優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "The crew was helpful and meals are delicious."
缺點： "Give free mask."
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "Entire crew members, food, hospitality & aircraft."
缺點： "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "japanese airlines food is always better than u.s. airlines. service is also very courteous."
缺點： "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
優點： "Food is the best of any airline service"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "Crew was prompt and courteous Entertainment choice was good"
缺點： "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
優點： "Great service, great flight"
缺點： "Warm not much as."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
缺點： "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "I enjoyed the hospitality and attention to detail."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Comfort... enough room for relax"
優點： "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
缺點： "Seat would not recline. That should be standard. My back was sore after trip."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
優點： "Friendly and accommodating crew"
缺點： "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
優點： "Polite attendants"
缺點： "small leg room......"
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
缺點： "Delayed flight an hour and a half"
缺點： "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點： "Excellent in every way"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "the service is good"
缺點： "the seat is too small"
優點： "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "Everyone staff member was friendly and helpful. Dinner was great."
缺點： "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
The service of Scoot airline was terrible. I bought wifi internet but failed to connect. I asked staff to connect, but they couldn't. I was very disappointed. I waste money. Food was terrible. I couldn't eat at all. I surprised to buy a water bottle separately. The ouny corrected a money. I will never use a singapare airline anymore in the futher.
Delays in boarding and takoff
No pillow provided, crew very friendly
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
優點： "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
缺點： "The food was not too attractive, better variety of main meals"
缺點： "The person next to me had a distinct body odor."
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
缺點： "No complain . It’s singapore airlines"
優點： "crew were very friendly and helpful. flight was one of the best i’ve had"
缺點： "boarding at sydney was very confusing"
優點： "Friendly crew and spacious."
缺點： "Food could be better"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Got bumped to Business Class"
優點： "Basics are covered. TV screen is big but otherwise nothing special."
缺點： "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "Good air line. Threat you well, enough food very good service."
優點： "I reallyiked th service from the crew"
缺點： "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
缺點： "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
缺點： "Little or no room in Economy"
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
優點： "All of services, food, Language, clean air even so beautiful ~~"
缺點： "So nice and beautiful wearing also food is very good"
優點： "Great service"
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
優點： "Loved the hot towel service"
缺點： "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
優點： "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
優點： "Food and good service"
優點： "Was very old plane but was good"
缺點： "Food and crew was well"
優點： "food. schedule was on time"
優點： "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
缺點： "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
優點： "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
優點： "Foot rest, large movie screen, good food"
缺點： "They ran out of diet drinks."
缺點： "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
缺點： "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
缺點： "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
缺點： "Food was very poor."
優點： "Red wine was good"
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "The food is good. The service is excellent, always smiling and attentive."
缺點： "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
優點： "Crew was very friendly and good service."
缺點： "Crew could have asked the passengers whether they need snacks in between."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Singapore service is always outstanding"
缺點： "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
優點： "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
缺點： "The video screens need to be upgraded"
缺點： "Same food options as previous flight Not as many movie options as the longer flight"
優點： "We love travelling Singapore Airlines and always try to travel with them if we can"
Entertainment was not appealing. Food was good but limited condiments and options.
the pre-boarding area in Manila to Vancouver is terrible. Not enough space. I was flying business and the seating that was reserved for this was not monitored therefore no seats available. Upon boarding for business the area was packed with passengers and no separate line for frequent flyers to board therefore we were stuck behind stanchions permitting us to board. We had to crawl or climb over the stanchions in order to board.... WHAT A MESS!! This criticism is not because I was flying as a frequent flyer as there is not this MESS when flying from Vancouver to Manila. Improvements must be made as this sets the impression for the rest of the journey.
缺點： "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
優點： "The crew was extra friendly. The seat was spacious. Good leg room."
缺點： "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
優點： "The flights were fine. The service good. The airplanes clean."
缺點： "The food was not as good as other Asian airlines. Transferring planes in Manila is a nightmare. They performed an extensive passport check and 2 additional security checks for everyone. Took almost 2 hours. Had to be chaperoned to the next terminal. Manila airport is a disorganized mess. Not the airlines fault but be aware when transferring through Manila"
缺點： "Food and service. Seat comfort."
