Nice comfortable flight with snacks included 👍👍👍
優點： "we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!"
缺點： "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
優點： "lounge access for everyone with snacks and free wifi"
優點： "Crew was nice and friendly. Quick load in and fast departure. In the air 15 minutes ahead of schedule at 17:21"
缺點： "Since they had (unexpectedly) provided a meal on my previous trip (10am to 11:30) , I assumed a meal would d be provided given the time of travel. All we were given was an inedible pastry with chocolate. Plane landed at approximately 18:40 but not at gate until 19:20 - long taxi and shuttle ride"
優點： "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
缺點： "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
缺點： "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
缺點： "Be on schedule."
優點： "Good leg room in economy"
優點： "The crew saw that we couldn't order a vegetarian meal, so they brought us a couple extra fruit salads which was very thoughtful."
缺點： "Web site did not allow us to select a special meal; it said that we are not eligible ( never saw that before)."
優點： "Food catering during the short flight. Attentive staff and easy boarding."
優點： "All Ok"
缺點： "Everything ok"
優點： "On time. Food OK."
缺點： "Checked in at domestic terminal to thrn go to international terminal to get a bus to my plane.. Probably at domestic terminal. Not much communication waiting for flight. Last minute announcement"
優點： "transfer at Suvanabum Airport - Male - Bangkok - Phuket easy and convenient as transit is used"
缺點： "boarding at Male was confusing as gate changed without getting notice and there was a delay of 20 minutes ... as well as at Phuket without announcement"
優點： "Nice crew, empty flight."
缺點： "Took off 26 mins late w no explanation."
缺點： "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
優點： "It was a really quick process to check in and go through security check. Very nice process, compared to JFK airport."
缺點： "No real entertainment, either than the shopping magazines."
優點： "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
缺點： "Old (A319) and dirty (outside) plane"
優點： "Full service (with meal) on 1 hour flight!"
優點： "the food"
缺點： "the delays"
優點： "Good friendly staff. Very nice lounge. Clean and comfortable"
優點： "Food ok"
缺點： "I wish all airlines would board from rear to front. So much more efficient."
缺點： "Exhorbitant overweight baggage charges. For a total of 4kg over, I paid 2000 baht. Also the security check at DonMuang airport is completely over the top...much harsher that any security anywhere I’ve flown"
優點： "Bangkok Airways got me on an earlier flight. They are awesome. Have used NOK and Thai Lion and have to say Bangkok Airways is in a different league -- so much better. In future I will be using Bangkok Airways for all my flights in Thailand !!!"
優點： "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
缺點： "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
優點： "Fast embarking and take off, friendly staff, the captain spoke very well and welcoming, clean plane, nice food and such a lovely well organised airport at Koh Samui. Koh Samui airport very pretty and clean."
缺點： "Phuket airport. Felt dirty, needs new carpet, seats and bathrooms unclean."
缺點： "All staff at airport and airplane need to relax just a bit"
缺點： "The crew was very rude"
優點： "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
缺點： "Unreliability. Delays. Cheapness."
優點： "Fantastic service, quick and friendly. Meals on each flight."
優點： "Not much!"
缺點： "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
優點： "Never flew with Bangkok Airlines, so did did not know what to expect. Was probably the best flight experience we've had in awhile. Flew on a 40min flight from Krabi to Koh Samui and when we got to the airport we found out checked bags were free. Then on the plane was given a full meal! On a 40 minute flight! All staff were super friendly and was possibly the easiest day of travel. Would highly suggest Bangkok Air to anyone. Great experience."
缺點： "Flavour of the meals"
優點： "Everything was good"
缺點： "The luggage took too long and we had a connecting flight."
優點： "Professional, friendly and helpful staff. It was nice to be able to check in baggage without extra charges. I like that you always get served food and drink."
缺點： "The food is ok but not always something I would like to eat. It would nice to have some kind of entertainment system."
缺點： "Paid way too much for baggage. Need to factor in weight limit of 20 kg."
缺點： "check in and twice change in flight time"
缺點： "delay and more delay!!"
缺點： "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
優點： "The food was decent, and the aircraft itself was comfortable. The aircraft is older, so no individual video screens or entertainment."
缺點： "Rude staff, out of 4 flights in 10 days, the closest one came to being on time was "only" 30 minutes late."
優點： "Crew was nice"
缺點： "Ruined our only night in Bangkok. Due to arrive at 430 pm but didn't reach til 10 pm. Third straight flight on which we faced delays on Bangkok air and won't be flying with them again."
優點： "Speed going to Koh Samui"
缺點： "Bangkok return is a giant waste of time. Long bus ride. And extremely long baggage return. Those 2 items took longer than the flight."
缺點： "Why was it late ? Almost no people"
缺點： "Meal and drinks, maybe a second beer would've been nice and some subtle music would've been perfect."
優點： "Service mind staffs"
優點： "The crew was amazing! Better than any flight I've taken in the States."
Boarding from gate to airplane very hot
缺點： "I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money."
優點： "The plane was 3 +3 so it was small. The flight crew were sweet."
缺點： "The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland."
優點： "The crew did a great job, seats were ok"
缺點： "the food was not eatable"
優點： "Crew was better"
缺點： "Improve food quality. Garuda is moving backward in quality of food."
缺點： "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
優點： "Crew was good on flight and food was delicious."
缺點： "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
優點： "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
缺點： "Phone check-in until 1 hr before departure would’ve been helpful."
優點： "Seating was comfortable."
缺點： "Different selection of food."
缺點： "New Aircraft with more seating space"
優點： "On time, clean aircraft"
缺點： "Keep going with the excellent job, Garuda"
優點： "Nothing 2 hours late Had to watch commercials on the seat tv screen."
缺點： "I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline."
優點： "Amazing in business class"
優點： "Fast boarding"
缺點： "Food is low quality. Nothing special."
優點： "Staff very accomadating throughout the flight"
缺點： "The flight was on time, everything on schedule. Everything was good"
優點： "Just a very nice. flight. No worries."
優點： "Very friendly staff, excellent service, good food and clean facilities, smooth flight and great landing. On-time departure and arrival. Really a great experience!"
缺點： "Nothing to dislike."
優點： "Probably the best food I’ve had on a business class flight."
缺點： "Entertainment just OK. Garuda lounge in Bali dire"
優點： "Excellent and plentiful food."
缺點： "Limited storage in business class seat"
優點： "All the flight handling is fine all the way from Perth up to Jakarta"
缺點： "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
優點： "Great experience, friendly staff, great food. (I travelled business class)."
缺點： "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
優點： "Overall great service and good experience. Very attentive crew and goid food."
缺點： "Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable."
優點： "Staff greeting"
缺點： "Food, narrow seat, entertainment selection"
優點： "Garuda have one of the best service and the crew always smiling and helpful. The new seating is very nice and conformable. The food is very nice."
缺點： "The one thing I don't like about Garuda is so many announcements. They want to announce every things that happens. There is a reason why the seatbelt signs are there. You don't have to say what we will have in the menu as we have it. The entertainment system is has average collection and they are not organized. That includes the movies. The music section is terrible, I was not able to recognize any of the artist. It is sad that they don't take their entertainment system seriously. With their service and new fleet, you will expect to have a great entertainment system but sadly it is not."
缺點： "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."
缺點： "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
優點： "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
缺點： "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
優點： "Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable."
缺點： "That the return flight is overnight so we've had to choose jetstar on the way back"
優點： "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
優點： "Warm crew and comfortable flight,take off and landing."
缺點： "Nothing much."
優點： "Gr8 service on land and air way to go Garuda"
缺點： "Flight was delayed by more than one hour."
優點： "Crew were very attentive."
優點： "Organised, well turned out, polite and efficient, a refreshing change to British Airways"
缺點： "Staffs separate seat from parent and kids. Crazy."
優點： "Gracious, smiling, helpful cabin crew."
缺點： "Trying to sleep in economy."
優點： "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
優點： "the food was good, but the use of SO much plastic is horrible."
缺點： "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
優點： "Crew members were friendly and helpful"
缺點： "Knee room was very tight.."
優點： "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
優點： "Customer Service text , call me to update about my flight schedule to re-confirm whether I can or not for earlier flight and they also offer for next morning flight as alternative."
