缺點： "Flight crew is great!"
缺點： "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
優點： "The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate."
缺點： "I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "It's very comfortable and the flight service is excellent."
缺點： "Offer more snacks"
優點： "The crew was very friendly and helpful. Food was good. The plane was very clean."
缺點： "I have no complaints."
優點： "economy seats and overhead compartment roomier than most other airlines. food is good."
缺點： "low sodium/no added salt food option for people with heart disease."
缺點： "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
優點： "The crew was very good."
缺點： "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
優點： "Seats had plenty of leg room. Being 6-4, I appreciate that. Crew was friendly and professional."
缺點： "I don't are a lot for Asian food, so I always wish there was more options for meals... the movies were always running, so there was little chance of catching one from the begining."
優點： "Crew was friendly"
缺點： "Seat and paid legroom were more uncomfortable."
優點： "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice for China-LAX."
缺點： "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
優點： "I love how they give importance to parents traveling with little kids."
缺點： "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
缺點： "Food disappointing"
優點： "Flight crews are young, nice and friendly to all passengers."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "We actually got there."
缺點： "Terrible seats, no personal entertainment."
缺點： "Only one checked bag..most have two across the Pacific"
優點： "Checkin was easy and quick. Crew everywhere was mostly courteous. A ground crew in incheon even called my hotel to request my shuttle from his own cell phone! Excellent service, and they were all gracious and helpful till then end! There was some difficulty in coming communicating in English but still I feel we were treated well. Thank you Asiana!"
缺點： "One thing I didn't like. My dad needed handicap assistance but he can walk, so we lined up to the side of the terminal where priority boarding will take place. As I saw crew members assisting and lining up wheelchaired passengers and approached one guy to tell him my dad needed wheelchair assistance, he dismissively looked at me and my dad and told me 'well if you want to sit on a wheelchair go sit on a wheelchair, and walked away assisting other passengers. that was so unhelpful! They were also very strict about weight AND size of carry on luggage, but inconsistently so though. With 2 kids and a handicapped dad, one of my cartons with a 'approved' tag was flagged at the gate and required to be checked in. As I didn't want any more hassle, I said yes so my daughter and I ended up with nonovernight clothes for our incheon stay."
缺點： "Delay, delay, delay from boarding, taking off to baggage arrival. Staff wasn't too attentive to passengers considering all the delay for example, giving ample snack for the late dinner. The dinner was terrible, options were horrid for non Koreans. The chicken was pink w old texture. Quality of food was immensely poor for Asiana. The staff on our row weren't pleasant and consistently didn't serve water or any liquids during this long flight."
優點： "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
缺點： "Sometimes food but it's okay."
優點： "More space"
缺點： "Food should be better , not all passengers are Korean so food shd be of different kinds."
優點： "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
缺點： "Not a thing."
優點： "The chair was comfortable. The flight was smooth and on time. The food was good. The entertainment was too good (although I didn't use it) The airport is good."
優點： "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
缺點： "The plane got hot half-way through the flight."
優點： "the service of the onboard crew"
缺點： "the flight was delayed"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Everything it was great experience flying with asiana"
缺點： "Crew was very attentive"
優點： "The crews are friendly and Helpful staffs."
缺點： "Chairs is not comfortable. It so hard!!!"
缺點： "This previous was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight."
缺點： "No good Korean movies to watch."
優點： "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
缺點： "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
優點： "The crews"
缺點： "Seats were very uncomfortable."
缺點： "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."
優點： "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
缺點： "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."
優點： "As expected, the crews' service were good. Comfortable seats and nice meals."
缺點： "On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat."
優點： "Plane was clean and crew was friendly."
缺點： "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
優點： "The food is delicious!"
優點： "Enjoyed the flight overall - wish there was better food."
缺點： "It's not the airlines' fault, but the passengers next to me were a little strange and were always up in my space."
優點： "flights both ways were on time."
缺點： "Had to pick up our own wheel chair at baggage claim instead of at the gate."
優點： "Clean and crew were excellent and responsive. Good communication and good choices of food. Economy seat seems to be wider and more comfortable than Air China which I flew last April. Also Incheon Airport WiFi was easy to connect compare to China airports."
缺點： "My entertainment remote was broken already!"
優點： "Flying with a partner, the two seater in economy was comfortable, good leg space, reasonable food , good service."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Arrived to the airport early the check in agents was able to change our seats."
缺點： "We bought our tickets 7 months ahead but was not able to select our seats. I was not able to pick seats 48hrs before the departure as stated on the Asiana websites, nor 24hrs prior. Early online check in did not allow us to select seats either, instead we were assigned the worst seats possible on the last row. I have a 10 year old who get sick during flight. I find that it is ridiculous that all seats were blocked as "full" when we bought the tickets so much in advance."
缺點： "Recheck procedure in Korea is a little confused."
優點： "exit row seat was comfortable"
優點： "We received great assistance at the check-in counter and were helped out even though we arrived late. The ground crew was actually great."
缺點： "We only got water. Felt like a bus ride. Minimum comfort but fair for the price."
優點： "The ground staff and air crew were pleasant and professional."
缺點： "The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety.."
優點： "The professional courtesy and efficient execution of the crew during the entire flight."
缺點： "Boarding, kind of a controlled chaos when it started. People just line up and go! But it worked!"
優點： "Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel"
缺點： "We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket. We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead, We couldn't load first so our carry on we're behind us, a pain when getting off the plane."
缺點： "A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible"
優點： "find no where to check-in online, and do know how much weight i can carry"
優點： "No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding."
缺點： "Online check in please."