缺點： "Better food choices for Business Class passengers"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "The crew was nice as always."
缺點： "The leg space was way too small compared to other airlines at the same rate."
優點： "Food was okay"
缺點： "Media system had to be fixed"
優點： "All are fine"
缺點： "Choice of food should be offered"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Food is catered for one group of people, should be more international."
優點： "Easy ride"
優點： "The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding."
缺點： "There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time."
缺點： "i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "Did not get the special meal (Oriental vegetarian )that I had ordered. Also on my return flight as well,even after reconfirming it two day before my return flight."
優點： "The flight attendants were attentive.. food was ok.."
缺點： "Lost my luggage"
優點： "It got me to my destination Flight attendants were pleasant"
缺點： "I would not fly China Southern again. Lost baggage - returned a day and half later. Seats were uncomfortable - felt like a pretzel for 15 hours. Crumbs were left on floor from previous flight. Cleaning was not thorough. Delayed flight - no explanation as to why, but plane apparently made up time in the air because arrival time was the same. Food was sub-par. Is rice mixed with noodles a thing?"
優點： "Smooth flight."
缺點： "Food wasn't very good."
缺點： "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
優點： "Nothing much"
缺點： "The domestic flight from Guangzhou to Yiwu was delayed by about 2 hours. No announcements. Also my bag was lost and still no sign after 24 hours."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "They left one of my bags in China. I need it"
缺點： "Only allow one piece luggage."
缺點： "I still don’t have my luggage and I’m coming home. Awful"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "The position of the name is different from the name in recceipt and email cause problem"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Everything was great overall."
缺點： "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."
優點： "i was very comfortable the entire journey of my travels"
優點： "Modern aircraft A330-300, courteous staff, low fare."
缺點： "The interiors look very dated and bare, even though you know that the aircraft is not that old. Chinese tend to travel in groups to Europe and my flight had a handful of those groups. They tend to be loud."
優點： "I liked the selection of movies, the staff was polite, and the flight was on time."
缺點： "The seating was cramped and the food was almost inedible."
缺點： "My luggage was missing in 3 days"
缺點： "Tv wasn't working"
優點： "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."
優點： "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."
優點： "The seats had plenty of room and the crew was very friendly."
缺點： "Good and entertainment."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "The service"
優點： "Didn't check me through for my second leg, and I had a very short layover in Guangzhou. Luckily they let me skip the very long line at the immigrations/transfer counter to get my boarding pass. Flight itself left early and was pleasant."
優點： "Food not good"
優點： "more room for leg compared with some of other airline"
優點： "1. The food was actually very tasty 2. The crew was nice for the most part 3. The price I paid was decent $496 for one way from Manila to SF"
缺點： "1. The seats were too close together and not comfortable. The arm rests were too short and my elbows kept pushing the overhead light on. 2. The audio jacks was broken so I had to jiggle the headphones in the socket to get the audio and even then it wasn't good so I just gave up on watching a movie 3. They don't allow use of cell phones even in airplane mode"
優點： "Great airline . Super nice staff they had English speaking flight attendants unlike other Chinese airlines I've dealt with. Excellent service!"
缺點： "Everything was great"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "The crew was great, and seat was comfy compare to other European airlines seats"
缺點： "Less salt in the food would’ve been better"
優點： "great price and overall service"
優點： "attentive and polite flight attendants"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
缺點： "Better movies , better vegan food"
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
缺點： "Short flight; so there was no real in-flight entertainment. That's really alright though."
缺點： "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
優點： "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
缺點： "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
優點： "food and service"
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
優點： "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
缺點： "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "the order of boarding the plane"
缺點： "food was dry"
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
優點： "Clean plane"
缺點： "Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished."
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
優點： "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點： "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
優點： "We left 13 mins late but landed 45 mins earlyearly"
缺點： "Nobody could rearrange any flights for me, zero help!"
優點： "Staff was friendly"
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "The food was good and staff was friendly"
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crew, comfort, food, entertainment."
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "all of the Xiamen staff were really great."
缺點： "Nothing that I disliked."
優點： "on time food"
缺點： "no movies"
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
優點： "GOOD Service, Great Priceing!!!"
缺點： "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
優點： "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
缺點： "3 hour delay, with no explanation given!"
優點： "Boarded early."
缺點： "Smaller plane so not much room to move around. No individual entertainment system."