優點： "seat not very comfortable"
缺點： "too crowded"
優點： "Time management"
缺點： "More information about the terminals"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Overall great"
缺點： "Was not able to online check in"
優點： "It was fast."
缺點： "The crew was not at all friendly... In fact they were rude"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
優點： "Crew was nice!"
缺點： "The beef with rice meal tasted weird."
缺點： "The business seat was very uncomfortable"
優點： "Crew was great. Kept the wine flowing"
優點： "On time. Good service"
缺點： "More leg room"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "Currtious attendants."
缺點： "Dis orderly lines. Too many long lines"
優點： "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
缺點： "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
優點： "Great service and so much leg room"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Most of the flight was excellent. The food was really good, the seats were comfortable and I got sleep easily. The cabin crew was excellent. No words to say about that. The inflight entrainment was the best. The IFE improved a lot. Overall a really good experience indeed"
優點： "They gave us a meal on a 2 and a half hour flight! Amazing service."
缺點： "It was a bit tight. Not much legroom."
缺點： "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "The food was brilliant, the flight attendants were friendly and helpful and the films were updated. It was a lovely touch providing the toiletry bag for all passengers."
缺點： "Limited access to water facilities."
優點： "Normal flight. It was fine"
缺點： "The transit lounge was awful. Only water available & only 1 ladies toilet. Very crowded & noisy. The staff sat outside the lounge talking & did nothing about what was going on inside the lounge. Needs alot of attention"
優點： "Up to date and WORKING entertainment system. Ample charging options. Business class seat operation a little cumbersome and complex, but fully reclining"
缺點： "Came down with flu right after flying, again! Most likely sources are passaenger poor hygiene, poor cleaning practice between flight and poor air recirculation with inadequate filtration...hope to fix those things one day"
優點： "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
缺點： "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
缺點： "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "Absolutely nothing."
缺點： "A Philippine Airlines check-in personnel did not fail to make my family feel extremely disrespected by treating us in such a rude manner at their counter. After verifying our information, she proceeded to tell us we had no reserved seats for our flight. When I told her we had seat numbers (thus reserved seats) when I checked their website the night before, she had the audacity to imply that we were lying about these mediocre seats! After speaking to the supervisor, she then proceeded to tell us that we should be thankful for the seats she was able to give us, WHICH WERE THE EXACT SAME SEATS THAT WERE LISTED ON THEIR WEBSITE THE DAY BEFORE. Philippine Airlines need to better train their check-in personnel proper customer service to prevent passengers from having such unpleasant experiences with their staff. Our check-in process would have gone smoothly had she not replied in such a snarky manner to us and implied that we owe her for the seats we had in the first place."
缺點： "Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
優點： "The price is quite competitive. That is my only reason to choose Philippine Airline."
缺點： "In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area."
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
優點： "Easy and on time boarding ."
缺點： "My attendant Anesha Juan PR 112 June 5 11:30 am Manila to Los Angeles was too slow and 3x , food were gone when it's my turn to receive. Due to her slowness , other crew/attendant got other trays of foods from her cart and have it to the other side . I didn't eat breakfast because I am unhappy with the way she work."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點： "2.5 hour check in than 3+ hour delay to take off (I flew 4 flights in one week with them, all 3+ hour delay) in flight entertainment only on app you had to download prior to departure. Small seats, airbus 330 with 3-3-3 configuration. Food was awful. Avoid this airline, any perceived thought of saving time with direct flights lost with take off delays. In Manilla all their flights were severely delayed. In country this is a running joke."
優點： "Food was excellent!"
缺點： "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
A bit more legroom & bag room would be wonderful.
Flight departed on time and arrived to Newark early. However taxiing took longer than expected because of congestion on the run way.
787 Dreamliner is very nice!
Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers
For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you.
缺點： "Baggage claim at IAD"
優點： "The text messages from United"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Super sweet and helpful crew, comfortable seats, fast boarding."
缺點： "My overhead light was broken. I didn’t need to use it so it was no problem at all, but that’s the only thing I could think of"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
優點： "United Airlines kept changing our flights and seating assignments even though we paid for 2 round trip tickets 4 months in advance. The ticket agents at the gate were very helpful in making sure my companion and I could get seats together."
