Good: The flight landing was smooth. Bad: Gave only a cup of water, rather than a bottle for the night. Good: The flight attendant refilled the tea cup.
On time, very smooth check in at Istanbul Airport.
優點： "crew need to be more polite and kind"
缺點： "just a more kind crew would be great"
缺點： "They were making luggage issues with all passengers"
優點： "Good entertainment system"
缺點： "Old plane. Not sparkling clean... bad leg room"
優點： "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
缺點： "Fly another airline"
優點： "Best service, food, seats, space, amenities."
缺點： "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
缺點： "Delay flight from Istanbul.."
優點： "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
缺點： "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
缺點： "Flying out of the Istanbul airport was horrible."
優點： "Cost of seat."
缺點： "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
缺點： "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"
缺點： "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
優點： "The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean."
缺點： "Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew."
缺點： "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
優點： "Movies, I had leg room. Nice friendly staff .."
缺點： "Internet would not work"
優點： "Turkish Airlines does a fantastic job. I won’t fly any other airline to Greece. For the value and service it is second to none."
缺點： "Good service."
優點： "The flights themselves were fine"
缺點： "However, having a long layover in Istanbul airport was a problem as there are no seats available to sit it for hours. If Turkish Airlines wishes to continue to be a major travel hub they will need to cater to transit passengers."
優點： "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
缺點： "The worst attitude. Travelled with baby and gave us seats separated and no basinet. Said don't care"
優點： "Great variety in entertainment options and delicious food, well prepared and served."
缺點： "There was a "skip" or interruption in the movies. I could follow them, but the system needs to be adjusted a bit. Overall very good. Oddly, the foot rest, in the upright position, bumped into my shins and made stretching my legs a bit uncomfortable. And I'm average height (5' 10")."
優點： "Service and people."
缺點： "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"
優點： "Super friendly - and fantastic entertaiment!"
缺點： "Security and bags checks returning were awful about 4 between airport doors and airplane. Must be a way to clean the process up some."
缺點： "We had to wait about one hour after sitting."
缺點： "leaving late"
優點： "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
缺點： "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
缺點： "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
優點： "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
缺點： "See literally everything above"
優點： "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
缺點： "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
優點： "Food and Crew"
缺點： "The fact that the boarding was by bus and not through a sleeve detracts from the process."
優點： "Overall it was a smooth flight except for few minor issues."
缺點： "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
缺點： "Vegetarian meals were not good."
優點： "Easy checking reasonable wait."
優點： "Everything was top notch.. the food, the service, the overall experience."
缺點： "Our flight was canceled and we lost an entire day of our vacation (apartment rental, car rental, etc). Before leaving to Istanbul when we were in New York we asked if they would reroute our flights from New York City to Naples, Italy since the terrorist attack occurred in Istanbul causing the airport to be shut down. We were reassured that there would be no problems and we would be rerouted once we landed in Turkey, and lo and behold our flights were canceled. We had to spend the day in Turkey, pay for our own food, and pay for the visa €30 per person. This all could have been avoided had they rerouted our flights to another city."
優點： "Prompt service throughout."
缺點： "Would have preferred gate departure and arrival."
缺點： "The TVs did not work on my flight from Istanbul to Hamburg. Not only my tv but others on the plane kept saying it was an "error" do to a seat readjustment. Also it is so hot in the Turkish airport especially in the 300 gates. It made boarding miserable because there was so many people."
優點： "God overall"
缺點： "Your food is terrible!!"
缺點： "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
優點： "I did like the workers in the plane because they look competent and committed."
優點： "Everything was really great!"
優點： "The seat was good"
缺點： "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
優點： "Great people excellent staff"
優點： "Entertainment system was great. I asked for an extra legroom seat when checking in (because I'm 6ft+), and this request was entertained for both me and my wife."
缺點： "The 2nd meal didn't have any protein and didn't taste very good. The seats are generally tight for anyone who is taller than 6 ft."