缺點： "Xiamen air doesn't allow advance check-in and boarding passes. It makes it inconvenient in Korea coming back to Xiamen."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "Third world airline have absolutely nothing good to say about the flight.Dirty airplane horrible food,lazy crew and this was business class"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
缺點： "More entertainment choices in music. Easy access to wifi"
缺點： "The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too"
缺點： "Very limited English speaking programs/movies"
優點： "Airline staff at the airport were super nice and helpful"
缺點： "They airline can’t add your TSA pass to the boarding pass Food is definitely not as interesting compare to other flights even though mine was only rice and beef and nothing Asian."
優點： "On-time arrival"
缺點： "Everything else. Very uncomfortable seat. Terrible food and service."
優點： "Priority boarding for Elite Plus well organized Full reclining (flat) seats Maybe 10–25% of Business class seats taken. Quiet. Lots of room. Dedicatated, exclusive business class shuttle bus to terminal upon arrival. Friendly, polite cabin crew."
缺點： "English skills of crew limited. Got the job done."
優點： "The service was good, the food was fine. Someone told me the food was worst, but it was not that bad."
缺點： "The seat for economy was too small for an international flight. The smaller airplane I used for transfer was older but had a better seat. The entertainment selection was ok but many of them were Chinese based."
優點： "Giving an effort to get passengers on the next flight after the plane was delayed."
缺點： "Food, crew cannot speak English, not telling passengers what's going on."
優點： "It brought me to Shanghai safely."
缺點： "They kept moving my seat because families wanted to sit together!!! I ended up sitting on one of those rows where I do not get a personal monitor. And the flight was seven hours long!!! I hated it so much. If flight attendants can be more strict next time when it comes to these families who do not even wanna pay the extra charge to reserve seats, then that would be good."
優點： "Check in was ok at Delhi airport but the person on desk was new for his job as I could experienced."
缺點： "Wheel chair was requested at Shanghai Pudong Airport but it was not provided even after at gate .They sa8d its not available. i had to walk down. I had to remind them for Asian vegetarian meal. Zip lock tag strip was not placed on my suit case ."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "I made the round trip reservations 3 months prior to flight; was excited to stay in Shanghai for 24 hours. Was told that I would be able to leave the airport in Shanghai with a 144 hour entrance visa there. The airline made a reservation for a hotel, taxi both ways and I could visit the city while there."
缺點： "Unfortunately, US tariff plans were made public 3 days before my flight and as a result when I checked in at the CEAir in SFO prior to flight was told I could NOT leave airport in Shanghai for the 24+ hour layover and hotel, taxi and sightseeing were not possible. As a result my flight was cancelled and I had to make reservations for the following day with China Airlines for a direct flight to Taipei, with a 3.5 hr layover and 4.5 hour flight to my destination in Depassar, Bali. The 1 way ticket was more expensive that the entire round trip flight SFO to Shanghai to Bali. Not pleased with the last minute change due to US policy intentions. Not my fault!"
優點： "Flat Bed is so so OK."
缺點： "Not convenient for Couples Travelling. Seats are far apart in the middle. I could not even make conversation with my spouse. Ridiculous seating plan. In the future I would avoid this Airline. CHINA EASTERN web site is horrible."
優點： "good price. on time. reasonably comfortable economy seats."
缺點： "food could have been better. drinks especially. No diet drinks. I think they had one bottle of red wine for the whole cabin."
優點： "Everything was good"
優點： "Overall i got a good deal. MU572 from hawaii to shanghai. The plane was clean, seats were comfortable, the crew were helpful, it was a smooth flight."
缺點： "There was no online check in. In Hawaii airport our flight was 9:50am but the check in counters opened like past 7am and there were passengers already in line and there was no advise we can check in with delta airlines (since as per the airport staff they already merged) it was a long wait. Food wise, they served the pork/beef and rice but the meat was nontender/difficult to slice/bite."
優點： "The staff were helpful and the flight was flawless."
缺點： "Long lineup and online checking was pointless."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Food was good, bathrooms well kept, cabin was comfortable"
缺點： "Slight delay"
優點： "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
缺點： "Mediocre food. Inscrutable website."