缺點： "Our luggage got left behind in Chicago. The luggage finally arrived at our destination 5 hours after we did."
缺點： "Sits not suitable for long distance travel"
優點： "Crew did great job filling a full flight quickly and efficiently."
缺點： "Seats are small and I’m 6’ 190 lbs"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Unprofessional rude United staff"
優點： "On-time departure. Grouped boarding"
缺點： "Had to gate check bag, but I’ve flown this flight often enough to know that. Missed beverage service while dozing . Cart was just 2 rows past and never got a chance."
缺點： "1) a 5-hour flight to Honolulu was delayed for 6 hours due to mechanical problems, twice! First plane had issues and we had to change to another plane, found issues again before being taxied. Poor maintenance United! Are your planes even safe? 2) United first class is terrible! It isn’t even near first class standard with very tight seats and rude flight attendants. Absolutely zero service! No more United!"
優點： "Short trip"
缺點： "Rude crew"
優點： "Great trip only 1 stop no layover"
缺點： "Comfort of seats loading and unloading plane"
缺點： "Late flight. Plane 1 hour and 37 minutes late because arriving plane was late, then the arriving plane was slow to de-plane, then spent the next hour waiting on "paperwork" to approve takeoff. Very dissatisfied."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Rude crew no free food no in-flight entertainment its was horrible"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
缺點： "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "United customer service was able to to find alternative flights"
缺點： "My flights going to and coming back from New Orleans got delayed by a large amount of time both ways at nearly the last minute"
優點： "Flying the the new 787 was good; not great - seating is still very tight, but that is the nature of flying; I get it. For what it is - no disappointments."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Everyone was extremely nice! Made me want to fly again. Very quick flight! Crew was great. Very enjoyable people."
缺點： "I don't have any complaints."
優點： "Left early, no bumps, good and simple."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "On time"
優點： "Was an easy flight and staff was pleasant and efficient"
缺點： "The gate crew stopped the last 40 people from bringing on their carry on bags... of course I was the first person of the 40. When I got on the plane... there were numerous EMPTY overhead bins and further, my bag would have fit comfortably under the even more space seat in front of me. I plan my travel carefully so I can bring on the plane. They were wrong for gate checking without asking the crew ON the plane. All 40 bags would have made it. BS. Flight delayed awaiting for another crew member. Snack was mixed bag of "stuff". Would prefer a choice of name brand snacks or nothing at all. Wifi should be free. What does it cost them?"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Always great flying united"
缺點： "I'm 5"10 and sat in a middle seat. I had zero leg room. Never a prob on other airlines. Thank god flight was short."
優點： "Left on time arrived on time. Good flight"
缺點： "Food and going to Paris from Washington temperature in the plane very very cold. Request to staff to be able to coin tease it but didn't do anything. On way back asked if it was possible to get a newspaper and attendant answer very impolitely that was for business and she didn't think it was going to be nothing left. Being polite and accommodating is part of their job."
References between SCOOT and KRISFLYER membership not seamless. Checking in was a challenge.
Lots ofmleg room. Great flight.
Uncomfortable seats and lgroom
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Can one expect anything better in a low budget airline Let’s be real
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Scoot is always great value for money.
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "The leg room"
缺點： "Boarding process"
優點： "Enjoyed buying extended leg room"
缺點： "Water should be a standard on a 4 hour flight"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
缺點： "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
優點： "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
缺點： "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
優點： "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
缺點： "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
缺點： "Allow us to upgrade class"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "I hope never to fly Scoot again."
缺點： "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
優點： "On Time No Frills.Overall Good"
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
缺點： "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
優點： "boarding is thru gate and not tarmac"
缺點： "food are expensive."
優點： "on time and departed early"
缺點： "none. is budget airline"
優點： "Singapore to Hanoi flight."
缺點： "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
缺點： "Everything but the price. Worst customer service ever!!!"
優點： "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
缺點： "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
缺點： "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
優點： "The cost was cheap"
缺點： "There wasn't much room for someone who is 6'4''"
缺點： "Disorganized boarding"
缺點： "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
缺點： "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "On time. Service on board simple. Crews are friendly"
優點： "It was all great. Paid extra for the quiet area. Worth it"