優點： "Very great!"
缺點： "Very great time!"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "Wide variety of entertainment choices made time go much faster."
缺點： "It would be better if it was on time"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Could have a better"
缺點： "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
優點： "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
缺點： "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
缺點： "Frigid cold"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Excellent condition of Aircraft"
優點： "Everything is good & went fine!"
優點： "same as above"
缺點： "same as above"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "Your system Kayak in general"
缺點： "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fly China airlines you won't be sorry"
缺點： "They damaged my luggage"
缺點： "Older entertainment system and still decent"
缺點： "I dont eat pork and both meals have pork in it."
缺點： "Curry chicken noodles"
缺點： "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
優點： "Professional staff"
優點： "Very accommodating."
優點： "Love of the leg space on the 777."
缺點： "Just the trip length, hehe."
優點： "Very disappointing because we didn't get our luggage up to now"
優點： "Good connection time"
優點： "Airport lounge"
缺點： "delay of about 1 hour, we almost missed our international flight from beigin"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Excellent service from the ground staff"
缺點： "Better food served in the lounge"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
缺點： "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "There was nothing to complaint about. Thanks for the great sevices!"
缺點： "Nothing yet."
優點： "Recliner seats were spacious and comfortable. Flight was on time. The meal was good also."
缺點： "Very long walk from check in to gate - (C 1). No jetway at pvg, but did have a business class bus"
缺點： "Very limited English speaking programs/movies"
優點： "There is absolutely nothing I can say that I liked about China Eastern flight. See comments below."
缺點： "Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight."
優點： "The seats recline quite far- making it more comfortable, good up to date entertainment."
缺點： "The staff was rude, the food was horrible, they lost our laugagge-ruining our vacation, poor costumer service."
優點： "Flew business class on their 777's to and from LAX/Shanghai. Unbeatable service at LAX where the gate agent escorted us through security onto the plane and on the ground in Shanghai and Beijing where ground personnel were on hand to help you make your connections. Great service in both economy and business class. (Domestic economy-full hot meal service with choice of entree!!) China Eastern will be my choice for travel to China."
優點： "Flight attendants."
缺點： "Late departure and very late arrival in Beijing. Damaged checked-in luggage."
優點： "Very comfortable flight. Crew was more engaged."
優點： "On time departure and early arrival"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Crew was very nice and helpful. All announcements were made in both Mandarin and English, which I appreciated a lot. Wifi was relatively good at the Kunming airport."
缺點： "There was an interim stop in Kunming that I did not see anywhere on the schedule. We went through immigration there, which was confusing to both me and the immigration officials. It was difficult to figure out how to get to the connecting flight."
優點： "As always, I was impressed by the high level of professionalism."
缺點： "The seats were terribly uncomfortable and once reclined did not un-recline by themselves. There were no basinettes for the baby. And there was no power supply, USB or wifi for working."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Crew is exceptionally nice and friendly!"
缺點： "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "The flight was on time. The boarding process is quite efficient."
缺點： "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
缺點： "They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?"
缺點： "Food, dirty bathroom, smells badly and more"
優點： "Definitely one of the best airline travel experiences of my life."
缺點： "The food has room for improvement but was decent."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
缺點： "Seats are very narrow space in this plane"
優點： "The food"
缺點： "It was very unorganized & when asking for information the staff members of China eastern were unhelpful & unreliable & Very UNORGANIZED!"
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "They never tried to solve problem for the customer but threaten me if I did not have the problem fixed they have the right to refuse me."
缺點： "Not that it was China Eastern's fault, but my travel agency illegally cancelled my reservation without my consent. I had to buy another ticket last minute. The flight itself, however, was comfortable."
優點： "You have to recline the seat manually because just pushing the button does not work. Food portions are very small and they only fed us twice. Soda beverages are very stalled and can or bottle not available. I asked for some food in-between two two meals and only peanuts are available."
優點： "The Airbus plane & the crew"
優點： "On time, comfortable. Great flying experience."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Crew were very friendly and efficient. Flight was quick."
缺點： "Delayed on the ground at Shanghai airport. Only got 1 small packet of peanuts to eat so I was really hungry. So maybe give a roll or something a bit more substantial."
優點： "Plane was clean and fresh, crew was professional and courteous."
缺點： "First flight of the day, yet 3 hours late. Zero communication on status, reason, etc. We all just hung in limbo for hours wondering what was happening."
優點： "Service was good."
缺點： "Was an hour late without much explanation."
優點： "long delay."
缺點： "long delay and bad customer service."
