Delay departure n miss connection flight
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
缺點： "Food and entertainment"
優點： "Crew was grest and helpful"
缺點： "Seats on 777 are not padded very well for a 14 hour flight"
優點： "Plane loaded quickly and departed on time. Beautiful clear day for flying."
缺點： "Narrow seats on a small plane."
優點： "The service was consistent and crew were all very respectful and did their best."
缺點： "The seats were extremely narrow, hard and uncomfortable...."
優點： "Nice cabin crews"
缺點： "Should serve more water because it's a long flight"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
優點： "great service. my kids loved the special treatment!"
優點： "Stewardess service was good. Food was ok . Seats on the economy was good too plus the movie"
缺點： "Everything was good"
優點： "Your flight always delay. Suck!!"
優點： "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
缺點： "Their food"
缺點： "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
優點： "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
缺點： "It was as good as it gets in Coach!"
優點： "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
缺點： "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
缺點： "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
優點： "쾌적하고 승무원 서비스는 좋음"
缺點： "식사가 맛과질이 떨어진다 정성이없이.."
缺點： "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
優點： "Korea Airlines is the best!"
優點： "Nothing at all"
缺點： "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
優點： "The in-flight experience is just fine."
缺點： "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
優點： "Polite, attentive crew"
缺點： "Lie flat seats on the 777 did not go completely flat."
缺點： "Bad weather, flight crew had time to serve us quickly then had to sit for a big portion of the flight."
優點： "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Polite flight attendants"
缺點： "6 hour delay, missed appointments"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
缺點： "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
優點： "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點： "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
優點： "The selection of fellow PAX, the cabin staff"
缺點： "Concorde was better"
優點： "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "Great value plus layover hotel bonus"
缺點： "It was all good"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Leg room was good"
缺點： "Too tight beside neighboring seats"
優點： "Service counter check in was very helpful"
優點： "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點： "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."
優點： "From baggage check to arrival everything went smoothly."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "Again, my special meal request wasn't found and I ended up eating nothing"
優點： "It was ok."
缺點： "Not enough entertainment for a 10hr flight."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Crew was really kind and food was delicious !!"
缺點： "We were so satisfied with services"
優點： "Food, staff, comfort, boarding, amenities + minimal turbulence!"
缺點： "Baggage handling (rough), de-planing."
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Crew had been helpful all the time
plane air was too hot with mask on hard to breath with mask!!!
There were about 20 people on the flight. It was like getting business-class service from the crew.
缺點： "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
優點： "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
優點： "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "Great service for economy. Very attentive flight attendants."
優點： "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
缺點： "Nothing. The experience for international economy was perfect."
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "Crew was very pleasant"
缺點： "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Really nice crew, the flight was great."
缺點： "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "Nicest crew I have ever seen!"
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "Able to accommodate many dietary requirements and friendly crew"
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "The courtesy and professionalism is a 10."
缺點： "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "Curteous and pleasant."
缺點： "All packed the plane. Tight."
優點： "Nicest flight attendants, good food. Best international flight I've had."
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
缺點： "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點： "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
缺點： "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
優點： "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
缺點： "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
優點： "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
缺點： "I couldn't check in online without a JAL account."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
缺點： "11 hr flight"
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
No in flight entertainment at all. The snacks were just okay . Flight attendants were excellent
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
The chicken curry in economy was ok. The rest of the experience was and continues to be a true nightmare. I was scheduled to take flight DL73 from Amsterdam to Atlanta, having purchased a Delta Premium Select seat - to try for a change, as I had most recently flown the same route in Delta One. However, KLM and agents dressed in Delta uniforms put me in wrong lines to check in and check my luggage, the KLM agent badge said “trainee” and they had me waiting 35 minutes before a more experienced agent came over and finally said “oh of course he is all clear, including the covid test document” and information that I also provided physically and on both the Delta app and the KLM app. The more senior KLM agent apologized and said that my bags would make flight DL73 and I would also make the flight so long as I ran to the gate. I did just this, and despite multiple other passengers being escorted in front of me through security and customs, I ran very fast and was at gate E22 in Schiphol at 11:15, well before the departure time of 11:40 (plane actually departed at 11:44), and certainly over 15 minutes prior to departure/door close - being there 25 minutes before