優點： "Crew was friendly and professional"
缺點： "The boarding area at Jakarta airport was so too small and didn't have enough seats. Many had to stand. Lacking class."
優點： "The crew were very friendly and professional"
缺點： "Plane was a bit old and Didn't have USB port to charge my phone. I always like it when I can charge my devices on board so I know I have full battery once I get off."
優點： "Service onboard as usual was excellent"
缺點： "Late arrival of the aircraft resulted in 40 minutes delay of our departure time."
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
Efficient like all the other flights with them. An outstanding budget airline!
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
優點： "The snacks were nice and the crew was nice"
缺點： "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "It was a wonderful flight. Crew was very friendly"
缺點： "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
優點： "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
缺點： "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
缺點： "More options for music and movies."
優點： "Comfortable seats, good entertainment options"
優點： "Comfortable seat, good entertainment options"
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
優點： "new plan and equipments are good"
優點： "Food and entertainment were consistently good."
缺點： "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
優點： "Probably the best and cleanest Thai airline company. Friendly and professional"
缺點： "Food was so so but not a big deal."
優點： "Good food"
缺點： "Flight was over an hour late"
缺點： "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
優點： "The service was great as was the space."
缺點： "I would have liked a window seat."
優點： "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
優點： "Courteous and professional stadd"
缺點： "Some hurry up but not overly so"
優點： "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
缺點： "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
缺點： "食物差 設施差"
缺點： "Bus gate on arrival"
優點： "The food was better than the last time."
優點： "For such a short 1 hour flight, they managed to feed an A330 plane load of people - pretty impressive feat considering that US carriers don’t even bother to give complimentary hot food on a cross country flight. The color scheme didn’t hurt either. The FA’s were very accommodating and so pleasant."
優點： "Service and entertainment"
缺點： "Not so satisfied with food"
缺點： "No where to charger my phone."
優點： "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
缺點： "Special screenings in singapore of all luggage: took more than 1 hour to get out"
優點： "The staff was nice and efficient."
缺點： "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
缺點： "3 hour delay made it difficult to be thrilled about anything"
缺點： "Seat cushion is hard and not comfortable"
缺點： "Flight from koh samui to bkk cancelled and has to spend 2 hours on phone to arrange another flight. Catamaran gave me the wrong phone number for calling thai airways. Thai airways/vayama had originally booked me on another flight without confirming it would have been ok. Terrible in flight service especially on way back."
優點： "New, comfortable plane, good choice of movies, good food, great crew."
缺點： "Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic."
優點： "quick flight"
優點： "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
缺點： "The seat pocket was broken."
優點： "Whole package very good"
缺點： "All good"
優點： "Crew were bright and cheery"
缺點： "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
優點： "Al ways friendly and helpful"
優點： "First class airline"
缺點： "decor inside plane looked a little dated"
優點： "Liked their food, movies."
缺點： "I didnt like the way they were late each time, boarding gates were such a mess and they never started on time, seats were not as good as I thought they would be."
優點： "fligth was great, seat good, meal good, etc"
缺點： "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
缺點： "Old seats, food was ok"
Flight was okay. 1 piece of Luggage is still missing.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
Flight was delayed for 45 mins without any informed provided
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
At least they shoud have offer water 🤭
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
缺點： "No delays"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Crew were good"
缺點： "Flight was late."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
缺點： "Allow us to upgrade class"
優點： "Can't complain"
缺點： "Cheaper? :) !"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
缺點： "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
缺點： "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "On Time No Frills.Overall Good"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
缺點： "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
優點： "on time and departed early"
缺點： "none. is budget airline"
缺點： "Journey / organisation"
優點： "Nice aircraft, on time departure and arrival"
缺點： "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
缺點： "Boarding process Delayed flight"
優點： "comfortable seat"
缺點： "No TV on plane"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
優點： "i did not see any entertainment."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
缺點： "Disorganized boarding"
優點： "Nothing to like"
缺點： "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
優點： "The crew was really nice, saw them help several people put their luggage in the overhead bin."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"
缺點： "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
優點： "They were very professional, polite and helpful"
缺點： "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"