優點： "Great service for economy. Very attentive flight attendants."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "The crew"
缺點： "Being late"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "So cramped. Very uncomfortable flight."
缺點： "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "No major disasters, comfortable seats, on time."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "The staff"
優點： "Wonderful Crew."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "everything was perfect!!"
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
缺點： "I think it would be good to put more food that is geared to a more international palate."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
缺點： "Food was extremely disappointing"
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "excellent food,comfortable, easy check in process"
缺點： "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
優點： "Good solid flight on a relatively comfortable plane"
缺點： "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
優點： "Service & Food"
優點： "It seemed more spacious. Food was pretty good."
優點： "We got to our destination."
缺點： "Better social distancing standards. People are still getting sick even with the vaccine."
缺點： "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
優點： "Nice to fly again!"
優點： "They moved me to a more comfortable seat"
缺點： "The smell in the bathroom was terrible"
缺點： "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
優點： "The flight crew and the captain were terrific."
缺點： "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
優點： "Comfortable seats with plenty of legroom."
缺點： "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
缺點： "The return flight was cancal very late"
優點： "The seat is uncomfortable"
優點： "Crew was kind and attentive"
缺點： "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
缺點： "The seats are very uncomfortable"
缺點： "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
優點： "some what and it could be better"
缺點： "the help you get from the crew and if they wouldn't make so many gate changes"
優點： "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
缺點： "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
缺點： "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
缺點： "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
優點： "Food and drink services were great.. friendly and accommodating"
缺點： "Seats are a tad uncomfortable for longer flights.."
優點： "flight crew was great"
缺點： "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
優點： "The crew was wonderful of the flight was fine!"
缺點： "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
優點： "Availability of WiFi"
缺點： "Tightness of seats especially with so many people coughing."
優點： "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
缺點： "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
優點： "Newish/refurbished interior with plenty of overhead storage. Loved USB port. Comfortable and expeditious trip."
優點： "I really like American. The seats were comfy and legroom was adequate. I especially liked the individual screens and free in-flight “Netflix” movie service, which kept my 2 year olds occupied for the 4 hour flight. I see no need to fly any other airline."
缺點： "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
優點： "Flight was fast and comfortable."
缺點： "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
優點： "Not a single part has a positive remark"
缺點： "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
優點： "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
優點： "service was good"
缺點： "seating was uncomfortible"
優點： "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
缺點： "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
優點： "Nothing whatsoever."
缺點： "The connection was too short and I nearly missed my flight. This idiot shuttle operator willfully refused to tell me (literally she just walked away when I asked which terminal the shuttle was going to) where the shuttle was going and I ended up at the wrong terminal"
優點： "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
優點： "The crew was phenomenal!"
缺點： "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
優點： "Was able to get my flight transferred!"
缺點： "I liked Everything!"
優點： "Friendly and attentive crew. On time."
缺點： "Upgraded seat to be more comfortable. Very, very cold. Uncomfortable cold. Apparently it was an old plane and adjustments to temperature were difficult. No individual tv screens. At one point the steward lost control of drink cart and crashed into my personal headphones which he broke."
優點： "Nice crew"
優點： "Flight was on time."
缺點： "De-boarding was slow"
優點： "The flight attendants were great."
缺點： "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
缺點： "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
優點： "Fast boarding. Arrived earlier. Nice plane, very clean."
優點： "Overall, one of the most enjoyable International flight experiences I have ever had."
優點： "Good seats after being moved. Flight attendants were great."
缺點： "4.5 hours late leaving. Returning flight 1.5 late on return flight."
優點： "Quick boarding and taxi. On and off the flight seemlessly."
缺點： "I was expecting to be on an JAL flight but it wasn't JAL and was operated by american airlines and I feel ripped off."
缺點： "I was upset with overall customer service"
優點： "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
優點： "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
優點： "Perfect..!!! Very nice...!!!"
缺點： "I think that is just perfect for a very short flight you can not ask for something else."
缺點： "Flight personnel seem like they dont enjoy their job."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The crew were very welcoming and took care of passengers very well"
缺點： "Not sure as I really liked this flight leg"
缺點： "Sits not suitable for long distance travel"
優點： "It was a united operated flight with a united airplane and crew. Seats and space were much more comfortable."
缺點： "Better food options, better quality snacks."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
缺點： "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
缺點： "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Never made connection since first flight was deplaned"
缺點： "Never made it"
缺點： "The delayed flights and neck pillows."
優點： "Flight was on time and I received my checked baggage."
缺點： "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
優點： "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
缺點： "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
缺點： "Hated united. Poor customer service"
優點： "the soda water was good."
缺點： "It was late, as almost all United flights are. sad."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Good cabin & flight crew; kept us informed."
缺點： "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "They check my bag for free but so did American"
優點： "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
缺點： "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
缺點： "Didn't take the plane!"
優點： "I had an empty seat next to me."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "My lucky lucky butt"
缺點： "That I wasn't going to make my connecting flight because of delays which meant overnight in airport- they wouldn't put me in a hotel!! But I made my connecting flight.... Because it was suuuuuper delayed- no one's fault. So scratch that poor I'll give it 2 stars..."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "I had left my laptop at security and the woman at the on board desk (wish i knew her name) changed my flight to go on a later flight to West Palm Beach instead so I could get my laptop and continue on my way to Florida. She didn't even charge me anything extra! The West Palm Flight wasn't full and I was able to get closer to my destination going to West Palm Florida. The flight was smooth and the snacks were great too!"
優點： "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Crew was great"
缺點： "Aircraft interior is dated."
缺點： "Time and efficiency"
優點： "Flight crew keep kind and courteous."
缺點： "Did get to my father's memorial service on time"
缺點： "Our flight was not operated by Lufthansa but by United Airlines. We received no email notification of this change and were very confused when we arrived at the airport and Lufthansa employees told us they don't operate a flight direct to New York. The flight was very nice with United but notice of this change was needed."
優點： "The crew was great!"
缺點： "It would be great if those with connecting flights could choose their seat for both flights"
優點： "No problem with United app getting to gate and boarding"
缺點： "I booked my and my husbands flight and only earned points on me, and not his flight. Disappointing."
優點： "Friendly flight attendants Help luggage personel"
優點： "every thing"
優點： "The flight"
缺點： "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."