Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey
We paid for bags. Called to check the bags were included and on a technicality alitila charged for bags again.
When we asked why, we were told this happens all the time.
It seems alitila relays on this to rip of foreigners. This is despicable. This happened twice from two different booking companies and only with Alitalia. I will follow this up next week.
delay without clear indication
Late! connections no good! no information about flight changes!
Operazioni di imbarco veloci ed ordinate
Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia.