長榮航空, STARLUX Airlines和澳門航空已經豁免了飛往澳門的機票更改或取消手續費。請在他們的預訂網站上確認相關條款與政策。
想要來場奢華享受，可以選擇澳門的五星級飯店。例如澳門新濠鋒酒店（Altira Macau），位於澳門氹仔廣東大馬路，在氹仔中心地帶，距離機場僅要10分鐘車程，從機場出境大廳一樓候車區可搭乘免費接駁車，入住時間為15:00，退房時間為11:00之前，0-2歲的嬰幼兒可免費加床。或者澳門四季酒店（Four Seasons Hotel Macao），位於氹仔望德聖母灣大馬路，距離澳門國際機場5分鐘車程，入住時間為15:00，退房時間為12:00之前，18歲以下兒童使用現有床鋪免費，2歲以下嬰幼兒可免費加床。
你可以從航廈出境大廳一樓沿著指示走找到公車候車區，想從關閘往返澳門機場，可以乘坐AP1X號公車，營運時間為每天06:00-20:00，單程車票約¥4.9 （約NT$23）。若想前往臨時客運碼頭，則可以搭乘N2或MT4等公車，前者營運時間為每天00:00-06:00，後者營運時間為每天05.45-24:00，單程車票約¥4.9 （約NT$23）。
優點： "EVA does a nice job getting all of the service out and making sure you have everything you want."
缺點： "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
優點： "Crew was courteous and helpful."
缺點： "Most seats have reclining problems. Very stiff and difficult to adjust."
優點： "Fast travel"
缺點： "Customer service"
優點： "Leg room"
缺點： "Food quality"
優點： "Food, premium eco was comfy"
優點： "On time departure and arrival"
缺點： "The food"
優點： "Friendly crew. Comfy seats. Timely meals and snacks."
缺點： "Food is too salty"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
優點： "Good food and friendly crew."
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Cabin crew very nice."
缺點： "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
優點： "Great friendly crew an staff. Comfy seats without packing you in."
缺點： "I wish EVA would tell people, especially overweight prople, to respect the space of thier neighbors and not recline thier bodies using part of thier neighbors space."
缺點： "It’ was awesome"
優點： "I saw Sanrio, the character goods all over like pillows and meals, which was good for Sanrio lovers."
優點： "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
缺點： "A little pricier than other airlines but definitely better!"
優點： "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
缺點： "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
優點： "The service was great, flight left 10 minutes early."
優點： "Ordered a seafood meal and it was excellent."
缺點： "Small movie screens that not all seats can see well. Boarding zones were not announced clearly."
優點： "Was a way home. Bathroom clean"
缺點： "Food was terrible. I’ve flown with Eva many times but the food is worse than ever. If your Chinese you can put seat back in meal service but if not Chinese must obey rules. The entertainment has very little to offer for such a long flight. So board. The seat is very uncomfortable and deflated seat is painful to my back. Flight overbooked in economy and many seats available elsewhere, they should offer for a little more money but leave empty while everyone is crammed like sardines"
優點： "metal silverware is great, reduces plastic waste."
缺點： "plastic cups, they're not biodegradable. Better to use paper cups."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Crew again was very accommodating!"
優點： "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "The service was very good, the food was better than at most airlines. There even seemed to be a little bit more legroom. The bathrooms were kept clean."
優點： "Great seats!"
優點： "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
缺點： "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
優點： "Almost same as SF to Taipei"
缺點： "Without asking about drinks and just passed me"
優點： "eva airlines has the best flights and routes to Vietnam. the best cabin service clean airplanes and nice cabin attendees"
缺點： "united airlines China airlines"
優點： "Plane was clean, blanket and pillow comfortable, attention during scheduled meal and snack services good"
缺點： "Food a step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "everything done well and professionally"
優點： "Eva Air handle my check in luggage very well, extra helpful."
缺點： "Eva Air check in counter staff in Cebu, Philippines had a hard time with my Star Alliance Premier Gold status. They probably need more training with computers and dealing with Star Alliance members. They were very nice though, and apologetic for the inconvenience I had to go through."
缺點： "Flight attendants were unfriendly. My headphone disappeared on the flight , no help from flight attendants."