departure. Nonetheless, the gate agent literally saw me and said “Mr. (my name), we just closed the gate.” I was shocked but the same agent said that I would have “no problem” getting on board DL75 at 1pm, including in a Delta Premium Select seat, for which I had paid along with being a Platinum frequent flyer. She told me to wipe the sweat off myself, take a deep breath and that “transfers” at Schiphol would handle and confirm this new flight and details for me. I then stood in a mile long line at gate T6, where KLM and Delta transfers were supposedly being processed. At the same time, I called Delta twice, each for about 35-45 minutes, and Delta said they could not help me, and to speak with KLM. This was also a rude surprise as Delta and KLM used to work together much more smoothly. It was also a lie as I later found out that the Delta Globalist team can help in this situation. An hour later, I made it through the transfers line only to be told that KLM could do nothing other than sell me an entirely new ticket! I then called Delta again, and finally a woman named Alexa (Alexis perhaps) - I think - finally listened to and reviewed my information. She deeply apologized and said that KLM simply listed me as a “no show” which is infuriating and inaccurate. She apologized again and asked to speak jointly with someone at KLM (at Schiphol) because apparently no one at Schiphol actually works with or understands Delta even though these flights were operated by Delta and many individuals wore Delta uniforms. I have flown that route many times as well with no issues whatsoever, but this was a true disgrace for Delta and KLM. The Delta globalist team / Alexa asked to speak to the KLM gate agent. Thus as it was then 12:30pm, I had to run to gate E24 to continue trying to get on board the 1pm flight and put the Delta team in touch with a KLM agent. Finally, at gate E24, the same gate agent from the earlier flight (DL73/gate E22) said, “Mr. (my name), I think your bags are waiting by the plane but I don’t think I can get you or them on this flight either.” I was shocked again, but Alexa and I spoke via speaker phone on my cell phone with the gate agent and a team of 4-5 others that appeared to be with KLM or Delta at the gate based on their uniforms. They finally somehow managed to get me on board, but refused to seat me in the open Delta One seat or the four open Delta Premium Select seats, instead placing me in economy, oddly which the Delta website and app still do not show, instead showing that both flights DL73 and DL75 are still in my itinerary. I am utterly disappointed, shocked and amazed at the level of poor treatment, not to mention why would Delta - and the FAA not have this information clarified in their systems? My luggage still shows as being at Schiphol airport, and my seat was far worse than the mediocre Premium Select seat for which I paid, as the flight attendant spilled cola on me and laughed with other passengers around me about Delta platinum and Diamond status for some reason, apparently unaware that I am a platinum flyer. My Delta app and the website continue to show both flights (from yesterday) in my itinerary as if I am somehow going to fly one of those flights now(?), which is even more confusing. It also clearly shows that despite being Delta Premium Select, a seat for me was “not assigned,” which makes no sense. This was by far the worst experience I have had with Delta and my opinion of Delta went from almost 5 stars to about 1.5 stars due to these unfortunate and awful events.
Staff was great No menu for food in between meals
優點： "flight time is so confusing"
缺點： "The snacks were good, but they should have offered some drink selections."
缺點： "Flight crew dI’d not enforce mask mandate."
優點： "The crew was very courteous and friendly"
缺點： "Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter"
優點： "Had seat open next to me"
缺點： "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
缺點： "No option to watch movies"
優點： "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
缺點： "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
優點： "The flight was fine"
缺點： "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
優點： "Great employees, genuine, quick drink service, early arrival, available entertainment"
缺點： "Boarding process was slow and backed up due to extra baggage needing to be checked involuntarily"
優點： "The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality."
優點： "Great crew"
缺點： "AC was not working properly and it was very hot and miserable trip"
優點： "The seat back screens."
缺點： "Completely full flight. Rough landing."
優點： "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
缺點： "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."
優點： "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
缺點： "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
缺點： "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
缺點： "1/12 hours late had to change out equipment"
優點： "Great flight attendants and very clean"
缺點： "Padding on seats are worn out. Very uncomfortable"
優點： "Nice flight and good staff and service"
優點： "got to change my seat and have a spacious exit row"
優點： "Flight arrived early!!"
優點： "Left on time, plane was clean and arrived early"
優點： "Plane clean."
缺點： "Unorganized boarding at LGA."
優點： "It was on time"
缺點： "This flight was cramped. Not enough stretching room. Hard seats"
優點： "Avg flight"
缺點： "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
優點： "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
缺點： "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
優點： "Very nice do to Delta employees."
優點： "entertainment services"
缺點： "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
優點： "Was a nice flay , thanks"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
優點： "Delta flight attendants were much more pleasant and friendly than any other airlines. They made my red-eye flight comfortable."
缺點： "Trying to board was a mess. It was disorganised and inefficient."
優點： "Food delicious-especially lasagne."
優點： "The airport in Belize is much more managemable than most in the US."
缺點： "Slightly crowded waiting area"
缺點： "Old aircraft"
優點： "in-flight experience was great delta comfort seats crew was wonderful"
缺點： "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."
