缺點： "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
缺點： "Many changes and mistakes"
優點： "Great and helpful crew. Good entertainment selection."
缺點： "On time gate opening when landing"
優點： "I particularly admire the free media entertainment options and quality of the meals served!"
缺點： "I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey."
優點： "Time management"
缺點： "More information about the terminals"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though."
缺點： "I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate."
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "The business seat was very uncomfortable"
缺點： "Seat was uncomfortable and fake leather. Staff were surly."
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "The crew was fabulous!"
缺點： "My bag is lost- still lost - third day in Bangkok!"
優點： "The TV has a great interface with a vast selection of movies, TV, and music. It'd be nice if the hour-long music stations had the songs listed."
缺點： "They could have served drinks a couple more times"
優點： "Flights to Manila and Denpasar were fine."
缺點： "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
優點： "Cheap biz flight from ruh to mnl, non stop service"
缺點： "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
優點： "Excellent service, very organized boarding to airplane, nice food"
缺點： "On my Departure to Manila it's was almost 6 hours dealy which I lose my transport booking and reaching the hotel by 9 pm."
優點： "Flight took off early landed early"
缺點： "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "The offer of assistance before I even asked for it; genuine concern"
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "take off and landing was smooth.I am particularly nervous about take-off and landing.Its my second time to fly with PAL.So I was surprised it was smooth.But after maybe 2 hours in the air,flying became shaky.I got worried.I got headache bcoz of nervousness."
優點： "the crew very accomodating.helpful,"
優點： "Once you got on the plane, the flight crew themselves were great."
缺點： "There was nothing about the airport and transfer experience to like. Going: The transfer from terminals was near impossible to figure out. There was no help and no signs to assist. Coming: They allowed us to transfer to the international terminal where we were made to wait 8 hours OUTSIDE the terminal area. There were few seats, it was cold and NO food venders. Will NEVER fly into Manilla again."
優點： "Arrived on time."
缺點： "Because of Long lines at Thai immigration, I made it the gate as my Group was boarding. I was afraid I was going to be late."
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "Everything was good."
缺點： "Some times allow more Kg of Baggage."
優點： "The cabin crew was very attentive. Anticipated the passengers needs. The food was delicious too."
缺點： "Everything. Truly a horrendous experience. Worst airline I've ever flown."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "Stinky guy sit beside me but overall good"
優點： "Smooth trip"
缺點： "Narrow seat and no leg room"
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
優點： "The flight crew definitely took good care of us"
缺點： "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"
優點： "Staff were nice and offering drinks/water even without me asking"
缺點： "Flight was a bit warm according to one of my seatmates"
優點： "They fed us like no other , and gave us tooth paste airlines cab learn from the"
優點： "Good service on the flight. Flights were on time."
缺點： "Manila airport is not well maintained - poor bathroom condition in the international terminal."
優點： "The overall price of the airline tickets."
缺點： "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點： "Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days"
缺點： "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
優點： "Ice cream"
缺點： "No monitor"