Did not like sitting on the tarmac for an hour after boarding.
seat in front of me was angled back more then other seats.. was very uncomfortable, tight fit .
缺點： "There is nothing that this company can do to be better."
優點： "Good seats, comfortable w headrest adjustable"
優點： "Nothing to write home about."
缺點： "Squished seats, mediocre food. Competitor deliver more for the same price or less."
優點： "Good crew"
缺點： "My tv monitor did not work."
優點： "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
缺點： "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
優點： "The plane did not crash."
缺點： "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."
缺點： "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
優點： "yes thank you"
缺點： "all vary good"
優點： "Crew nice- flight smooth"
缺點： "More leg room"
缺點： "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
缺點： "We had to switch planes for the first flight out of the day. The plane had a technical issue and was not repaired during the night that had just passed. Absolutely ridiculous!"
優點： "Nice, friendly crew. Even after a long delat which I'm sure must have frustrated them as much as us!"
缺點： "It can't be better than okay when you are over 2 hours leaving. They gave us some B.S. excuse. They told us an hour before the flight we would be delayed because they had to change a tire. REALLY, 3 hrs. to change a tire????"
優點： "Snack was a good portion. Filling for a 5 hour flight"
缺點： "Entertainment system did not work for my seat. No movies available"
優點： "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
缺點： "Didn’t look he the free snacks."
優點： "We made great time!! Crew was friendly."
缺點： "Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!"
優點： "The flight attendant was one of the best that we have ever had on this flight. Since we were a late afternoon flight out of O'Hare we did had a departure delay. But the flight attendant served us drinks and snacks while on the ground. And after we took off he came around again and offered us more drinks and snacks. As we departed the plane he even offered us snacks to take with us."
缺點： "Small plane, cramped seating."
缺點： "This was the worst flight experience of my life I will never flyAmerican again"
缺點： "My bags were sent on an earlier flight so they were sitting on a different terminal and I was on a different one. At 9:30 pm in -12 degree Celsius I was waiting for a shuttle to take me to that terminal which was very unnecessary because it’s their responsibility to give me my bag at the right terminal."
優點： "Everything was perfect"
缺點： "Not enough snow in salt lake"
優點： "On time"
缺點： "Seat comfort was awful. I paid more for legroom but the actual seat was narrower then others. No one told me that. So legs were fine but my hips were squeezed. Seat cushion was also minimal. The base of my back was aching before take off."
優點： "Comfortable seats, good food and entertainment, on time"
缺點： "More water should be offered throughout the flight."
優點： "Crew was outstanding"
缺點： "Hurried beverage service since arriving early. R"
優點： "Reliable and efficient."
缺點： "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
優點： "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
缺點： "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
優點： "Entertainment, food and smooth flight."
缺點： "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
缺點： "Tight seats, return was late missed connection had to spend the night in Charlottte."
優點： "The crew, the movies, and window seat"
缺點： "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
優點： "Crew was great, boarding went well, smooth flight."
缺點： "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
優點： "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
缺點： "No entertainment options."
優點： "Flight crew was friendly."
缺點： "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
缺點： "Beyond pritzzels pls have other snack varieties"
優點： "thay we didn't crash"
缺點： "1. To didn't work 2. Give us pillows"
優點： "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
優點： "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
缺點： "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
缺點： "I fly this flight every week. In 4 months it has been significantly delayed, usually with mechanical issues all but twice."
優點： "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
缺點： "The food wasn't all that good but I didn't have high expectations."
優點： "Ability to avoid storms in order to provide a less stressful and safer flight. Actually arrived early!"
缺點： "Did not like having to board from the tarmac."
優點： "Selection of movies was excellent. I requested vegetarian meals, which were good, although not filling. Thankfully the flight was not crowded and we were able to get a row to ourselves. Flight attendants were very nice. Appreciated the frequent beverage offerings to stay hydrated. Overall a good experience."
缺點： "Paid the extra for an aisle seat, which was irritating to have to do, but my husband has arthritic knees and needs to get up frequently to walk around to avoid pain,"
優點： "Great crew today. As I was walking to the gate, one of the flight attendants that would be working this flight advised someone that was hurrying through the airport that they dropped something. While others may not have noticed or said something, she went out of her way to make sure the item got to its owner. It is little things like this that make life a little better."
缺點： "The thirty minute wait for luggage (which sometimes is quick for American at DFW)."
缺點： "No yves on the plane like delta. Flight delayed 5hrs"
缺點： "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
優點： "Hospitality, service, flight, and crew!"