Just Crew service and Boarding pass team were very good. Uncomfortable seats!!!
My check in experience was terrible as I was trying to move this flight due to a delayed international connection.
優點： "Boarding through two doors made the process faster."
缺點： "A better explanation of the lunch choices would be helpful"
缺點： "For a flagship airline, a in seat screen should be a given. This is not a budget airline."
缺點： "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
優點： "The boarding process was easy, less hassle no extra security with lot of hassle"
缺點： "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
優點： "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
缺點： "Absolutely hopeless baggage delivery/collection. Almost as long as the flight"
優點： "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
優點： "Love qantas airways! Such a great and safe airline."
優點： "It was our first time flying on Qantas. everything was above expectations."
缺點： "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
缺點： "Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone."
優點： "good seat"
缺點： "rude crew and unsanitary bathroom"
優點： "The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!"
缺點： "The coach seats were wide enough, but a couple of more inches leg room would have been better."
優點： "Online check in"
缺點： "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
優點： "great food, entertainment & service"
優點： "Normal standard for that kind of trip"
缺點： "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
優點： "warm food even on domestic flight"
缺點： "Travelling with baby/kids/family....not good with this plane, And when asking APPLE JUICE for my baby, they so really PELIT ,only give one glass, i cannot asking 2 glass , im thristyyy n need sweet , coz we cannot bring our any kind of WATER to plane.... I will not fly with qantas anymore...."
優點： "staff were very friendly"
缺點： "the entertainment equipment had a glitch and not function properly"
優點： "Lunch served was good."
缺點： "The flight was delayed a bit."
優點： "Exit row seat. Lovely aircraft and cabin crew."
缺點： "Flight delayed no updates in lounge then was rung to ask where i was as bostding closed. Told girl on phone on way bit thete was no flight status on tv in lounge... basically didnt believe me.. rude!!"
優點： "Check-in & flight staff were very pleasant."
缺點： "The flight was one hour late. There was no entertainment system on the flight. The snack was mediocre."
優點： "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
缺點： "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
優點： "Good crew"
缺點： "Poor meals in cardboard boxes"
優點： "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
優點： "Economy seats were comfy."
缺點： "Food was terrible! Literally inedible."
優點： "The entertainment is great and food is great. Some of the crew were grumpy but it is a lot of time for them."
優點： "It was a pleasant flight."
缺點： "I'm satisfied"
優點： "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
缺點： "got stuck in middle seat, def not comfortable; crew not very cheery"
優點： "Boarding was quick and the crew was very pleasant."
缺點： "I noticed duct tape repairs on the chair in front of me. Also the armrest between my partner and my chair was broken and wouldn't stay up. The food was average. I've noticed a huge decline in food quality from 4 years ago. Also the airline's choice to serve stinky fish on a plane was questionable."
優點： "The flight itself was fine. Point a to point b with no hiccups."
缺點： "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."
優點： "Dinner meal"
優點： "A cut above all others"
優點： "The entertainment had a great selection"
缺點： "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."
優點： "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
缺點： "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
優點： "Close to two hours delay leaving Australia"
缺點： "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
優點： "On time dep and arr."
缺點： "Nothing specific."
缺點： "Having to pay for food in American Airlines codeshare flight."
優點： "I cannot thank the Qantas staff enough for our recent, very smooth trip from Melbourne to Dubai. I was a little worried about the 14 hour trip since I am 7 months pregnant and wanted to be sure I had enough room to move about as needed. Both the desk and plane staff arranged for my husband and myself to have 4 seats to ourselves (luckily, it wasn't a full flight!) which allowed me to rest and put my feet up (literally!) through our long journey. They also checked on us frequently to make sure we were comfortable throughout. Thanks so much Qantas, we will definitely be traveling with you again with our little one in tow!"
優點： "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
缺點： "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
優點： "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
缺點： "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
缺點： "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."