"First the airlines let terrorists make travel a pain and now covid has the process so crazy half the time I just stay home. What could have been better how about everything. Lack of food lack of courteously how about youm some kindness and understanding"
缺點： "Food option to purchase"
優點： "The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy."
缺點： "When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport."
缺點： "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."
缺點： "Food and drinks"
優點： "Literally nothing"
缺點： "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
優點： "It was fine the next leg of the trip was cancelled"
優點： "Everything was generally great I don’t have any complaints."
缺點： "Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac."
優點： "everything was good"
缺點： "I’m not sure"
缺點： "On line booked ticket in wrong name and they would not change or refund"
優點： "The space between the seats"
缺點： "Seats space"
優點： "Horrible !!!"
缺點： "Be on time !!!!"
優點： "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
缺點： "The usual, roomier seats, on time"
優點： "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
缺點： "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
缺點： "food and entertainment (5+ hours!)"
缺點： "the flight was delayed 5 hours due to maintenance. The captain had to finally, after several hours, come to the boarding area to inform all of us that there was problem that was not communicated correctly so we then had to wait an additional 2.5 hours more on top of the original 2.5 hour delay for the two certified mechanics on St. Croix to attest that the plane could fly. No one asked them to come earlier, so we waited for pretty much five (5) hours. We were promised meals and hotel in Miami. the Miami American Airlines service desk told us, sorry, there's so many people, we could not be accommodated. This is outrageous, and I want my money back. I paid for 4 people on that flight and we were treated horribly. On top of that....Cheapoair, representative from whom I bought the tickets, sold me tickets without my understanding that we only had 41 minutes to get off the original flight from Christiansted find the next flight and board it. We never would have made it. Final point, the Cheapoair guy who sold me the tickets charged me about 500 dollars more than what he said the cost was. He quoted and said "all in" 1150 per ticket (I bought 4 tickets). He then charged me nearly 5300 Again this is outrageous and a complete sham. I demand to be compensated for this."
缺點： "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
缺點： "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
優點： "I could give you specific feedback if I'd actually flown anywhere. American Airlines completely screwed the pooch, rebooked, and then canceled my flights. They could've handled it much better and we found out later from another agent that they had other flights that could've gotten us on another one of their flights that would have gotten us there on time."
缺點： "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
優點： "Fast booking"
缺點： "my flight was cancelled. I got a call earlier today that I was rebooked to an earlier flight. I had to rush out of the hotel to return the car. Flight was delayed for another hour."
優點： "Short flight"
缺點： "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
缺點： "Late to Tulsa again.l"
缺點： "there was screens but no movies or anything"
優點： "I flew economy. We left the gate on time, the seat was comfortable, entertainment was varied, flight attendants that I came in contact with were professional and pleasant, food was hot and very good, pilots got me where I wanted to go, and that little container of ice cream - oh I love it! The plane was not completely full, which made the seating more comfortable than it would have been if the plane was full."
缺點： "I was ushered into what became a very slow line to board. The employee at the end of my line had to deal with a few problems so I ended up boarding close to the end, behind those with higher group boarding numbers than I. Having a single line up to the two boarding employees, would avoid that, albeit make a longer line to begin with."
缺點： "American Airlines lost one of my bags They also lost one of Dsrnell Wilson's bags as well"
優點： "Seats were comefortable"
缺點： "Didn’t serve proper meals. Sorry, a hot pocket is not dinner. Crew as ambivalent."
優點： "Flight crew was courteous Seat was as comfortable as an airline seat can be"
缺點： "BULKHEAD seat did not have entertainment. Had to go in search of water"
優點： "Food was okay.."
缺點： "Had a bulk head seat that turned out to be not one."
缺點： "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
優點： "The crew was friendly and competent."
缺點： "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
優點： "A flight that actually had extra seats? I couldn't believe it. Plus the entertainment options made the 8 hour flight "fly" by (no pun intended)"
優點： "Personal service and care by the ticketing to seat our family together"
缺點： "Lack of communication from the crew on the delay."
優點： "Didn't have to turn around & come back like other flight. Still got to my destination in time."
缺點： "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
優點： "Crew was apologetic."
缺點： "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
優點： "The crew was nice and because the flight wasn't full we had ample space."
缺點： "Flight was delayed. It was already a late flight with 2 children"
缺點： "Food is horrible Change seats without notice"
缺點： " the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. They have to accommodate bags under the front seat making the already uncomfortable trip more painful. Also this process may delay the departure time.  Food service is terrible. no options, specially for kids or people with food restrictions. Not even the payed ones offer healthy food alternatives.  No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. They forgot about the pillows and blankets you find in other airlines.  at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination..."
優點： "Every single crew member was extremely helpful and friendly. Also the leg room was acceptable compared to similar airlines. Comfortable seats and smooth flight. We were even 20 minutes early to BCN!"
缺點： "The plane was very old and the entertainment was okay... That's if your screen worked, which mine did not. An 8 hour flight without entertainment is not the best scenario. Also, I know it wasn't just my screen that wasn't working."
優點： "I really appreciated the drink cart coming through several times. The air is so dry on a plane, it's nice to stay hydrated."
缺點： "One older flight attendant was rude to the younger for no good reason. She was abrasive throughout the flight. The rest of the flight attendants were great."
優點： "Entertainment system has a good selection"
缺點： "No earphones to listen to the soundtrack on the entertainment system"
優點： "Flight left about 30 min late but still landed in philly pretty much only time."
缺點： "I wish there was a way to request to not sit next to someone carrying on a pet."
優點： "It was last minute booking, I was balky for the price and the overall experience was comfortable."
缺點： "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
優點： "Never on time...NEVER!"
缺點： "Getting out of the plane."
優點： "Space security manners"