優點: "Llego a tiempo"
缺點: "N/h"
優點: "Got to San Antonio finally"
缺點: "Not having maintenance issues on the same flight from the prior flight to our airport then having more maintenance issues prior to leaving."
優點: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點: "Sits not suitable for long distance travel"
優點: "Entertainment options were very good."
缺點: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
優點: "Service and punctuality"
缺點: "On board entertainment"
優點: "Everything"
缺點: "N/A"
缺點: "飛機上的食物太差了,份量又不足,全程都餓肚子,有選擇的話我肯定不乘搭聯合航空或是自備食物。"
優點: "nothing! entertainment should vd a one alos, not s friendly star system"
缺點: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."
優點: "Da food, seat"
缺點: "Da Music"
缺點: "Lost flight due to late arrival"
優點: "See above"
缺點: "see above"
缺點: "Too cold. Was freezing all the way over."
優點: "I liked the seat. Comfy."
缺點: "I didn’t like the sorry choice of food — prepackaged snacks. The cabin crew was adequate but unenthusiastic."
優點: "Nothing! I will make sure to never use United for any flight from now on."
缺點: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
優點: "Good service, overall."
缺點: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
優點: "No complaints at all. Great flying experience"
優點: "I was stuck at the airport and needed to get home to see my daughter. She was expecting me to get her from school. I was able to make it there in time due to the fact that I was able to purchase a ticket one hour before my flight left for a price that was much lower than any other airline."
缺點: "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點: "Early arrival"
缺點: "Waiting for docking spot."
優點: "What I did like was the courtesy that they gave me as a military to go in first in the plane it made me feel that my country really loves me..."
缺點: "Me as a military personnel giving my life and my soldiers for better and safe country I think all Airlines should not charge baggage to any military the only one that does charge is JetBlue sorry to tell you that but that also has to be improved something has to give to us as military to feel proud of our country...."
優點: "Nothing"
缺點: "I got ripped off I paid in advanced and gave all my information to them in Dallas and they told me I am not in there system so I could not fly home i had to take the grey hound at the last minute"
優點: "The flight"
缺點: "The time"
缺點: "Our original flight was cancelled and on the rebook, which added a stop, my family of 4 which includes a 4mo and 5 yr old were all given separate middle seats. When we brought this up we were told only the gate agent could adjust. Although at the time there were seats together they were "economy plus." Not surprisingly the gate agent was very rude when we approached her with the issue, insinuated it was our fault, that we were extra trouble for traveling with 2 small children, and that we may have to be bumped. We were finally accommodated at the last second but it was unneeded stress. Also several flight attendants gave us a hard time for bringing aboard our infant car seat despite the fact it is FAA approved and we bought a seat for it and it is the current recommendation of the FAA to do so."
缺點: "中文廣播人員結結巴巴都在亂翻譯,太不專業了 服務人員一直玩,講話好大聲,讓人不能休息,很不舒服 大家下飛機時,每間航班都會很有禮貌一直謝謝搭乘,UA871我沒感受到。"
優點: "The flight took off and landed on time."
缺點: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
優點: "Flight was shorter than expected"
缺點: "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點: "We flew through some pretty turbulent skies but the pilot did a great job, and I saw that he landed in a strong crosswind when's i looked out the window at SAT, although you couldn't have guessed it from how smooth the landing was."
優點: "Not much on this flight."
缺點: "I wanted juice or soda and for one hour waiting for the plane to be fixed and then the one hour flight, all we got offered was water. And it tasted like tap water. They did offer free TV while flying but I had movies on my Kindle."
缺點: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
優點: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點: "All the food choices had some sort of animal product – eggs, dairy or meat"
優點: "Arriving safely at home."
缺點: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
優點: "It was on time"
缺點: "it was ok"
缺點: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
優點: "Prompt and friendly crew."
缺點: "Not much leg room."
缺點: "Last row no incline!"
優點: "Professional staff"
缺點: "The departure gate was changed 3 times to terminals very far away. It was a bit tiring to dash to the different terminals in order to not miss the flight"
優點: "Bigger plane and fast flight"
缺點: "Nothing. It was great"
優點: "nice screen size and good movie selection."
缺點: "i will likely avoid this flight.in the future. it seems like a small thing but the seats were much too hard making a long flight torture. also the air temperature ws sweltering hot,"
優點: "The newness of the plane."
缺點: "My flight was delayed from 4:50 to 7:45 without any type of notifications text message or emails going out to any of the customers notifying them. I got to the airport and had to wait additional 3 hours that is horrible!"
缺點: "We were delayed because they couldn't find the demo seatbelt. Then take off and landing were way too jerky. Also they claimed due to it being a short flight no drinks would be served, as we get to watch first class get everything."
缺點: "Flight was delayed 30 minutes"
缺點: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."