優點： "Nice, clean efficient. Comfort was good."
缺點： "The crew was great but pretty impersonal. Not a great selection of movies."
優點： "The food was amazing"
優點： "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
優點： "Onboarding on time and kind"
優點： "Comport seating"
缺點： "Food quality needs to be improve"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
優點： "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
缺點： "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
優點： "Flight, weather, crew interaction was all great."
缺點： "They dont give us socks for our feet or tooth brushes or mints or anything. One small bottle of water for a 15 hour flight doesnt cut it, sorry! This is one CHEAP AIRLINE!"
優點： "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
缺點： "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
優點： "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
缺點： "Landings were a little rough..."
優點： "Got exit row seat. No extra charge."
缺點： "Everything was great"
優點： "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
優點： "Tv movie"
優點： "Seats reasonably comfortable, service decent"
缺點： "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
優點： "Great flight crew, speedy and efficient departure procedure"
優點： "Food, service"
優點： "Everything except the food option"
缺點： "No vegetarian option for the meal"
優點： "Great staff"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Good food (for an airline) and decent red wine selection."
優點： "Flight that was not sold out!"
缺點： "Delayed takeoff again"
缺點： "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
缺點： "Food was just ok"
優點： "Timely and professional services,well polite and corteous staff"
優點： "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
缺點： "No legitimate complaints."
缺點： "too little leg room."
優點： "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
缺點： "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
優點： "Acceptable legroom. Appreciated the cups of water and juice served regularly. Very good breakfast."
缺點： "Hostesses could have redistributed passengers to empty seats so everyone could have been more comfortable, especially for an overnight flight."
優點： "Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of."
缺點： "More movies to choose from"
優點： "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
缺點： "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
優點： "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
缺點： "Refund policy"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Leg room was good"
缺點： "Too tight beside neighboring seats"
優點： "Service counter check in was very helpful"
優點： "Fairly smooth boarding, no problems with luggage."
缺點： "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
優點： "Stewerdesses were great"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "The ladies were very polite , smiling , and helpful."
缺點： "No complaints"
優點： "Well, since it's my first flight out of the USA and using economy class, the experience was great since I have no other flights to compare it too."
缺點： "For such a long flight... maybe more block buster movies to pass time, more music selections."
優點： "Good Customer Service"
優點： "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
優點： "Food was great"
缺點： "Headphone jack in seat didn't work correctly"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "I had a short connection and the staff were diligent in getting me to my connecting flight on time. I really appreciate them going out of their way !!"
優點： "See above"
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "The plane size & comfort was excellent. The staff were very friendly"
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
缺點： "Crew members in Amsterdam were very rude and disrespectful"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "The friendliness of the crew"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
優點： "Crew was good"
優點： "The crew!!"
缺點： "My suitcase didn't come with the airline."
缺點： "old screens and entertainment system leg room to small"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "The entertainment options were good."
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
優點： "Excellent very good"
缺點： "Everting so good ex"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
優點： "Good flights. Good prices."
優點： "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
優點： "Very friendly service!"
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
缺點： "Tiny old cramped plane."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "I really like the spaciousness, the plug ins and general service"
缺點： "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
優點： "great choice of entertainment content, friendly crew"
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
缺點： "They did not enforce masks. Person sitting next to me had mask off the entire time."
優點： "La puntualidad"
缺點： "La comida"
優點： "Short, sweet, uneventful"
優點： "Team worked well together."
缺點： "Could not figure out how to plug in ac for my device. An educational label would help."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "I watched a good movie."
缺點： "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
優點： "2+ hours on the tarmac. Crew was clueless. Did not take care of passengers and shut down air to “save fuel”. Another 20+ minutes on tarmac at destination. Delay cost me a bit of money. TSA removed bubble wrap from fragile items and did not replace- every souvenir I bought was smashed."
缺點： "Never fly United. Ever."
缺點： "Sits not suitable for long distance travel"
缺點： "Flight was canceled due to United's mismanagement of crews."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
優點： "It expect delays when flying w United"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "2 suitcases out of 6 came broken, the airline did not accept any claim because they say the type of damage is not covered!!!"
優點： "They gave us free tv since we had to wait so long and they made us wait for an hour on the tarmac."
缺點： "We had a connecting flight from San Francisco that we missed due to their delays. We still don't know why it was delayed. They didnt give a clear or concise reason for the delays. Our flight landed a few minutes before our connecting flight departed and instead of holding the plane like they have done in other reviews I've read they actually took off early. We were automatically given tickets to the next flight out to our final destination (which was 6 hours later.) This was sucky but we didn't have control over it so we dealt with it. However when we went to customer service to print our new tickets we were "greeted" with two apathetic employees. The first one we didn't actually get to interact with because after waiting in line for 10 minutes when it was finally our turn he held his hand up to stop us from walking up to the counter and just left. No explanation just headed out. So we headed over to the "premier" line for a procedure that should literally take 3 minutes to interact with the next employee who made it somehow our fault that we were mildly upset with the situation. My father always told me United "sucks" we gave them a chance but we should have heeded his fatherly advice. Oh and a bonus my traveling partner has a broken pelvis so sitting around for hours on end was just salt to the wound."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I think, on a five hour international flight that you should not have to pay for your entertainment. Really cheap. And if you have a couple of kids? Since the Go App works for free in the states, why can't they offer that."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "But they did do a "quick turnaround""
缺點： "flight was 2 + hours late."
優點： "The meal that was served was exceptionally good."
缺點： "Is it really that much more expansive to provide complementary movies - personally I never watch the movies but many passengers do - I did not notice anyone who purchased this service."
缺點： "Flight delayed by shear winds Tight connection made getting food not workable"
缺點： "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
缺點： "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
優點： "Leg room"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "TSA took forever, other than that. My flight boards at 0540 and I got there exactly at 0545. The plane already made its way to the runway and wouldn't wait an extra 10 mins for passengers to enter."
缺點： "Not a fan of their Direct TV alliance, since it means that other entertainment options aren't available, as United wants the $$ from spending $6 or $8."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "It hasn't left yet and I should be home by now."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "we left right on time. It was a smooth flight and a nice aircraft. did not use entertainment so no comment there but was a good experience overall."
優點： "Staff attentive, came through often, pleasant. Food was good, Free wine or beer with meal."
缺點： "Seats can be moved back too far, so person in rear has too little space."
缺點： "The seats were the worst ever. They would not recline and the un detachable pillow on the seats were even more uncomfortable."
缺點： "No movies to watch"
優點： "Flight crew was great. Easy, quick boarding."
缺點： "$25 for the first checked bag is a ripoff."
優點： "PROS: easy boarding, flights on-time or early, helpful staff, let us pre-board to wipe seats for our nut-allergic child, ERW airport less hectic than JFK and similar driving times to Manhattan."
缺點： "CONS: one of our screens didn't work, wish planes were nut-free and served more allergy friendly snacks,"
優點： "Good flight attendants."
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