Flight took off late but ok flight
優點： "Everything that was offered snacks, pillow,"
缺點： "More water!"
缺點： "Everyone was accomadating"
缺點： "Taking care more about suitcases customers"
優點： "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
缺點： "The entertainment was poor, bad movies selection, small selection of movies, old movies."
優點： "Seat super comfortable wheelchair is perfect awesome"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "excellent service - good food"
缺點： "aircraft a bit outdated"
優點： "Flight staff/crew were the best. And them planes top notch condition and amenities."
缺點： "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
優點： "The amount of times i was fed"
缺點： "My seat. I wanted to upgrade and they said no, but it wasn't full"
缺點： "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
優點： "flight crew service and timeliness of the flight, email update on flight status"
缺點： "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
缺點： "Delayed flight departure and arrival"
優點： "I liked the seats and the comfort."
缺點： "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
優點： "The movie selections were pretty good and was enough entertainment for the long flight"
缺點： "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
缺點： "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
優點： "acomodations was awesome!!!"
缺點： "temperature was not consitent"
優點： "Quick service especially picking up the completed meals Very helpful with transit"
缺點： "All good"
優點： "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
優點： "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
優點： "Once we got underway, the trip was average."
缺點： "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
優點： "food selection & crew courtesy"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Polite flight attendants"
缺點： "6 hour delay, missed appointments"
優點： "In flight map display, food, power outlets, seat size/space, good movie choices"
優點： "Food not too bad, plenty of beverages."
缺點： "Nothing not to like."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
缺點： "Flight was delayed."
優點： "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
缺點： "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
優點： "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
缺點： "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
優點： "Clean rest rooms Friendly attendants comfortable leg room"
缺點： "Very limited entertainment options for such a long flight, IAD to Seoul"
優點： "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
缺點： "The Entertainment selection on a long flight is limited!"
優點： "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
優點： "The seats is clean . Crew ware nice to me."
優點： "Crew service and wine"
缺點： "flight delayed 2.5 hours"
優點： "Plane was on time and it was a large and full flight that got off the ground on time"
缺點： "Difficult to get hand luggage on board as people had so many carry on items and there was no boarding by seat number"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
缺點： "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
缺點： "They should show photos of menu like ANA or JAL"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "The attention I got in coach was as if I had flown first class. The ladies were always smiling and very prompt if I needed anything. They were friendly and it made the trip doable."
缺點： "Wish the bathroom was cleaned a little later in the flight. After many uses it was looking rough."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
缺點： "Cabin temperature was kept warm, making sleep difficult."
Delta had to reassign seats since they rebooked us from another flight. We did that over the phone but then they lost that by the time we got to the gate. Didn’t have us checked in by the time we got to the gate. Not sure how that happened. And by the time we got to the gate the flight was full, they gave away our seats, and almost didn’t get on.
The flight crew was friendly, and I was given an exit row window seat on a basic economy fare. Delta prioritizes SkyMiles cardholders, and that's much appreciated.
優點： "Entertainment on flight."
缺點： "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"
優點： "Comfortable seats Friendly staff Soft landing"
缺點： "Zero PPE or social distancing by crew"
缺點： "The flight was delayed because one or more of the crew were late. I would suggest that when you board a large flight, start from the rear of the plane, not the front. Having to go past everyone to get to your seat is time consuming and somewhat stressful. The food was super gross. The so called beef bulgogi was not appetizing at all. For breakfast, the food was disgusting."
優點： "The crew at Missoula airport was amazing, and most friendly"
優點： "Very professional crew. Nice equipment. Very pleased."
缺點： "Cool flight, delayed, seat was in very back of plane, and Kayak did not carry over my personal info such as Known Traveler Number, nor would it allow me to check online."
優點： "The access to the full library of entertainment & internet access included with the flight ."
缺點： "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
缺點： "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
缺點： "In flight movies would be nice . Tight seats for 6.3 huy"
優點： "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
缺點： "Space would have been really tight if not moved to bulkhead."
優點： "The crew was fantastic."
缺點： "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
優點： "Crew were very pleasant and seemed to enjoy working"
缺點： "Flight Delayed > Pilot on Connecting Flight"
優點： "Got me there Safely"
缺點： "Couldn’t understand announcements... at all! By flight attendant or pilot"
優點： "Terrific service."
缺點： "Everything was great."
優點： "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"
優點： "Great crew and plane arrived on time."
缺點： "No entertainment and no place to charge devices."
缺點： "knees were jammed into the seat in front of me."
優點： "The staff were spot on excellent"
優點： "This flight was spectacular! I loved how the flight attendants served with pleasure and delight! They are very polite and patient, especially with the children. I have never seen flight attendants work with so much compassion and joy!"
缺點： "This would have to be my best flight so far!"
缺點： "Flight was 30 minutes late because the gate was understaffed. During the flight, the crew told us they couldn’t serve us because of turbulence, but then served first class."
優點： "In-flight entertainment Nice crew"
缺點： "The Delta seat assignment and boarding process The flight was delayed"
優點： "It was short and fast."
優點： "Flight attendants were pleasant."
缺點： "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
優點： "Quick boarding"
缺點： "Had to sit directly next to the engine and it was very loud."
優點： "Understanding crew, and a helping attitude"
優點： "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
缺點： "Space. Economy on a long flight is not ideal"
優點： "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
缺點： "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
優點： "I like the fact that I was issued a credit for my flight. It was booked in error and had to be cancelled."
缺點： "I don't know how to use my credit."
缺點： "No power outlets, back of the plane is really loud, overhead bins suck"
優點： "Service and staff."
缺點： "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"
優點： "on time, clean, prompt. no problem."
優點： "2 hour delay.. had requested when I originally booked the flight an isle seat. I did not get it. The flight was long and uncomfortable."
優點： "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
缺點： "Chaos at gates. Changed gate 3 times. No real updates."
優點： "attendant frienliness, and communication."
缺點： "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
優點： "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
缺點： "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
優點： "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
缺點： "Tiny old plane, props blocked my window view, no entertainment system."
優點： "The moviea"
缺點： "The time of night"
缺點： "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
優點： "I like Delta empowering women."
優點： "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Overall service, food, entertainment was good. This was a Virgin Atlantic flight to New york with a connecting flight to LA."
缺點： "The time between the two connecting flights made it impossible to make the next flight. Between waiting for customs and my luggage by the time I made it to check my bag again it was time for the flight to leave. There just isn't enough time and it looked like everyone missed their connecting flights."
優點： "I upgraded for more legroom (still in coach), which also included earlier boarding. Unfortunately that does not guarantee odifect verhead storage will be available. The meal and "free" movies were a nice surprise. Maybe I overlooked mention that those were included in the upgrade, but I appreciated it. I do wish I had known meal was included otherwise I would not have eaten at the terminal. Ice cream was also a nice touch. Actually, the food is really good."
缺點： "Paid extra for legroom, which was sufficient. The seats however were still far too narrow. The passenger next to me were in a constant battle for the armrest. I didn't really feel comfortable in that respect."
優點： "I liked that I was able to get able to get an earlier flight!"
缺點： "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
缺點： "Why when i bought the ticket you didnt tell me CLEARLY that i cant change date of departure?? You sell cheap tickets with big handicap"
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Overbooked flight of airBaltic, tow hours of delay
Muy buen servicio al cliente
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
They canceled our flights but the flight went on anyway.
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
優點： "Confort and kindness"
缺點： "It was too cold"
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
優點： "Loved the smooth ride."
缺點： "Bathroom was pretty nasty"
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
缺點： "I congratulate the KLM crew!"
優點： "Comfortable seat, great crew."
缺點： "Flight delayed, no USB port and no entertainment"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
優點： "The flight crew was so friendly and the food was really good."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Turn the lights on early making it hard to sleep"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
優點： "Nice people and good service"
缺點： "Not much"
優點： "Light snack and complementary wine"
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
優點： "Friendly staff"
缺點： "Leg room"
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Good Experience"
缺點： "Nothing much"
缺點： "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
缺點： "Bit cramped for space"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
缺點： "They stole my money"
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "Got to Amsterdam on time and everything was great including the staff"
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
Our boarding passes didn’t come to our app. We had to check in at a kiosk and were given a pass to get through secure to our gate that did not have our TSA Precheck info , so we had to stand in line to get passes through TSA precheck security that still had no seat assignments although we had paid $32 extra per flight to select our seats. The agent at ticketing was sour almost to the point of being rude. Thankfully the agent at the gate was able to get us into seats. One we had selected on the web site and the adjacent seat so it worked out but not without a bunch of anxiety.