缺點： "Boarding time delayed by an hour. Take-off delayed by an additional hour on top of that previous hour. Mediocre food. No usage of ANY electronic device - even in flight mode. Strange. PA announcements contradicted flight attendants messages. They didn't understand. Crew's English was pretty low, but they were nice. Airport in China (immigration) was uugh... I can't."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "Still don’t understand why this is the only airline in all my travels that would not let you use your phone in airplane mode. But iPads are ok? Strange music and a lot of turbulence over the 9 hour ocean flight. Pretty scary."
優點： "Easy to upgrade at a reasonable price. All staff friendly. Flights were on time and boarded orderly. Food served was in par w other airlines."
缺點： "Can not have use of mobile phone just laptop or tablet."
缺點： "We can’t use our phones for listening music By 14 hrs and I pay WiFi"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "The seats are nice, but I was given a broken seat."
缺點： "My armrest in the business class seat did not work. Not ideal for a 10+ hour flight! Really disappointed."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Tons of food! I've never been full off airplane food, haha"
缺點： "lack of leg room but I'm too poor for 1st class"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Not much.."
缺點： "The food, poor selection of movies!"
缺點： "late departure meant missing our connecting flight in Shanghai"
缺點： "Was delayed"
優點： "Not much."
缺點： "They walk around and make sure you aren't using your phone, and aren't wearing headphones. Extremely inconvenient and annoying in 2017. Will not fly with them again until they get out of 2002."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Stewardesses and stewards very professional!! Excellent."
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints."
缺點： "Vegetarian meal could have been a little better"
缺點： "Company website does not work and cannont do check in ahead of time."
優點： "Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great."
缺點： "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."
優點： "Take off was reasonably on time."
缺點： "The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
缺點： "Plane is too small and bathrooms small chaotic bording"
缺點： "connection via schanghai was terribly slow due to extra passport controll"
優點： "Very quiet red-eye flight, slept the entire way."
缺點： "Ground crew not employed by China Eastern, failed to give boarding passes for connection to JFK, when I asked about it I was told you can get it in Shanghai!?!?"
優點： "Business class. Great seats with good recline, nice and roomy. Ate one meal, which was fine, passed on the second. Flight staff was friendly and attentive."
缺點： "Luggage not was not transferrable to next leg, final leg was Thailand the next day, 16 hour layover. Needed to pick-up luggage, store, then check them the next day. Would be great if luggage would connect the next day, as other airlines do,"
優點： "I liked the plane comfort and food and the fact that they serve some thng evry few hours. Theyre diligent about coming around with water to keep you hydrated. In flight entertainment is pretty good too."
缺點： "They changed our connecting flight several times causing us to miss our connecting flight. I tried to resolved this over the phone but they keep reassuring me that the connection would be fine. Of course we missed our flight and the next one wasnt for 24hrs. They put us in a hotel that barely had heat after hours of waiting for answer on what the next step was. They constantly move flights so theres no assurance you would ever catch your connecting flight. If you're booking with them make sure you have at least 4 hrs to layover to avoid these issues."
優點： "The flight was cheap."
缺點： "That you couldn't use your phone even on airplane mode."
缺點： "Kayak website cheated me ! I did search for 10jan , but in the bottom of results they brought me flights for 13 jan also . I've booked one , and finally that ticket i lost .. Thank you kayak - no more business with you !"
優點： "The crew was friendly"
缺點： "The food was horrible, the flight was also delayed And the entertainment was very poor. I will never use this company again"
缺點： "The pilot in fact didn’t communicate with us at all on any of my China Eastern Airlines flights. The seats were pretty cramped. I’m not a vegetarian, but no vegetarian options for food on any of my flights. The boarding process outside the US is also a cluster, and delayed as you’re crammed into a room waiting for a bus to take you to the plane. And if you are going out of Phuket Airport, prepare to not be able to check into until 2 hours before your flight, so you’ll be fighting for seats, outlets and space with thousands of other people. We had to spend 8 hours doing this before a 3 am flight."
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點： "No leg room at all. Seat was jabbing into my legs the whole time. No entertainment, no food."
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
缺點： "Its been a week and still no refund I bought a ticket that needed a visa for a 2 hour layover. china eastern is puckered butt hole filled with fried pork"
優點： "NOt much"
缺點： "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
優點： "The food was good. A lot better than what I've received from American airlines."
缺點： "The seats were small. No entertainment."
優點： "Pretty hostesses. Good food."
