Did not like sitting on the tarmac for an hour after boarding.
The nicest thing was that boarding and departure went as scheduled, with no delay. It is a rarity now.
seat in front of me was angled back more then other seats.. was very uncomfortable, tight fit .
With American airline nothing can go wrong
缺點： "There is nothing that this company can do to be better."
優點： "Good seats, comfortable w headrest adjustable"
優點： "Nothing to write home about."
缺點： "Squished seats, mediocre food. Competitor deliver more for the same price or less."
優點： "Good crew"
缺點： "My tv monitor did not work."
優點： "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
缺點： "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
優點： "The plane did not crash."
缺點： "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."
缺點： "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
優點： "yes thank you"
缺點： "all vary good"
優點： "Crew nice- flight smooth"
缺點： "More leg room"
缺點： "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
缺點： "We had to switch planes for the first flight out of the day. The plane had a technical issue and was not repaired during the night that had just passed. Absolutely ridiculous!"
優點： "Nice, friendly crew. Even after a long delat which I'm sure must have frustrated them as much as us!"
缺點： "It can't be better than okay when you are over 2 hours leaving. They gave us some B.S. excuse. They told us an hour before the flight we would be delayed because they had to change a tire. REALLY, 3 hrs. to change a tire????"
優點： "Snack was a good portion. Filling for a 5 hour flight"
缺點： "Entertainment system did not work for my seat. No movies available"
優點： "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
缺點： "Didn’t look he the free snacks."
優點： "We made great time!! Crew was friendly."
缺點： "Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!"
優點： "The flight attendant was one of the best that we have ever had on this flight. Since we were a late afternoon flight out of O'Hare we did had a departure delay. But the flight attendant served us drinks and snacks while on the ground. And after we took off he came around again and offered us more drinks and snacks. As we departed the plane he even offered us snacks to take with us."
缺點： "Small plane, cramped seating."
缺點： "This was the worst flight experience of my life I will never flyAmerican again"
缺點： "My bags were sent on an earlier flight so they were sitting on a different terminal and I was on a different one. At 9:30 pm in -12 degree Celsius I was waiting for a shuttle to take me to that terminal which was very unnecessary because it’s their responsibility to give me my bag at the right terminal."
優點： "Everything was perfect"
缺點： "Not enough snow in salt lake"
優點： "Comfortable seats, good food and entertainment, on time"
缺點： "More water should be offered throughout the flight."
優點： "Crew was outstanding"
缺點： "Hurried beverage service since arriving early. R"
優點： "Reliable and efficient."
缺點： "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
優點： "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
缺點： "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
優點： "Entertainment, food and smooth flight."
缺點： "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
缺點： "Tight seats, return was late missed connection had to spend the night in Charlottte."
優點： "The crew, the movies, and window seat"
缺點： "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
優點： "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
缺點： "No entertainment options."
優點： "Flight crew was friendly."
缺點： "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
缺點： "Beyond pritzzels pls have other snack varieties"
優點： "thay we didn't crash"
缺點： "1. To didn't work 2. Give us pillows"
優點： "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
優點： "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
缺點： "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
缺點： "I fly this flight every week. In 4 months it has been significantly delayed, usually with mechanical issues all but twice."
優點： "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
缺點： "The food wasn't all that good but I didn't have high expectations."
優點： "Ability to avoid storms in order to provide a less stressful and safer flight. Actually arrived early!"
缺點： "Did not like having to board from the tarmac."
優點： "Selection of movies was excellent. I requested vegetarian meals, which were good, although not filling. Thankfully the flight was not crowded and we were able to get a row to ourselves. Flight attendants were very nice. Appreciated the frequent beverage offerings to stay hydrated. Overall a good experience."
缺點： "Paid the extra for an aisle seat, which was irritating to have to do, but my husband has arthritic knees and needs to get up frequently to walk around to avoid pain,"
優點： "Great crew today. As I was walking to the gate, one of the flight attendants that would be working this flight advised someone that was hurrying through the airport that they dropped something. While others may not have noticed or said something, she went out of her way to make sure the item got to its owner. It is little things like this that make life a little better."