優點： "Friendly staff"
優點： "Helpful, professional, and friendly cabin crew, who are also easy on the eyes:) Individual movie screens."
缺點： "The food is mediocre at best. But it's no worse than most economy cabins. Need better movies."
優點： "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
缺點： "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
缺點： "Please update more new movies and musics"
缺點： "Shouldn’t have babies or small kids in the business class"
缺點： "Flight delay."
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
缺點： "Hope to keep departure on time !!!!!!"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
缺點： "Helpful, courteous, and well-informed Xiamen representatives."
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
缺點： "Too many security points"
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
缺點： "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
缺點： "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
缺點： "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
優點： "crew was nice"
缺點： "food was dry"
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
缺點： "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
優點： "Nothing. never boarded. Took the train instead."
缺點： "1 hour connection. I missed my flight because the flight out of LAX got delayed."
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
優點： "We left 13 mins late but landed 45 mins earlyearly"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點： "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
缺點： "The front dest and customes have horrible attitude! They will ingore you."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "Staff was friendly"
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "The food was good and staff was friendly"
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
缺點： "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
優點： "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
缺點： "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
優點： "Price, Opportunity to check out a city I never would have visited while on extended layovers"
缺點： "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"
缺點： "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "The staff and service were both incredible! Thanks CE"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "Business class pod was excellent. Free WiFi"
缺點： "I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time."
優點： "Crew was friendly and helpful."
缺點： "Seats are definitely too small in both directions."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "No wheel chair service in Shanghai. Bus service to and from the airline is terrible and untimely"
缺點： "terrible customer service"
優點： "Price of biz class is attractive but it’s good and entertainment could be better for western travelers"
缺點： "Limited Western food menu in box class with many choices not available Eggs were like cement Most flight crew speak limited English and hard to understand"
缺點： "Very limited English speaking programs/movies"
優點： "Movies and ability to stretch in back of plane"
優點： "We got food two times, the food was pretty decent. The staff were nice. There were individual screens that had quite a few entertainment options, including games and flight information. I heard a lot of nightmare stories about this airline but I actually enjoyed the flight. The price I got was also so worth it."
缺點： "The seats were not too comfortable. I also got cold while on the flight, even when I had long pants, long socks, a sweater and even the blanket they gave me. Apart from that it was pretty ok."
缺點： "This was one leg of a 3 leg flight to Kathmandu. Whatever the rrason they substituted my contact number for my passport number and wouldn't issue my boarding pass, even showing documentation that the fault was theirs. After what seemed like forever they reluctantly issued the boarding pass after signing some waiver which I couldn't resd as it was in Chinese."
優點： "Nothing but orice"
缺點： "Worst flight food ever"
優點： "Like the extra legroom seated in an exit row."
優點： "Last minute seating was good - got a window seat with an empty seat between me and another passenger for the long flight. Big bonus."
缺點： "Flight was late getting out of the gate and there were only 2 lavatories working (out of 5) for the entire economy section of plane. No drink service except for with the one meal served during the flight - which was okay by me, because who wants an extra trip to the bathroom when the lavs aren't working?"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
缺點： "Seats did not recline. (Overnight flight.)"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Clean plane, served meals on each flight"
優點： "Maybe I'm imagining it but it felt like there was more leg room here than on my other China Eastern flight."
缺點： "The screens were ok but the sound was awful - it made everything almost unwatchable."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Lots of free movies. Leg room was ok. Flight left on time."
缺點： "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Flight was cheap, on time, and uneventful. Entertainment options were decent."
缺點： "Both our outbound and inbound flights were rescheduled, causing us to lose 2 full days of our 12-day vacation. Because we booked through vayama, we couldn't manage the booking on the CEAIR website or take advantage of the free layover hotel. My partner and I were seated separately."
優點： "Never taken"
缺點： "My original flight was delayed to the point of missing my connecting flight. They rerouted me to Shanghai and refused to pay for ground transportation to get to Nanjing, despite my original flight being booked to Nanjing. Absolutely horrible customer service and no attempt to help. I ended up losing hundreds more on booking my own transportation from Shanghai to Nanjing."