缺點： "Food service was rushed and disorganized. Hostesses seemed tired, perhaps overworked. Dropped several dishes on passengers. Little choice of entertainment"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "Plane was comfy and service was great"
缺點： "Took an hour to receive our boarding pass when there was no line and they failed to effectively communicate what was taking so long. Also the plane ride was very boring because they don't allow items on airplane mode never take a long flight with China Eastern"
缺點： "Lack of professional knowledge about connecting. Flight, poor ability to provide solution for passengers with ID problem."
優點： "The courtesy of the cabin crew"
缺點： "The waiting delay at incheon"
優點： "The food and nice service"
缺點： "The flight delay out of Shanghai"
優點： "All around good"
缺點： "Worst food I've ever had."
缺點： "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
優點： "Young and energetic crew, very polite and direct at the same time"
缺點： "Crowded, food, bathrooms"
優點： "The price was the best. Keep up the good work on that dimension."
優點： "i got a cheap flight"
缺點： "everything else"
優點： "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
缺點： "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
優點： "The check in crew were kind and let us borrow a phone to make sure that our flight was rescheduled the way it was supposed to through a third party company."
缺點： "The whole process of making the line to check in was confusing and there were no signs. There were three lines that merged into one and it was chaotic to say the least. There were also similar flights one hour after the designated flight so we were even more confused as to which line to make! The gentleman that was "trying" to get everyone organized was very bad at it. He would hold up the wrong signs which lead me to another line and I got upset and approached him. He didn't want any confrontation so he put me in the front of the line which was okay but then there were also 30 other people that followed him as well and they got upset that I was the only one to be advanced (i was waiting for over an hour to check in at this point). There was no organization when boarding either. No one was advised to board so people started asking ten minutes after the designated time and were told to go downstairs. Wow."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
缺點： "CE flight from Phuket to Shanghai was delayed by two hours. Due to that delay we missed the China Eastern Flt to ORD. IT Became very confusing CE then got us vouchers for UAL. UAL counter Staff then said that CE did not follow correct procedures for completing vouchers and could not issue a boarding pass to us us yet. UAL had been attempting to contact CE but not responding. Ultimately we were able to board the UAL flight. Nice surprise was that UAL upgrades to Econ plus - where we had more legroom and could sleep!! Thanks UAL!"
優點： "Good overall experience flying out of Hongqiao airport in Shanghai. If you are Sky team elite, use the Sky Priorty line at China Eastern counter, fast service. Also Sky Priority line at the boarding gate...all staff were very friendly and courteous, much better than expected for China."
缺點： "The food served in coach class was putrid, just don't eat it.no entertainment system(best bring your own device) in the Airbus A330 on the route Shanghai to Seoul, but it's such a short flight, no issue. The coach seat had ample legroom but seat bottom cushion was worn out, might as well been a park bench. For the price, not a bad option in short haul routes. The website is in Chinese only, so.that.means you need to.ask someone for help to check in online.."
缺點： "Flight was about two hours late boarding but other than the status board showing Delayed, there was no information about the delay or when the aircraft would be there."
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "Nothing horrible happened."
缺點： "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
優點： "Crew was pleasant."
缺點： "Boarding process is a free-for-all for line up and delays at the terminal for late boarding were never explained."
優點： "Business class has a great service with very tasty food. I have rated just okay for boarding as 1 hour 15 minute delay but 1st time in 3 trips."
優點： "As exspceted, the flight was delayed. I have traveled within China for many years and it's pretty consistent that the flights are delayed..."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "Kind crew"
缺點： "Awful food, no entertainment at all"
優點： "Very little."
缺點： "The booking counter in KBV couldn't check me in for my connecting flight in Shanghai. This required me to wait in a number of lines in Shanghai, get a temporary visa, pick up my luggage, check in again and repeat immigration and security-early in the morning with a flight to catch. Also, I tried to speed thing up by attempting to use the Priority check-in, thinking that my hurried situation would be enough to convince the counterperson to help me. NOPE. Even though there was zero line, he refused to help and treated my like a peasant. I've never been treated that way at an airport before. Extremely rude and frustrating for us. Oh, and then on the flight back to Tokyo, there was a fight between two men in the aisle. I'm not kidding. I will never fly this airline again. It was cheap. And I should have known better."
缺點： "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
優點： "Flight was quick and arrived early."
缺點： "Seats were not very comfortable and did not recline much. The flight attendants were not friendly, did not smile much except at boarding and departing."
豁免更改費用。 搜尋到 哈爾濱的彈性機票