缺點： "The thirty minute wait for luggage (which sometimes is quick for American at DFW)."
缺點： "No yves on the plane like delta. Flight delayed 5hrs"
缺點： "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
優點： "Hospitality, service, flight, and crew!"
Only drink was served with 1 pack of cookies. The plane is small, so all carry on will go to the belly of the plane. Avoid SAF airport, they hand searched every piece of luggage which takes forever. Very croded sitting area with poor air ventilation.
Nothing. Tampa airport so much better than's Houston's was. Bush airport was absolutely awful.
Came in early 30 before and than waited addition 2.0 min to get to gate so we got late for over 2.0 min
優點： "Free WiFi, better options for entertainment, better snacks (see Alaska Airlines or Southwest)"
缺點： "The snacks, internet prices, and entertainment"
缺點： "Kept us on plane for 90 mins while changed a fuel filter. This got us home at 230am."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Courteous professional service Good landing Flight was on time"
缺點： "Food can be improved Better entertainment"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Crew was kind and apologetic after 2.5 hour delay, provided water before take off and tried to be accommodating."
缺點： "The change of planes forced our family of 4 to all be separated. In order to care for my ill husband I had to accept a seat change to a middle seat. Our original seats put us in seats 18 A B. My daughter was ticketed in row 40 and my son in front. We paid for economy plus, 1 out of 4 didn't get it!"
優點： "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
缺點： "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."
優點： "My baby and I slept the entire flight."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Very poor help in Amsterdam in how to make connections"
優點： "The crew on the plane was great."
缺點： "When it was time to board the plane they didn't have a wheelchair ready for William to board. He almos fell down trying to walk on the plane. It was a horrible experience. Shame on you Denver airport."
優點： "The United employees handled everything. Very friendly and helpful"
缺點： "We had a delay our flight up two hours"
缺點： "It did not register my touch very well. It was hard to navigate through the movies as the scroll interface didn't work smoothly. The whole system needs to be updated, including the hardware."
缺點： "Sat in the very back row. Seemingly had less space than any other row and got hit by every person walking to the bathroom. I know united can’t control how often ppl go to the bathroom but this was a rough flight with constantly having ppl out of their seats. Crew was great!"
優點： "Convience o flying from tvc instead of driving to grr or det"
缺點： "My wife and I had to sit separately"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "As common as this might be, I think 4 hours delay is the worst advertising for an airline. I completely understand things can happen but, what would happen if I show up 4 hours late? will you be ok with that. We gotta be fair. I think passengers deserve a compensation for this"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Excellent service from crew during flight. Luggage was lost and can not be found"
缺點： "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Took 3 days to deliver my case. They have daily flights. Very poor."
缺點： "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
優點： "BEST AS ONE COULD EXPECT FLYING COACH."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Leg room not sufficient"
優點： "Flight was okay"
缺點： "Flight was almost 2 hrs delayed"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Updates on delays were helpful."
缺點： "2 out of 3 flights were delayed due to baggage scanning problems."
優點： "Speed when they change us from gate"
優點： "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "No in-flight entertainment, unless you purchased Direct TV. And if you did not -- you had a super bright Direct TV commercial flashing in your eyes for 6 hours. Seat was broken and did not recline. I had a tight connection to make (20 minutes) and upon asking if they could call the gate or help me deplane quickly, stewardess's response was that "there are other flights tomorrow". Very unhelpful. It worked out, because my connecting flight was cancelled. At which point United told me they could get me on another flight FOUR DAYS later. Or a 9-hour bus to my destination two days later. Yes, a bus. So I ended up taking another flight two days later to a destination three hours from my original itinerary and renting a car at my own expense. Worst flight experience ever -- I will never fly United if I can't help it."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Wonderful assist personal. Plenty of water/fluids and food"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The cheap price."
缺點： "This is a cheap airline. Everything from the food to the gross seats are to be expected."