優點： "Generally easy to transfer in Chengdu with China Eastern"
缺點： "Delays. 3 hours for first flight. 1 hour for other. Otherwise, all fine."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "vessel itself was clean"
缺點： "flight took off an hour later than expected with explanation being "luggage was taking long to load" which made me miss my connecting flight in shanghai. once in shanghai, someone from the crew grabbed my connecting ticket, ripped it in half and told me to get a new flight with no direction of where to do this. New flight booked for the next day and then bused to some hotel for the night. overall the crew seemed terse and unhelpful. one flight attendant yelled at me on the flight back to san francisco when I asked her I could squeeze past to use the restroom. would not fly again and would not recommend china eastern."
優點： "I got a flight"
缺點： "Everything else!"
缺點： "Broken chair."
優點： "The crew on the plane was very nice"
缺點： "Was delayed 5 hours"
優點： "Not much."
缺點： "They walk around and make sure you aren't using your phone, and aren't wearing headphones. Extremely inconvenient and annoying in 2017. Will not fly with them again until they get out of 2002."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "The flight left on time."
缺點： "We had to dump out our water before getting on the plane. They had a place where we needed to either empty out the water bottles, or leave them behind. This was after security. We thought it strange."
優點： "I loved the movies and my seat. And the captain was very informative. Plus i appreciated the map working. There was only two downsides: the Cabin Temperature and the Food was absolutely terrible. ONLY COULD EAT THE ROLL."
缺點： "The crew was rude. My boyfriend and I felt discrimated against as we were not Asian. Multiple people must have been smoking in the bathroom because the plane smelt of cigarette smoke the entire flight to Shanghai. I am actually appalled."
缺點： "Small space in economy"
優點： "I was able to pick my seat( an aisle) at online check in and got one in the back. The 777 configuration around seat 70 has fewer seats across so there is a bit more of an aisle, one can then stand or stretch your legs during the long LAX to China flight. Flight attendants were helpful especially as several of us passengers smelled cigarette smoke. The attendant quickly searched but couldn't find the culprit. An announcement to not smoke as a reminder probably should have been made, though. On a previous China flight, different airline, a guy was caught smoking in the lavatory so I know it can happen."
缺點： "Food and entertainment choices were limited.(Shanghai airport International transfer desk needs to increase staff . Airline probably has little to do with this. I had a 5 hour layover. It took an hour and 45 minutes to get through the transfer desk and then security screening.)"
優點： "It was fine since it was a late night flight, just needed to sleep a bit after a long haul from LAX."
缺點： "The flight was an hour delayed departing but that didn't affect me. I was not catching any connecting flights. The food was really inedible, but at that hour, midnight, it wasn't important."
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "Good service"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Seats are narrow, leg room limited, and food is minimal."
優點： "It doesn't have premium economy, the space is small."
優點： "Cabin crew was super nice and the exit row seating has large amounts of leg room."
缺點： "Traffic on the strip made us sit in our seats for a long time, about an hour and I had my infant on my lap who had peed through his pants but I wasn’t allowed to go to the lavatory and change his diaper or clothes! This was to Seoul not Beijing."
優點： "Overall good flight"
缺點： "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
缺點： "Everything needs to be improved, they need to learn from Emirates"
優點： "The in-flight entertainment was good"
缺點： "nothing better"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Lounge in lax was wonderful"
缺點： "Boarding for business class was a mess"
缺點： "Planes not being delayed, causing us to miss our layovers."
優點： "Flight attendant was very nice and cared for passengers"
缺點： "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
優點： "Friendly flight attendants that attended to each need when asked"
缺點： "Noisy children at all hours during entire plane ride, entrees weren’t very filling not tasty."
優點： "Great crews! Great food!"
缺點： "There is nothing I can complain"
缺點： "The flight was late and caused everyone to have to stay overnight. I hope we get our luggage"
優點： "Good land side service (partially because I am Star Gold) and fair on-board service. luggage was delivered faster than expected in beijing."
缺點： "Fair Food and Fair beverage... Air China indeed needs to have some western style food. seat is fair to poor condition; too narrow for me even for a economy class (mind you that business class is not much better). and maybe they should learn about something called "entertainment terminal". you stare at a public, plasma TV for 3 hours without change of programs. thanks for the ancient device. that does remind me what flights could be 20+ years ago."