Left late but made up time in the air. New plane.
The food was cold mmm. It is better than not getting anything to eat. The flight crew was very pleasant and friendly. Always serving. I am a big Delta fan. This time American crew was granted at.
缺點： "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
優點： "leaving on time"
缺點： "provide a snack"
優點： "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
缺點： "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
缺點： "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
優點： "The crew was great, comfortable"
缺點： "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."
優點： "Our flight attendant was very polite and with a great attitude."
缺點： "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
優點： "Nothing. American is consistently terrible."
缺點： "Flight pushed back on time, but then we sat on the tarmac for well over an hour. I'm sure they did that to fudge their on-time record. Totally lame."
優點： "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
優點： "The seat and entertainment were good!"
缺點： "The female flight attendant in business had a serious attitude problem! She made us feel that she was doing us a favor! My wife never received her coffee or her silverware. I had to ask the male flight attendant who was very courteous."
優點： "Great crew! Comfortable seats!"
缺點： "Luggage lost never return"
缺點： "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
優點： "Great Airport and easy access to the gates and transportation."
缺點： "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
缺點： "Old airplane between MIA and SJU"
優點： "Leaving that airplane 8 hours after expected."
缺點： "The fact that I was delayed twice, given false information, had to wait to board because a flight attendant was late for her shift and then had to run from terminal to terminal to find my flight on my own because no representative could help me or show up."
優點： "Efficient flight with friendly staff."
優點： "Crew was good, seats comfortable"
缺點： "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
優點： "The crew was very nice and did a good job of keeping the passengers informed of delays"
缺點： "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."
缺點： "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
優點： "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
缺點： "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."
缺點： "No entertainment, nor food"
優點： "We had a newer plane. I LOVED that the seatbelts had a little more room, and also that each seat had it down screen. I really enjoyed the new pre-flight video; it was entertaining and I appreciated that it allowed the crew to get ready, rather than demonstrate a seatbelt for us."
缺點： "I am not sure how boarding groups work, but I will never understand why we don't board from the back of the plane to the front. People waiting and trying to load luggage or climb over others makes the pre-flight more stressful than it needs to be. (This is obviously not specific to you airline.)"
優點： "Just flying AA excellent flight"
缺點： "No wifi. Pay only"
優點： "I had the best flight attendant I have ever had. I neglected to get get his name, but he was a young Hispanic male and was just great."
缺點： "Again, service members were not allowed to or at least asked to preboard."
優點： "The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds."
缺點： "The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily."
優點： "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
缺點： "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
優點： "Arrived 40 minutes early"
優點： "The crew was friendly and competent."
缺點： "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
優點： "Food was decent"
缺點： "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
缺點： "delayed and missed connecting flight"
優點： "Great crew with an attention to details!"
缺點： "40 min late and a bumpy ride the whole time but good flight"
缺點： "Due to what had happened in Alicante and having to purchase a new ticket for Rosario IBERIA told us they could not issue a boarding pass due to the fact that the flight from Madrid to JFK was on American Airlines. Once we arrived in Madrid it was very nerve wrecking because we had to go to several places in and explain everything and we needed to do a lot of running in order to make it to our flight on time, all this with two small children and people that were so unwilling to help"
缺點： "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
優點： "Everything was on time and luggage arrived at my final destination"
缺點： "Free wifi would be amazing :)"
優點： "You are pushed into 4 square inches. But the boarding and checkin process was much much better then the ny experience."
缺點： "Food and comfort"
優點： "Left on time from LAX"
缺點： "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
優點： "Entertainment: individual tv screens, free current movies, flight tracking, music, etc."
缺點： "Not all food items were available when they got to us. The food was not that good. After landing we sat idle for about 15 minutes because another plane was at our gate..this resulted in us almost missing our connecting flight."
缺點： "Very old plane. Seats uncomfortable. Miserable. Would never fly them again. This was an American Airlines flight through British Airlines."
優點： "Flight atrived early and was very quick."
缺點： "3 dollars for the messenger wifi program when they activated it for like 20 mins max"
缺點： "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"
缺點： "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
優點： "Smooth boarding"
缺點： "No entertainment"
缺點： "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."