JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Same very helpful crews good job
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
缺點: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
缺點: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
優點: "Great seat, cabin crew was fine."
缺點: "Too much confusion trying to just find a shower in the lounge"
優點: "Crew was professional and friendly"
缺點: "Continuous improvement"
優點: "33" seats"
缺點: "nothing"
缺點: "No additional comment"
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "crew was professional, attentive and polite"
優點: "Privacy of window side seat"
優點: "JAL flights to LAX are always great. Good food too."
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點: "customer service spoke English"
缺點: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
優點: "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
優點: "They give a lot of food and the 12 hour flight was comfortable"
缺點: "Limited selection for entertainment"
優點: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點: "Hostesses were very nice. Lot's of room in aisles."
缺點: "Food was okay. Not a great choice of movies."
優點: "Very nice airplane with new technology"
缺點: "Nothing"
優點: "Can use wifi with free"
缺點: "Everything was great!"
優點: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點: "Great meal compared to other local airlines. Comfortable."
優點: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點: "Fast flight"
缺點: "No entertainment."
優點: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點: "I did not like that we could not book our seats until 72h before departure."
優點: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點: "only limited number of movie."
優點: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
缺點: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
優點: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
缺點: "Nothing."
缺點: "Flight delayed 1 hr."
優點: "service is great!"
缺點: "nothing"
優點: "leg space was better than with other companies"
優點: "JAL has customer service that no other airline comes close to."
缺點: "Nothing, JAL is perfect. I mean it"
優點: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點: "The food was no better than any other airplane food."
優點: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
缺點: "Food was extremely disappointing"
缺點: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
缺點: "Nothing!"
優點: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
缺點: "Nothing- I'd fly with them anytime."
優點: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Happy to see coffee was served and the air hostesses were v.attentive. Thanks.
優點: "Crew was terrific"
缺點: "Cabin was a little cool"
優點: "Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well."
缺點: "The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg."
優點: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點: "Very very delayed. Made traveling home difficult on me and my family."
缺點: "Sits not suitable for long distance travel"
優點: "Service and punctuality"
缺點: "On board entertainment"
缺點: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
缺點: "Nothing. It was what you expect. Comfortable transportation and no crashes."
優點: "Friendly crew"
缺點: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
缺點: "飛機上的食物太差了,份量又不足,全程都餓肚子,有選擇的話我肯定不乘搭聯合航空或是自備食物。"
優點: "Da food, seat"
缺點: "Da Music"
優點: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
缺點: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
優點: "Smooth landing."
缺點: "Nothing."
優點: "Nothing"
缺點: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
優點: "Comfortable, quick, and great service."
缺點: "No food."
優點: "Exceptional service by the flight attendants."
缺點: "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點: "Nothing special"
缺點: "Seats very dirty sticky Not clean at all"
優點: "Early arrival"
缺點: "Waiting for docking spot."
優點: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
優點: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
缺點: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
優點: "We made it home alive, so that's the main thing."
缺點: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
缺點: "Kansas City airport is in need of a complete remodel."
優點: "That transportation was available in Chicago."
缺點: "No problems."
缺點: "中文廣播人員結結巴巴都在亂翻譯,太不專業了 服務人員一直玩,講話好大聲,讓人不能休息,很不舒服 大家下飛機時,每間航班都會很有禮貌一直謝謝搭乘,UA871我沒感受到。"
優點: "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點: "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點: "The gate in Newark was a dump and the boarding process was chaotic"
優點: "on schedule even though ORD had some weather issues but yes good flight.."
優點: "Smooth flight and on time"
優點: "Flight was shorter than expected"
缺點: "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點: "The free internet and movies"
缺點: "The delayed flight"
優點: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點: "Boarding and crew were good"
缺點: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
缺點: "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點: "Very uncomfortable seats with no leg room."
優點: "easy boarding, helpful united employees"
優點: "First class it was owsome"
優點: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
缺點: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"
優點: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
缺點: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
優點: "Quick flight."
缺點: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
優點: "Cheaper"
缺點: "Long boarding and delayed flight, lots of walking"
缺點: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"