優點： "Frequent updates by text and email. Pleasant and helpful agent in DTW . Hotel voucher given because of Gold level. Wyndham convenient"
缺點： "Left over 2 hours late, missed connection. No meal voucher in DTW"
缺點： "Customer service was terrible and the flight departed before the departure time; as a result I missed my returning flight although i got to the airport an hour early."
優點： "The flight attendants were very helpful and friendly. In flight television helped. Spacious and comfortable."
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
缺點： "Nothing. Flight was amazing"
缺點： "Bigger seats the new ones are way to narrow"
優點： "The crew was very kind"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
缺點： "They left my bag off the plane. Ridiculous."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
缺點： "My suitcase didn't come with the airline."
優點： "Crew was awesome"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "The flight to Gdansk took off and arrived on-time and the staff were professional."
缺點： "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
優點： "kLM staff was great."
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
缺點： "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
缺點： "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
缺點： "At some point the luggage was lost. here."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Enough space good wine and on time"
優點： "...The transfer at JFK was terrible"
缺點： "Terrible moslem food, too much lentil with tasteless chicken"
優點： "Food was relatively good"
缺點： "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Flight was cancelled. AA customer service is a nightmare. A lot of flights cancelled during the night we had to stay on a hotel until next day and pay for expenses Very disappointed
Better shows in entertainment
Very little time to connect withy the Orlando flight made my loose connection.
No food available on flight.
優點： "Nothing. Crew on all four flights were rude."
缺點： "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
缺點： "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
優點： "The choice of new movies!"
缺點： "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
優點： "Easy check in and boarding"
缺點： "Flight was delayed 45 minutes while sitting on runway"
缺點： "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
優點： "Crew on board was nice."
缺點： "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
缺點： "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
優點： "The crew is good and attention"
缺點： "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
缺點： "No power outlets at the seats? How old is this plane? As a Gold customer, I should I have had ever opportunity to try to fit my bag in an overhead before having it checked, not taken away from me. How come we haven’t used tech to know how much room is left?"
優點： "Everything except cabin comfort was fine"
缺點： "Very hot on the whole flight"
缺點： "I missed this connecting flight."
優點： "Pilot made up time from Montrose to Dallas. 737 is more comfortable than some of the planes in use currently."
優點： "Comfortable flight. New plane"
優點： "Staff was cheerful and nice"
缺點： "Never made it to Chicago, rerouted through Washington DC."
優點： "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
缺點： "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
缺點： "I purchased a business class seat and did not get a business class seat. In Philadelphia the agent would not give me the available seat because I was not on an upgrade list. He said I would have to call american. I tried several times. (I also called british air and they said they could not help.) Each time i tried American the message said they had high volume call back later. I reported this to BA and have not yet had a response."
缺點： "I would have liked more Rosé."
優點： "The flight crew was nice and sweet for an early morning flight."
缺點： "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
優點： "The flight boarded a little late but arrived on time. Crew was pleasant and efficient. Many good movies to watch on the individual screens."
缺點： "The usual crowding in coach class."
優點： "The cost."
缺點： "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
優點： "Fast trip!"
缺點： "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
缺點： "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"
優點： "I liked the extra space on the window side of my seat."
缺點： "Legroom was minimal."
優點： "Boarding was fast and smooth. The flight was great, seat was comfortable."
優點： "The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early."
缺點： "They didn't offer any snacks...no pretzels or cookies."
優點： "Comfortable and food was great So was the service"
缺點： "No complaints"
優點： "We didn't go to Dallas!"
缺點： "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."
優點： "Speedy boarding, friendly crew."
缺點： "Seats are definitely cramped."
優點： "The flight was smooth."
缺點： "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
優點： "The pilot did a great job flying. Very smooth."
缺點： "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
優點： "Crew was amazing, kind, caring & helpful"
缺點： "Same for boarding .....same for entertainment but I enjoyed the music"
優點： "Prompt boarding"
缺點： "I could never sync in the entertainment app and wifi"
缺點： "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
優點： "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
缺點： "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
優點： "Good space on first."
缺點： "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
優點： "Not much"
缺點： "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"
優點： "Good foot room."
缺點： "The Crew were incredibly rude, and the pilot was unapologetic for being late coming back. They offered little to no comfort. They replied rudely to people when they asked them to repeat themselves because they couldn't hear. They were not very helpful and seemed annoyed and irritable. The plane was uncomfortable and the screens in front of me were useless because they were so low quality. The air craft has an option for fax but has no USB charger or port for a 10 hour flight. The aircraft I was on was not fit for that long of a distance."
優點： "Crew was nice"
缺點： "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
優點： "The staff was so nice and helped me find my way around."
缺點： "Food prices a bit high when compared to buying the same thing outside the airport."
缺點： "Do not bring blankets!! And the staff not nice"
優點： "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
優點： "Got me home safe"
缺點： "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"