew.
The crew at the check-in counter was super-helpful and exceptionally kind.
缺點： "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
缺點： "Boarding took forever and flight was delayed"
優點： "Typical JAL, nearly everything was fantastic."
缺點： "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "Crew was amazingly nice, friendly and very helpful..."
缺點： "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "they assisted my aunt very well all through out her flight"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Good service. Flight went off without a problem."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "Food, pleasant and helpful flight attendants"
缺點： "Long layovets"
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "The seats were very comfortable, the staff were friendly"
缺點： "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
優點： "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
優點： "The service was excellent and the food was awesome as always!"
Good . Special needs kids can njy flight
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Delayed flight and the procedures too very long."
優點： "Helpful crew. Clean toilets."
缺點： "Overhead racks, so very difficult to close, always you need help. May a design fault."
缺點： "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
優點： "The crew is great . Service excellent"
優點： "Seats were goooood and comfy Leg room was good"
優點： "cheuk in 快！吾使等太耐！"
缺點： "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
優點： "The entertainment selection."
缺點： "The watermelon in the salad was almost spoiled."
優點： "Brilliant service from start to finish"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Loved the spaciuos seats and great leg room. Food superb!"
缺點： "Annoying passenfer who peobably drank too much"
優點： "We went almost 4hours without water served"
優點： "Crew service, and service at Emirates lounge in Dubai, were outstanding"
缺點： "45 minute wait for luggage on conveyor belt"
優點： "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
缺點： "The food was poor quality, overcooked and even though I'd ordered a vegan meal, did not receive it. Crew was just okay. Completely disappeared after 1st meal; no water/juice service unless you went back to the back and asked for it. Overall was very disappointed based on previous reviews. This was a "meh" mediocre experience!"
優點： "Crew was fantastic!! Definitely will travel with Emirates again!!"
缺點： "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
優點： "Comfort and service on boat"
缺點： "Check in and flight connection not as promised..."
優點： "I always prefer this airline to so many others. It’s definitely more organized, good selection of movies, more leg room for a long flight which is great. The food was mediocre"
缺點： "Movies Leg room Breakfast"
優點： "Didn’t get this flight as we were so delayed."
優點： "The overall experience was good from boarding to disembark. emirates is a quality airline with affordable pricing. Planes were neat and clean cabin crew did their job at their best."
缺點： "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Tons of movies!"
缺點： "No complaints."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Loved the entertainment options."
缺點： "Food was horrible and cabin crew was not nice or friendly."
缺點： "From Dubai to London was very cold in the plane"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
缺點： "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
優點： "Times were great! Food was decent for airline food comfortable seats great selection of movies"
缺點： "I liked everything"
優點： "Entertainment was good and good was decent"
缺點： "Seats are mediocre. I think even JetBlue has better seats than Emirates"
優點： "Everything is perfect"
優點： "more space"
缺點： "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
缺點： "No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates."
優點： "I appreciate that staff disrupts passengers as least as possible, and is generally helpful."
缺點： "Food was better on the way to Dubai/Kochi but definitely not bad."
優點： "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
優點： "Dubai was fun."
缺點： "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
my luggage allowance was only 35kg for a family of 3 pax
Friendly, courteous staff along with luggage handling.
缺點： "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
缺點： "If the assigned seat reclined. I had to Move to a different seat which Worked."
優點： "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
缺點： "Please see what above."
優點： "we had extra legroom travelling with an infant"
缺點： "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
優點： "Good seats and crew."
缺點： "Choice of movies"
缺點： "I am more than pleased with the service I received, keep up the work Kind regards Shane"
缺點： "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
優點： "Entertainment was good."
缺點： "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
優點： "The MAS stewardess was really nice & helpful"
缺點： "Everything was perfect"
優點： "All went Well, no delays, good service."
優點： "The seats were comfortable and the in-flight entertainment was fine."
缺點： "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
缺點： "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
優點： "Wonderful Crew- friendly, professional, helpful."
缺點： "Been on time departing."
優點： "Very little."
缺點： "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."
優點： "Friendly staff"
缺點： "Security check at gate without priority Bagage Delivery business class"
優點： "Crew and food was amazing"
缺點： "Landing could be more softer"
優點： "easy securityand boarding at kl"
缺點： "food bland"
優點： "Everything was great!"
優點： "Friendly crew. Comfortable and quiet flight"
缺點： "Dinner service slow"
缺點： "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
優點： "Food was good and staff was always with a smile in their face"
缺點： "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
缺點： "Toilet was not cleaned."
優點： "Overall all was good, except the flight been late."
缺點： "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
優點： "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
缺點： "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
優點： "On time takeoff, landed early....everything was smooth"
優點： "Friendly and helpful crew"
缺點： "food was horrible"
優點： "Not enough elbow space between fat passengers"
優點： "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
優點： "Larger seats"
缺點： "Food was below standards. Really need to improve."
缺點： "Bags didn't arrive at the destination"
優點： "Good entertainment"
缺點： "Check in- only 2 desks open."
優點： "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
缺點： "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""
優點： "I like their timely service and cleanliness."
優點： "The staff were helpful, well trained, and friendly."
缺點： "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
優點： "This was a comfortable flight with nice staff and great food and entertainment choices"
缺點： "No 12 1/2 hour flight can be ideal but this was good deal."
優點： "Service from the crews"
優點： "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
缺點： "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
缺點： "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
優點： "On time flights, comfortable seats and good onboard service"
優點： "On time departure system works"
優點： "Prompt flight and service was good."
優點： "The crew is friendly"
缺點： "Check in counter not enough resulting in very very long queue and check in time"
缺點： "Had a transit flight through KL from Colombo to Bali. The luggage was not with me and my friend along with about 7-10 others post arrival in Bali. We received the luggage after losing almost one day eating into our holiday. Minor compensation was given but the inconvenience was far more! This is not the KL to colombo flight but thought i will write it in here as I got this through Kayak"
優點： "Flights seat is comfortable"
缺點： "Delay and boarding at very last minute."