優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."
缺點： "Food is horrible, entertainment need improvement"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
缺點： "Wirst service and ever haf.never will fly chunies airlines"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Everything was normal, nothing amazing"
缺點： "Food, the didn’t have vegetarian options and everything was in chinese"
缺點： "The service is terrible workers are rude. I will NEVER use this airline again."
優點： "Food and service on this flight was outstanding."
缺點： "I can not able to check in from Yangon international airport to SFO due to transit hour is more than 24 hour in china.. I had to cancel flight with $116 cancellation fees which I wasn't satisfied. Without flying anywhere I have to pay for that fee. I will not buying anymore China eastern airline for future."
優點： "Liked the price. Good for the price. I had flew with my wife and had 22hr layover. Just with our itinerary and passport, we could get 24hr free transit visa."
缺點： "Very limited English speaking programs/movies"
優點： "I was not feeling well, so I did not eat food. I saw them serving a full meal, and I thought it’s a good service for a two hour flight. Seats were bigger and easier to sleep than their international flight."
缺點： "There was not entertainment for economy."
優點： "Attentive attendants i business class"
優點： "customer service"
優點： "New aircraft"
缺點： "Food is boring. Crew barely speaks and understands English."
優點： "Nice crew, although not quite as attentive as on previous flights."
缺點： "The food in business class was not as good as usual. Too many odd Chinese things. It was also, as usual, very warm in the cabin."
優點： "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
缺點： "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "I didn't like the fact that every phone line I called had a really bad connection, I tried to call in regards to catching my return flight as I didn't get the departing flight. They told me it was their policy that if you miss one you miss the other. This makes no sense what so ever considering I paid $1700, I would think you could at least get half of what you paid for. The lady on the phone just kept saying "It's our policy" and not taking into consideration the circumstances. Disappointed with china Eastern airlines. I will be paying the extra money for Air Canada next time."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu."
缺點： "Well it's a small flight from Shanghai to Bangkok and no entertainment on board."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Their Customer Service Staff at the Singapore branch office was very helpful."
優點： "The price was unbelievable!"
缺點： "I was on time I have received different flights information from what I have on my confirmation they make me miss my flight they didn’t try to find me other options I have to purchase new tickets to go different airlines with a lot of money I will take legal action when I get back"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Good leg room and a comfortable seat. Attentive staff."
缺點： "Did not have individusl entettainment consoles so for 12.5 hours watched looped cat videos, Chinese drama trailers and whete the plane was on a group overhead screen. Now the poor translations did make that fun for the first hour...but the situation became extremely boring for the remainder of the trip....so bring your own entertainment!"
優點： "The actual flying."
缺點： "Not only dis I not like your severely lacking itinerary, it ended up costing me $500 additional dollars. I can't believe that you didn't add information on my itinerary that our plane would be landing in a different Chinese city than what was listed on YOUR itinerary. It showed only one stop in China rather than two. I'm still not sure if we were suppose to remain on the plane,depart and re board, or if we were to catch a connecting flight for the rest of our journey. As it happened, we ended up getting a hotel and had to buy another flight out of the country because we would have been in violation of China's 72-hour visa requirements. Otherwise, they could have gotten us on to our destination free of charge(minus the unexpected hotel stay). i have never really liked your shorthand style itinerary and if you choose to continue to play loosey goosey, I will not choose your website again. Additionally, I strongly feel that you should be held responsible for your lack of information, especially when traveling thru a foreign country."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The Price"
缺點： "Most of the airport staff (ICN, KUN) were rude and seemed to not give a damn about your discomfort. they book two separate tickets from ICN to KUN then one from KUN to CNX causing me to deplane retrieve my lugagge and go thru x-rays and security lines, when my original tickets were from ICN to CNX. China Eastern is not ready to fly with the big boys. No Jetway's only air-stairs and busesat most airports, no info placards/signs in KUN. and any fast food would be gourmet compared to China domestic routes. Very, Very uvhappy with Seoul Korea to Chiang Mai flight, Lax to PVG to ICN flight was mediocre at best. NOT, I repeat NOT happy with this carrier in the least.."
優點： "Plane was loaded quickly, and efficiently..pulled away from gate a little ahead of schedule. Friendly crew."
缺點： "Food just Ok...bread rolls always served at the end of the meal,instead of with the meal."
優點： "They hid the 13 hour layover in Shanghai. Had to pay expensive hotel, as airport HAS NO WIFI unless you have local phone number (China hates foreigners). Avoid China or book airport hotels in advance!!!!"
優點： "The people were friendly and helpful. They genuinely wanted me to feel comfortable. This gets a double thumbs up from me!!!"
缺點： "There were no problems with anything. I would gladly take this flight a bunch more times."
缺點： "Rude flight attendants that don't speak good English, food is horrible, they need better options, did not accommodate my peanut allergy"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Over 3 hour delay. 2 hours spent waiting on the tarmac. They served the food before take-off, which wasn't a good sign."
缺點： "The airline didn't honor my ticket, and subsequently I had to purchase another ticket - this time at the counter which was outrageously expensive."
優點： "long delay."
缺點： "long delay and bad customer service."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "The airline denied me travel using mil orders and ID back to the states. Something any other airline allows. The staff was rude, and needless to say they would not refund me the ticket. They did the same to several military members traveling home for the holidays. Left us all stranded at the airport. Ended up buying a flight with another airline which had no issues."
優點： "By comparison in the US flights that short have no food and poor comfort. This was more comfortable than my international flight. giving points because they actually offered something for food."
缺點： "On the food I wish they would tell you what they give for the four hour flight upfront."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"