On a321s the seat back of the person in front of us was giving us no room, there head was on our lap, seat should not go so far back also rows are too tight, JetBlue and southwest has more space on there planes
缺點： "The plane was shaky, and I was extremely nervous about why the plane was doing that. I’ve been on several American Airlines flights and never experienced this."
缺點： "I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small."
缺點： "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
缺點： "Flight was rerouted to another airport due to poor weather at Philly. 3 hours later we arrived at Philly, but I missed my connecting flight."
缺點： "food and more selection to eat and entertaiment."
優點： "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
缺點： "No wifi or entertainment was available. Food was mediocre."
優點： "Once we took off the flight was quick and smooth"
缺點： "Our flight was delayed from 11:55 am take off to a 1:30 pm take off."
優點： "Nothing. Door closed in my face departure board never showed it was boarding and I ran from my other delayed flight to try and catch the Wilmington flight"
缺點： "American needs to step up their device and the airlines should be punished for their lack of service If an airline vises a non weather delay there should be immediate compensation for passengers. No different than what retailers do to their suppliers when supplier is late delivering merchandis"
優點： "Absolutely NOTHING"
缺點： "I WANT MY MONEY BACK. We were stuck on a plane for 10 HOURS. No food available. Just sitting there. Communication from the crew SUCKED. Their staffing sucked. I WANT MY MONEY BACK"
缺點： "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."
優點： "Not enough leg room and children sat behind me kicking the seat the whole trip"
缺點： "More leg room"
優點： "The inflight entertainment and WiFi was great."
缺點： "The food could’ve been better"
優點： "Prompt on time service."
缺點： "Was missed due to delayed flight"
優點： "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
優點： "Crew was great."
缺點： "Older aircraft. No electrical outlets. Arm rests did not stay up. Entertainment only on AA app on personal device."
優點： "We are safe"
缺點： "Late. I am still on the plane. Did not seem to matter we were late."
優點： "Service was quick, comfort flight, excellent service. This was the best flight so far."
缺點： "To many kids crying, it was loud."
優點： "This plane had more legroom than our international flight which was strange but at least it was better."
缺點： "See prior response"
優點： "Just a normal flight in a cramped airplane"
缺點： "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
優點： "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
缺點： "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
優點： "In flight entertainment and service was fabulous."
缺點： "No complaints"
缺點： "We had a snow storm I arrived at the counter 75 minutes early. The staff were rude and unhelpful. By the time I got assistance it was 9:01and my flight would leave at 10:00. They would not check my bags. I had to be rescheduled for another flight tonight at 7:00. I hope it goes better. I still have received NO confirmation for my flight tonight."
優點： "I love your entertainment selection. also the comfort of seat and it's on time."
優點： "Boarded in a timely manner."
優點： "Left close to time and arrived early"
缺點： "Wifi was offered, but could not get it connected."
優點： "Crew overall was friendly. Flight took off a little early and arrived nearly an hour early."
缺點： "Entertainment system had to be rebooted for the entire plane, so no entertainment for the first hour or so. Even once working, the tactile screen did not work well and was frustrating to use. Food was OK, not great. Pasta was overcooked and dry. Fake cheddar cheese was not good."
優點： "excellent from ticketing to depaning"
缺點： "Limited recliner Small seats"
優點： "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
優點： "I liked the crew, they were nice and tried to help, food and refreshment was good."
缺點： "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."
缺點： "Paid for extra legroom, got a seat that didn't recline :("
缺點： "Everything was great."
缺點： "Self check-in staff at Seattle was not that helpful."
優點： "flight left and arrived on time. Service was efficient and friendly."
缺點： "This leg of my flight was closed out on me!"
優點： "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
缺點： "I honestly can't come up wirh something I didn't like ."
優點： "Very good , fare price and nice flight"
優點： "The staff tried to help as much as possible."
缺點： "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
優點： "On time"
缺點： "Cramped seats. Entertainment system outdated"
優點： "The crew very helpful and nice."
缺點： "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
優點： "The boarding agent in Jacksonville, FL was a spirited, beautiful woman. She had everyone in the terminal cheer all the soldiers on our flight. And was very helpful to me getting a seat closer to the door as I was having horrible spasms in my back. She is what AMERICAN Airlines should be to all customers. Gate B47 on 9/30."
優點： "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
No food but such a short flight so actually ok
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Everything was great"
缺點： "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."
優點： "Very pleasant crew and accommodating"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "The premium plus seats are quite nice! Excellent movie selection too."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Service, entertainment, drinks, everything! Very good!"
缺點： "Due to purchasing from Kayak, we could not change flight even thought flight UA34 was delayed due to mechanical. We had to call ANA, United and Airline.com but no one can change flights. We will not purchase tickets from Kayak. We called 11/5 to assign seat numbers. However, when we get to the airport, our seat was no assigned as we requested. They had to re-arrange to sit next to each other for two of us. Fight got delay does not mean they can re-assign our seats."
缺點： "Small seats but part of traveling.."
優點： "I liked finally getting where I was trying to go."
缺點： "I didn’t like everything. We were approximately 4 hours late. And the flight crew was not very warm and considerate of the fact we were so delayed."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Very nice flight. Comfortable as well. Courteous and attentive crew."
缺點： "The food was awful if you didn't like curry or cheese (my husband and son didn't eat and it was a 9 hour flight). The landing was aborted after the wheels were on the ground. We came down way too fast and hard, and had to take off again and ascend very quickly. Circled an additional 25 mins before landing again."
缺點： "The flight was delayed for 2 hours... One of my bags was on another plane had to find the bag at 1:00 am ... No Fun"
優點： "Seats comfortable. Easy boarding."
缺點： "United couldn’t seem to get gas in the airplane and we had delayed departure from DFW. Upon arrival to Chicago we taxied for 22 minutes to the gate causing rushed connection to Munich. Baggage did not arrive at Munich so now we have no luggage."
缺點： "Delayed missed connection, lost luggage!!!!"
優點： "Comfort was good"
缺點： "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
缺點： "Attendant was not friendly"
優點： "Comfortable seat, nice crew."
優點： "I enjoyed the amount of space I had. (I was in an exit row.)"
缺點： "The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Poor customer service from the begging to end on day of arrival Crew had poor attitude gave wrong information about bag prices. When asked they told me there was a misunderstanding. on our way to El Salvador. Due to weather we had to stop at guatemla a lot of people were ready to walk around since a 3 hour flight became a 6 just sitting around a attendant was very disrespectful towards an older lady told her to get out her way and moved her to the side. Me and another gentleman look at eachother and couldn't believe it"
優點： "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "On time and nice attendants"
缺點： "No snacks!"
缺點： "Being stuck in plane on tarmac was horrifying. Knowing I was going to miss my connection and that I couldn't do anything was awful. May never use United Airlines again."
優點： "No delays. No problems"
缺點： "There should be more free food."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Staff and easy boarding"
缺點： "Leg room not sufficient"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The crew was helpful! Boarding went well."
缺點： "The fact that my husband was seated 18 rows behind us."
優點： "Our flights were on time."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "3 hours delayed... for reasons unknown"
缺點： "We sat on the tarmack for three hours and when finally got to springfield, my luggage was not there."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"