優點： "cheap price, unforgettable vacation"
缺點： "I cannot complain, but wish I reserved the window seats on thelong flight back. (my fault though)."
優點： "Efficient processes and friendly crew once aboard,"
缺點： "Long delay in departure, no entertainment, "simple" business class with just bigger seats, limited food and drink; took forever for baggage to appear, boarding and deplaning by stairs not gate."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Got me from Kunming to Beijing."
缺點： "Crowded, late, no bus waiting on arrival in Beijing."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "I always prefer asian airlines"
缺點： "Lounge in Lhasa"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The seating wasnt very comfortable"
缺點： "The food wasn’t that great and the seating was old."
優點： "Movie selection"
缺點： "Not having carts crashed into your knees"
缺點： "I'm very gtateful"
優點： "The check in & boarding was so fast and convenient The stars aliens program works perfectly with the business lounge , luggage extended limit"
缺點： "Narrow seats"
優點： "The staff very courteous and professional. Good airplane."
缺點： "No complaint."
優點： "Staff pleasant."
缺點： "Uncomfortable seats. No leg room."
缺點： "A lot of turbulence the last half. I got sick and I have been flying for 20 years through Europe and Asia. It never happened before. A rough landing."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Friendly staff, great price"
缺點： "No Wi-Fi on plane"
優點： "The whole experience was unsatisfactory"
缺點： "They were changing my seat around. They lost my luggage. Still not found yet and has all the Christmas gifts I was bringing to my girl friend and her family. My clothes and medicines as well."
優點： "The staff was very pleasant."
缺點： "Archaic rules regarding cell phones and tablets. Inhibited my ability to work and read. Will avoid Air China at all costs in the future."
優點： "Everything but entertaiment on board. Very vas audio."
缺點： "SOMEONE AT THE DEPARTURE DESK RETAINED ILEGALY OUR PASSPORTS."
優點： "It was very cost effective. A great price for the trip."
缺點： "Boarding Procedure was a bit of a mess; Lounge in newark is kinda mediocre."
優點： "Overall ok. Plane was an older model."
缺點： "No wifi for long trips. Very important to me."
缺點： "I didn't like us taking the bus onto the plane from the tarmac. Luckily it wasn't raining or 10 degrees Fahrenheit like my last experience with air china in Beijing"
優點： "I liked be provided with a blanket, pillow and entertainment system."
缺點： "Wverything else"
缺點： "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
缺點： "Delayed twice - on my way to an my overnight layover to see a friend in Beijing and then on my way to Tokyo."
優點： "Airline staff"
缺點： "Delayed flights (2 legs, 4 hours) and mishandled luggage"
缺點： "Cabin was really dirty, carpet coming apart and stain on the seats"
缺點： "Long delays zero communication to passengers."
缺點： "Need more vegetarian dishes available"
優點： "Mr. Zhang helped me a lot. Thanks!"
缺點： "Delayed for 2.5 hours."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "Entertainment outdated"
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
缺點： "Small B737 air-craft Delays, delays, delays Cabin Temperature"
缺點： "AirChina did not offer us a plane for almost 3 days, so we stayed in a hotel in Beijing with minimal staff help for the entire period."
優點： "At least they told us before I left for the airport"
缺點： "Had to take the train."
缺點： "To other folks with asthmatic kids, a little word of caution re the air inside (repeat, inside) the BCIA terminal that Air China uses for its Beijing layovers. We could taste the outside air pollution's volatile solvents within the terminal, pretty bad near the gate. Our kid was using the Ventolin rescue inhaler every 10 min on the way over. That was an evening. On the way back we had taken the precaution of instituting a short-term oral prednisone course before (half to one mg/kg/day for two-three days beforehand, max fifty mg a day) and things went fine. The air seemed a lot better anyway, and it was early morning, fso probably more that than our precautions. Net, net, given the always present risks of very serious air pollution in Beijing, I'd suggest visitors with asthma take appropriate medical precautions before and during layovers there."
缺點： "My girlfriend's name was messed up on the boarding pass. This caused us so many troubles with the security. On the confirmation email, the name was correct, but when we arrived at the airport, the name printed on the boarding pass was not like the confirmation email we got. We tried to call back to price line, no answer, bs automatic machine. Not fun at all"
缺點： "There is an one hour delay for both of my round trips with Air China. And the entertainment was very out of date! No bottled water was offered and I had to ask for cups of water again and again."
優點： "Boarding was rather late but pretty prompt. However, we waited on the plane for about an hour before taking off. Also waited for 40 minutes to pick up the luggage."
優點： "Fast, on time, personal entertainment,"
缺點： "seat not comfortable"