After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
缺點： "We didn’t receive hedphones"
缺點： "Service, food, flying experience in short everything"
缺點： "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
缺點： "Seats recline too much making difficult to get in or out because of the seat in front of you"
優點： "Crew was great, flight was good and on time"
優點： "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
缺點： "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
缺點： "Everything was outstanding"
優點： "The seat was huge and super comfortable for economy. I slept very well on the overnight flight from Haneda to Bangkok."
優點： "Good crew."
缺點： "D.own graded from firstBusiness Class lounge is tired and over crowded. Aircraft cabin was getting old. Sound on IFE was faulty and unusable and no alternative seats were available. Food was ok could be better. Would not choose Thai for businesses class if there was another airline to choose from."
優點： "Easy flight, quite nice for such a short trip."
缺點： "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
缺點： "On this flt just the inflight entertainment system at my seat which was not working"
優點： "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
缺點： "The screens had pretty bad resolution"
優點： "Crew were all very amazing and the seat are great"
缺點： "This is my first time to travel thru Thai airways and it was a very nice experience."
優點： "Probably the best and cleanest Thai airline company. Friendly and professional"
缺點： "Food was so so but not a big deal."
缺點： "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
優點： "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
缺點： "More in flight movies"
優點： "Surprised that for such a short flight a food snack was provided."
缺點： "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
優點： "Good food accompanied with excellent inflight service from crew members"
缺點： "Insufficient of good movies"
優點： "The crew were lovely and polite"
缺點： "食物差 設施差"
優點： "The dedicated check in area that led to its own screening and immigration"
缺點： "Food service was a little slow, not a good selection of movies"
缺點： "3 toilets out of order. Plane very old. Chilli food so hot inedible."
優點： "Efficient and friendly staff."
缺點： "Bad choice of in-flight entertainment."
優點： "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
缺點： "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"
優點： "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
缺點： "Crew could have been a bit friendlier"
優點： "The crew was very nice"
優點： "Great and friendly people, and was very nice. Great flight."
缺點： "In flight meal was ok. Other than the meal it was nice flight."
優點： "Staff were very nice"
缺點： "Food, seat, timing, Etc"
缺點： "No where to charger my phone."
缺點： "The entertainnent system never worked, even after rebboting"
優點： "The pre-ordered seafood meal was excellent. The flight crew was very good."
缺點： "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
優點： "seats are comfortable, service is mediocre"
缺點： "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
優點： "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
缺點： "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
優點： "Not much of delay Nice n friendly air stewardess"
缺點： "Check in so slow"
優點： "Accommodation and food"
優點： "Crew was very service oriented!"
缺點： "The legroom was horrible."
優點： "The experience starts in the Brisbane lounge. Thai Airways has the use of the Air New Zealand loung and it has to rate as one of the best. Modern, Open feeling well lot by natural light, comfortable chairs and so many electrical and USB outlets. The food is magnificent. The 787 to BKK has flat beds so it's very easy to get some sleep. Staff were attentive"
缺點： "The food was a little lacking in quality my beef tasted decidedly off! My stomach reacted accordingly 5 hours later."
優點： "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
優點： "World class airline. Everything are world class. Worth to pay for this airline"
優點： "Everything provided, lots of refreshments throughout the flight"
缺點： "Monitors were not the best for viewing movies. White wine was bitter."