Plane a bit old, no entertainment service.
缺點： "One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them."
優點： "It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat."
優點： "Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building."
優點： "lounge access for everyone with snacks and free wifi"
優點： "Just average."
缺點： "ON TIME DEPARTURE AND ARRIVAL."
優點： "Everything was good. Crew was nice. clean plane."
缺點： "Maybe a little bit bigger airplane but that's still fine for 1 hour flight."
優點： "The Phuket ground staffs helped me and my family so much for boarding at the deadline time. They also waited until we passed the checked gate. This event is one of my appreciate trips."
優點： "Crew was nice and helpful"
優點： "Sweet and professional staff"
優點： "Great costumer service"
優點： "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
優點： "Food snack / water is a plus."
缺點： "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
優點： "On time. Food OK."
缺點： "Checked in at domestic terminal to thrn go to international terminal to get a bus to my plane.. Probably at domestic terminal. Not much communication waiting for flight. Last minute announcement"
優點： "On time, more legroom, complimentary meal and wine."
優點： "The food was pleasant"
缺點： "Our flight was delayed twice"
優點： "We arrive in our destination in one piece that’s the only thing I like."
優點： "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
缺點： "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
優點： "On time"
缺點： "I liked everything"
優點： "Because the plane was not full I can to change my place easy"
缺點： "The plan was pretty old but the price was cheaper so it’s equal"
優點： "Efficient and friendly service. Great experience. Loved it"
優點： "Excellent support for disabled passengers like myself and my companion. Both in boarding and deplaning. The tasty meal was served and cleaddred promptly."
缺點： "No entertainment, but this Bangkok Airways flight wasn't full. They were helpful from check in to baggage claim."
優點： "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
缺點： "Old (A319) and dirty (outside) plane"
優點： "Great food on such a short flight. Friendly, helpful crew."
缺點： "Flight was delayed, owing to late incoming flights. Problem was updates of new time were not available."
優點： "It was a short flight"
缺點： "Flight attendants are rude and the plane seemed quite old. Didn’t look well maintained but there’s not many airlines that fly into Koh Samui"
優點： "I’m always impressed that Bangkok Airways serves food on short flights. The chilli chicken was actually not bad."
缺點： "I like to fly with this airline because they offer access to their airport lounge to all passengers. Unfortunately, the lounge at Chiang Mai airport for international departures has closed permanently."
優點： "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
缺點： "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
優點： "Polite and helpful crew and good food."
缺點： "Messy boarding"
優點： "The airline staff was very friendly, helpful and was able to serve us lunch efficiently enough to have plenty of time to eat it. The modest lunch was very tasty. The airline lounge in Siem Reap was very nice with little snacks and drinks. The chair and table arrangement was much better than waiting near the gate."
缺點： "Although the airline cannot control this, the immigration lines were long and tiresome. The inside of the airplane was clean and nothing torn, but looked dated. The seats were not very soft. The window was not clean enough to take good pictures."
缺點： "Food diabolical outward journey and return . Totally terrible in every respect not one positive thing to say quite possibly worse airline food ever experienced"
優點： "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
缺點： "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
優點： "Great quick flight, flight was delayed and had to run to catch our international connection to Shangai. Overall was good."
缺點： "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
缺點： "The crew was very rude"
缺點： "Not the friendliest service. Trip to phuket was great. Back was just okay."
優點： "Good meeting the schedule, fast handling in all points"
優點： "Free lounge access before flight with free WIFI Tasty meal during flight On time departure"
缺點： "The luggage took too long and we had a connecting flight."
缺點： "Flying is already super carbon heavy contributing significantly to climate change. I would love to see less plastic packaging on your flights (perhaps biodegradable packaging?). And also it would be better if at least one main menu option was always vegetarian. Vegetarians should not have to request a special meal ahead of time and again less meat is also better for the environment. Thank you!"
優點： "The crew was nice & everything was fine once we actually got on the plane."
缺點： "We checked in, got misinformed about location by information desk, went to lounge which was great but about 5 minutes before boarding were paged. We then had to go back downstairs & instead of a domestic flight they suddenly changed us to international. Then we had to go through immigration, worried we'd miss flight."
缺點： "No entertainment on this aircraft"
優點： "The food was decent, and the aircraft itself was comfortable. The aircraft is older, so no individual video screens or entertainment."
缺點： "Rude staff, out of 4 flights in 10 days, the closest one came to being on time was "only" 30 minutes late."
