優點： "The plane condition."
缺點： "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
優點： "I liked how generous they were with food and drinks"
缺點： "Free WiFi could have made the flight a lot better"
缺點： "Allow business passenger to use front bathroom."
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
缺點： "Too hot inside the aircraft"
優點： "The crew"
缺點： "Seat comfort"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Very friendly and helpful crew."
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "Good flight, very attentive crew."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
缺點： "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
優點： "Food and staff behaviour"
優點： "Wifi on Board"
缺點： "infotainment was down. Lost my luggage the flight was delayed"
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Got to Amsterdam on time and everything was great including the staff"
優點： "Flight was delayed for three hours and was a very stressful flight"
缺點： "Flight was not on time and got to destination very very late pier management of aircrafts"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
優點： "Captain was updating us with the delay status."
缺點： "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
優點： "...The transfer at JFK was terrible"
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"