Never book through chat deal
Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area.
缺點： "Cramped overhead luggage space. Delayed due to technical reasons. Previous flight was completely cancelled."
優點： "Seat was not comfortable"
優點： "The crew was professional and very engaging"
缺點： "The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but..."
優點： "Perfect was everything"
缺點： "Prices was high"
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
缺點： "The crew in Berlin gave me the last seat at the airplane which does not recline. I find this to be very unprofessional especially for some with Gold Status with Star Alliance. In addition, they assured me an aisle seat in the connecting flight, which was not the case, it was a middle seat. I felt cheated by the desk crew in Berlin."
優點： "Everything was great."
優點： "I liked food, drink, service and entertainment."
缺點： "I disliked seat, a bit."
缺點： "The grilled cheese sandwiches. They've been in the menu for a while but my family does not enjoy them at all. Tuna sandwich on another flight was much better. Also lack of entertainment. They allow you to access it, then they turn it off. Is such a tease. Plane left late and kept us in very hot cabin."
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
優點： "The food was nice. The onboard crew was kind."
缺點： "Our first flight was delayed (due to the air graft arriving late), causing us to miss this flight. The Turkish Airline staff informed us that we would have to wait 24 hours, purchase a hotel at our own expense, and acquire a Turkish visa, also at our own expense. When my husband asked to speak to a manager, it took 45 minutes before a staff member offered us another flight that arrived only a few hours later. All other staff members were on their personal cell phones and would not answer our questions. By the time our boarding passes we’re printed (an hour later)we had to run to our gate in order to make our flight. This left us no time to contact our driver who was picking us up and let him know when our next flight was arriving. We’re extremely disappointed in the customer service and appalled at the lack of professionalism."
優點： "Staff was very helpful and kind. Very delicious food."
優點： "Everything good"
缺點： "All good"
優點： "The flight to Munich was really good and comfortable. But the lay over was 15 hours and I not given anywhere to sleep or rest. I was told that I would be compt a room but never revived it. Sitting in an overcrowded Airport in Turkey was so uncomfortable and miserable. Boarding was very long lines and went through so many check points. But the staff was very friendly on board. Praise God I made it home safe."
缺點： "The lay over from Munich Germany to The US in the Turkey Airport was So Uncomfortable and Miserable. I was told that I would be given a room but never received it. The Airport was severely overcrowded all night and day. I was going to use Turkey monthly to go back to Germany but I probably won't now."
優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
優點： "The staff was friendly and an onboard meal was provided."
缺點： "We checked in online the day before with seats together and the morning getting our boarding pass they changed the plane and 1 of our seats was changed to across the plane. Luckily the lady was able to get a pair seats sitting us together."
優點： "The service was great, the flight was timely, attendants were friendly."
缺點： "The vegetarian option could have been better (it was noodles with red sauce)."
優點： "Length of flight was very tolerable"
缺點： "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
缺點： "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
優點： "Ground & air crew was very nice on all steps."
缺點： "The flight was delayed for 47 minutes and the boarding was a mess because they changed the plane at the last minute and everybody's seats were mixed. Then it was understood that there's over booking on the flight then they again lost time for searching for volunteers to drop their flight and take a further flight."
缺點： "Business class seat was flat but slanted."
優點： "The courtesy you gave all the passengers"
缺點： "The 14-hour trip that made it hard for comfort it wasn't your fault just a distance that I had to go"
優點： "Flight attendance service is great"
缺點： "Boarding process too complicated with several security check points make the travel more difficult"
缺點： "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
優點： "Crew was solicitous and cordial. Movie choice had too many that seemed like they would have guns. I did find a couple of films to my liking, however."
優點： "Stewards, air hostesses, food, entertainment & the toiletries kit"
缺點： "Seat size! Boarding queues"
優點： "Everyone was very welcoming and attentive to everything I needed during my flight."
優點： "Stuffs are really friendly and helpfully Good service and very good food"
缺點： "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."
缺點： "You broke my suitcase"
優點： "On Time, spacious, clean and well taken care of, very friendly and helpful crew. Entertainment is also excellent."
缺點： "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
優點： "Crew, plane, entertainment."
缺點： "That it took 4 day's to get my luggage. I deserve to be compensated."
優點： "This airline will never be my choice of airline if I ever felt the fly the country I will pick another airline for no matter what caused it would be just so I would never have to fly on this airline ever in my life or my family or friends or anybody else I don't ever ask me I am very disappointed at this airline and the people in the customer service I'll just airline is it a money hungry airline money comes first people come last"
優點： "Seats are spaced further apart than many other carriers"
缺點： "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
優點： "Inflight service"
缺點： "Boarding process was still chaos and unorganized, we left 20 minutes late"
優點： "The crew. The movies."
缺點： "The cramped seating. Unable to have any ventilation on window seat. Some food not good."
優點： "They offered refreshments and sandwiches for such a short flight"
缺點： "did not have the bridge, we had to use buses at Istanbul airport"
缺點： "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
優點： "Excellent food and services, both ground staff and cabin crew."
缺點： "Seat pitch is very short on the Airbus A330 for an average person’s height allowing for very limited body movability making it extremely uncomfortably especially on long flight durations."
優點： "Foods and the staffs attitude"
優點： "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
缺點： "Nothing. My favorite foreign airlines."