優點： "Smooth flight. On time and good crew service"
缺點： "Turbo prop plane which is fairly new is not clean. Flew on the new one going to Trat and it was terrific. The older one needs a good cleaning, not the quick swab between flights."
優點： "That it was on time mostly and got us to our destination. Food was a saving grace compared to the overall experience."
缺點： "Super old equipment, no entertainment at all for an international flight at least for the longer 4 hour leg. Their motto fly boutique feel unique is a joke. You could tell they are a cheap cheap airline, they never got a gate at any airport, appeared like relegated to the far flung corners of the airport! Always busing us to and from the gates. In flight bare bones with rickety old seats. Certainly for the super budget minded a good value maybe but I won't be traveling with them anytime soon. crew kept asking me to remove my noise canceling headphones. No airline has ever asked me to coz duh that's their purpose!"
優點： "There was lots of space for the legs, the crew was good, the food was nice"
缺點： "The air conditioning in the bus from the plain to the air port the AC was too strong..."
優點： "Very pleasant and helpful crew"
缺點： "Only 1 food selection on an international flight"
優點： "The flight was overbooked so they offered us some compensation and a land+sea transport instead. They said it will take about 5 hours to get to our destination (instead of a 1 hour flight) and that a taxi will be waiting for us at the pier to take us to our hotel. We agreed but it took us 10 hours, due to many delays on the way that were their fault. Abd no taxi was waiting for us when we arrived at the pier."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "The food was great and so was the service."
缺點： "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
優點： "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
缺點： "Nothing! Awesome Airline. Would use again when traveling to Asia."
缺點： "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
優點： "food and seat are good."
優點： "Good service, onboard entertainment"
缺點： "Twice now I didn't get the seat I reserved at the time of ticketing."
優點： "Good staff and very helpful"
缺點： "Not much variety of food in a long flight"
缺點： "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
缺點： "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
優點： "Seat was ok. Service was timely"
缺點： "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
缺點： "There was no movie but that is Ok. I just read"
優點： "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
缺點： "Terrible food."
缺點： "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
優點： "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
缺點： "How can u loose a luggage"
缺點： "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
優點： "Great food"
缺點： "Need more leg room"
優點： "Food and transfer is great."
缺點： "Flight delays."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
缺點： "I tried a lot of times to check in online but I was never successful."
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "Better entertainment."
缺點： "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "Beautiful plane, clean and well serviced, unlike American carriers"
缺點： "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
優點： "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
缺點： "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
缺點： "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
缺點： "Supper was very average , one slice of pizza , that’s it"
優點： "The crew was very friendly and attentive."
缺點： "Can’t think of anything"
缺點： "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
優點： "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
缺點： "They have 2 food options and they're just ok. There wasn't very many drink options either."
缺點： "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
缺點： "Flight delay announcement could have been made much earlier"
缺點： "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
優點： "Economy seats arent different from other airlines. Flight was good in general"
缺點： "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
優點： "On time"
缺點： "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
優點： "crew provided attentive and excellent service. Good food and beverage."
缺點： "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
缺點： "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
優點： "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
缺點： "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
優點： "Friendly crew. Comfortable and quiet flight"
缺點： "Dinner service slow"
缺點： "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
優點： "On-time departure and on-time arrival."
缺點： "Perfect flight"
缺點： "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
優點： "Staff onboard were good"
缺點： "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "The regular plane was swapped out for the A380"
缺點： "Lost bags"
優點： "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
缺點： "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
缺點： "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
優點： "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
缺點： "Attitude by attendants can be improved."
缺點： "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
優點： "Crew were awesome. Could not do enough for you. Very personable too!"
缺點： "Security at Adelaide very slow and under resourced."
缺點： "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
優點： "Newer B737-800 aircraft Improved entertainment system Drinks"
缺點： "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
優點： "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
缺點： "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
缺點： "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
優點： "Flight was on time, good value airline"
缺點： "Kayak did not book through airline, would prefer to use known site before paying $$$"
優點： "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
缺點： "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
優點： "On time departure system works"
優點： "Staff are courteous"
缺點： "Departure was delayed an hour"
缺點： "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
優點： "Service in the plane"
缺點： "Service at the airport."
優點： "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
優點： "Service is excellent"
優點： "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
缺點： "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
缺點： "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
缺點： "Lost baggage on direct flight"
優點： "Direct Flight"
缺點： "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
優點： "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
缺點： "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
缺點： "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
缺點： "The airline lost our backpack raincover and did nothing to help find place a claim"
優點： "Food was great, easy boarding and overall good experience."
缺點： "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."