優點： "Was the cheapest option at the time, and quality wasn't worse than the others"
優點： "Comfortable seating in business, friendly crew. Reasonable able to communicate in English"
優點： "The food was really go and the flight attendants were really nice"
缺點： "Seats weren’t so comfortable so I will next time splurge on better seats"
優點： "It has enough space to make myself comfortable, and staff are very kind and patient. And one meal was provided even though it was only 2 hr flight."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Free wine"
缺點： "There’s no wifi, barely any english speaking movies, and the food is horrible. Will probably never fly air china again."
優點： "Boarding, and unboarding is excellent, there are multiple plane doors which speeds up the process."
缺點： "The media selection was limited, and on one flight, it was broken."
缺點： "Not at all Good service"
優點： "Cheap rate"
優點： "The crew were nice"
缺點： "The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of."
優點： "Empty plane less than 100 passengers"
優點： "They took good care of me even when I got to drunk"
缺點： "The flight was way too long but there's nothing they could do about that lol"
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "If you want to have a pleasant trip to a city that is not Beijing, use another airline. Young people from Beijing are extremely cranky and unfriendly, especial when you get kids with you."
優點： "Nothing I liked it as there were no vegetarian option and crew was not able to speak in english"
缺點： "Not speaking in English the crew"
優點： "Airline staff"
缺點： "Delayed flights (2 legs, 4 hours) and mishandled luggage"
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
缺點： "our flight was delayed. No communication as to why or when the plane was going to be take-off. We had to wait for 3-hours without any notification until it was time to board. So you could not leave and go eat. When we landed, our bags were delayed 1-hour coming to baggage claim. Again, no communication as to why our bags were delayed."
優點： "I didn't know technology existed to put rows that close together."
優點： "Price is good. And the airline service is also great."
缺點： "Delayed for 2.5 hours."
缺點： "Custom at international Transfers"
優點： "For $250 less than Cathay and China Southern, the price was very good. Nothing fancy but it got the job done reasonably. There were about 40 empty seats. I was on the window seat. There was a lady on the isle seat. The middle seat was empty so it gave us some room to stretch. Food was basic but was sufficient. Wine for dinner but not breakfast. Restroom was spacious and clean. Landing was perfect. Luggage went to carousel before I got there. Very fast. Very good value."
缺點： "There were a few passengers in a tour group constantly broadcast their conversations to the entire cabinet. Maybe they were very excited about the trip but they did not have to wake up other people and ruin their moods. This is probably not the airline's fault but it went to the overall experiences."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "wouldnt let our entire group on the flight after we all had seats because of a delay in our connecting flight."
優點： "Legs room ."
缺點： "Can't check-in on line. Cannot reserve seats which is ok if they tell up front that, nobody can check -in nor reserve seats in advance."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "I have to admit my 24+ hour travel didn't help too much. I really the airline is good. The staff could be a bit more responsive to its guest, especially on such a long trip. The food selection is good, however, with a flight to LAX I would suggest the airline have more western selection for food options. Overall, my expectations were met."
缺點： "Our flight was changed on both our flight to BKK and LAX. It would have been nice to have enough notice to make sure accommodations and travel arrangements were made accordingly. Leg room is quite uncomfortable in economy."
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "The leg room"
缺點： "Boarding process"
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "Scoot in silence"
優點： "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
缺點： "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
缺點： "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
優點： "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
優點： "The food was good. The service very good. Check in was so fast."
缺點： "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
缺點： "Allow us to upgrade class"
缺點： "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "The Business Class bed was nice"
缺點： "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
優點： "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
缺點： "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
缺點： "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
優點： "Ok time"
缺點： "No free drink"
優點： "on time and departed early"
缺點： "none. is budget airline"
優點： "great check in staff fast boarding comfortable temperature in cabin very good crew"
缺點： "Journey / organisation"
缺點： "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
優點： "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
缺點： "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
優點： "Punctuality was good. No complaints generally."
缺點： "Temp in cabin too high."
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
缺點： "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
缺點： "Disorganized boarding"
優點： "Nothing to like"
缺點： "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
缺點： "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"
缺點： "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
缺點： "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "Early alert that flight was going to be 5 hours late."
缺點： "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
優點： "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
缺點： "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
優點： "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
優點： "On time. Service on board simple. Crews are friendly"
優點： "It was all great. Paid extra for the quiet area. Worth it"
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