No delays, the wifi on flight didn't work and friendlier staff would be a good start.
Air conditioning was broken on both flights
There was no entertainment. Lost my checked that went from Las Vegas to Los Angeles instead of Syracuse.
This is not customer service. Let’s not pretend. Flying American is transactional at best. I pay for transportation, the airline provides transportation (unbound by comfort and convenience)… the end. No one is there to impress or innovate, they simply just exist as part of the transportation process. Avoid if you have other options.
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
優點： "The crew was amazing and we arrived early! It was the perfect flight!"
優點： "The flight back to Columbus made up for the flight from CLT to SJC."
缺點： "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
缺點： "plane stated wifi available but did not work. plane was outdated also no power at seats available"
缺點： "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
優點： "Crew was very nice."
優點： "The seat although with limited leg room, was comfortable."
缺點： "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
優點： "Crew, seats, and smoothness of ride."
缺點： "You have to pay for seats to sit with your travel partner."
優點： "Nice company on plane. Most crew members were nice. Very good with disabled mom."
缺點： "Too small of a plane for that long a flight. Cabin was too damn hot."
缺點： "Avoid a 3 hour delay."
缺點： "The seatback entertainment system didn't have the option for movies or TV. The system was working. I could check flight status and do other things with it, but the entertainment option wasn't there. It was available on all the seats around me, which made for a very long, dull flight."
缺點： "ages they don’t came"
優點： "Accommodation to any concerns"
優點： "Comfy seats with ample room."
缺點： "6 hour flight with only one cookie and two drink snack offer."
缺點： "Gate changed 4 times. Boarded 2 hours late and sat on.plane for maintenance. Not cool."
優點： "Customers service. The crew was awesome. They're good to me when I was sick."
缺點： "Took over an hour to get baggage."
缺點： "Smelling booze on obviously wasted passenger who invaded my personal space multiple times."
優點： "Wasn't full, plenty of room. Free booze offered!"
缺點： "Delayed, crew didn't help couple to calm their children and restore morale"
缺點： "Very small plane, economy seats only."
優點： "Even with the weather the flight made it out of Dallas and on to Philadelphia. I am guessing they had to switch crews but not much of a hiccup."
優點： "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."
優點： "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
缺點： "The usual. More legroom would be good. That's about it."
缺點： "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."
缺點： "Staff seemed tired with some minor conflicts between them at Toronto gate"
缺點： "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
優點： "The entertainment"
缺點： "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
優點： "Nothing, even boarded front to back how idiotic have thet ever heard of back to front so you aren't waiting on everyone"
缺點： "Entertainment awful thought I was back in the 90's only overhead movies. Couldn't INDEPENDENTLY choose movies on a transatlantic flight are you kidding me. Sat behind huge guy who reclined his seat all the way back. When meal was served the my lap tray was hitting my knees and couldn't fit a can on tray without hitting his seat when I mentioned to flight attendants they did absolutely nothing"
缺點： "Terribly uncomfortable seats"
優點： "I liked that the boarding was efficient."
缺點： "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
優點： "Have a great trip without any problems."
優點： "Actually coming home was great. Thank you"
缺點： "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
優點： "The stewardess was nice enough to give me water with my gingerale"
缺點： "We didn't take off until 3 hours after scheduled, and we're forced to watch ads on the overhead monitors for most of the flight. I was not impressed. Poor communication from the pilot."
優點： "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
缺點： "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
優點： "Flight crew was polite and professional."
缺點： "I would not have booked this flight had I known there was no seatback video entertainment system on this aircraft. It made for a very long and boring flight."
優點： "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
優點： "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
缺點： "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
缺點： "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
優點： "Nice aircraft, clean, comfortable, friendly staff"
優點： "The air hostess gave me extra pretzels"
優點： "me and my wife, enjoyed the flight. flight crew served very very well."
缺點： "no complaint so far."
I’m glad this flight had a snack service as this flight generally only has non-alcoholic beverage service. The Canadair regional 200 jet is one of the worst aircraft experiences you can ride, but it’s better than flying the Dash 8.
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Seat was nice"
缺點： "Was not asked for my ID on check in, Cold on plane, was not offered snacks, steward was chomping on his gum annoying...no in flight food offered, speaker system was loud and hard to hear"
優點： "Crew was accommodating"
缺點： "They has us deplane twice. Flight was delayed 2 hours. Need to upgrade plane equipment"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Non stop flight"
缺點： "Every flight was delayed or ran late on this trip. Going to and headed home."
優點： "Customer service in Business Class."
缺點： "No communication with airlines as far as flight information. The airlines sent me gate change which was incorrect and almost missed my flight"
優點： "Da food, seat"
缺點： "Da Music"
優點： "Courteous attendants"
缺點： "My seat smelled like urine."
優點： "We were 2 min late for check in and the agent got our bags and got them on the plane"
優點： "Tailwinds made the trip arrive earlier than expected even with a slight delay boarding due to the jet not arriving exactly on time. The ERJ's are really nice with the updated seats and tray table in the armrest. It was only an hour and a half flight, so no real way to rate food or entertainment."
優點： "There was no lunch just snacks"
優點： "Comfortable, pleasant Attendants and friendly Pilots"
優點： "Gate agent was sincere and professional."
缺點： "Aircraft cabin temperature far to warm and uncomfortable."
優點： "Uneventful, as expected"
缺點： "The stewardess was Young and NOT the epitome of the Friendly skies. She lived upto a my expectatuons of a stereotypical Millenial! She served us, but not well. Not what I have come to expect from the Friendly skies. All others have been gooD or better."
優點： "Friendly crew"
缺點： "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."
優點： "FAST TURNAROUND OF LATE ARRIVING INBOUND FLIGHT"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The air did not work on this plane and it was hot and uncomfortable! Usually once you take off the plane cools down. We sat on runway for 15 minutes due to weather(which the airline cannot control). However once we took off the air still did not work and the plane was uncomfortably warm with little air movement."
優點： "Friendly staff"
缺點： "I wasn't allowed to have carry on luggage"
優點： "Chicken wrap was very tasty. Very attentive flight crew."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Our flight was cancelled just as we were leaving for the airport. We had to rebook on another flight which then was delayed 4 hours. Since this was a much longer than we were planning on being at the airport, we had to eat at the airport while waiting for our flights. It was expensive and not good. Then our connection was literally 20 minutes. Very tight."
缺點： "Wi-Fi charge sucks and leg room"
優點： "Short flight"
缺點： "Chilly in the cabin"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Not a thing."
缺點： "Ended up missing our connector flight into Boise. They gave us a food voucher and a hotel room. Very pissed off! Made me miss a full day of work on Monday the 23rd."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "Couldn't cancel or change flight. Website makes it difficult."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Flight attendants sence of humor when we finally landed at the right airport."
缺點： "Landing at the wrong airport."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Nice people."
缺點： "No entertainment. The snacks tasted old and I wasn't even sure what some of the things in the mix were. The flight seemed really long."
缺點： "It was the most uncomfortable seats and the plane was delayed. My luggage was also damaged."
缺點： "I am Asian who was not allowed using restroom located in the front of airplane close to the 1st class cabin, but people sit next to me can. I feel insulted."
優點： "Nice flight, not packed"
缺點： "The delay at the end of a long day kicked our butts. United's communication via boarding agents, the United App, etc was terribly delayed and unacceptable. Not having pilots in place to fly the plane was unacceptable. We will find an alternate airline in the future if possible."
優點： "Crew was nice and overall flight was good"
缺點： "Flight was delayed by about the same length of time the flight itself took"