優點： "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
缺點： "Cabin temperatures seemed to be very hot through the flight"
優點： "WAS OK BUT NEED BETTER PILLOWS"
優點： "Food was fantastic, everyone was friendly, plane was clean and orderly."
缺點： "I am a vegetarian. My food was not yummy."
優點： "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點： "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Amazing crew and food; clean lavatories throughout the flight"
缺點： "Need more elbow space; 10 seats across in the economy section really soured the experience"
優點： "Free food!"
優點： "The crew and food was great. The legroom not so great."
優點： "Crews are excellent"
缺點： "More legroom"
優點： "attentive staff"
缺點： "they destroyed my suitcase"
優點： "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點： "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
優點： "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
缺點： "Boarding time always seem to slip a few minutes lately."
優點： "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
缺點： "A little pricier than other airlines but definitely better!"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
缺點： "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
缺點： "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
優點： "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Lovely, charming flight attendants and a decent lunch with two choices, both of which were good. Where do they find these flight attendants? They are amazing."
缺點： "The Airbus is not as nice as the Boeing, but the flight is a relatively short hop."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Great crew, impressive washrooms, food was wholesome and warm"
缺點： "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
缺點： "Delay for 1 and half hour"
優點： "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
缺點： "Try to get an isle seat- seats feel small."
優點： "same comments as the Toronto to Taipei sector...."
優點： "food is good"
缺點： "night hour flight"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Staff was very helpful. They went above and beyond."
優點： "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
優點： "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
缺點： "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
缺點： "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Better fly on time. Thats all
Awful, awful, awful airline, poor food and seats .. business class feels like economy
優點： "The crew were attentive & accommodating."
缺點： "Food was not that good at all."
優點： "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
優點： "Movie selection was ok"
缺點： "Ran out of meals offered me crackers and bread boarding was a mess long delays I will never fly Philippines airline again!"
優點： "Great and helpful crew. Good entertainment selection."
缺點： "Install IFE, organize the boarding process. Blankets on given on request"
優點： "Time management"
缺點： "More information about the terminals"
優點： "Nothing in particular"
缺點： "Check in at Manila was super slow. It took us 3 hours to check in at the counter. Food was terrible."
缺點： "Older plane, no entertainment but did have free wifi"
優點： "Food and service were good, so was inflight entertainment"
缺點： "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
缺點： "Long lines at check-in counter. We waited for almost 2 hours!"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "The food was great and so was the entertainment."
缺點： "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
優點： "Good food."
缺點： "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
缺點： "The business seat was very uncomfortable"
優點： "The steward and stewardess were very nice."
缺點： "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
缺點： "Ran out of chicken for the paid meal. Fish was terrible."
優點： "Yes crew and plane were ok."
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
缺點： "old 777, no storage, not comfortable, entertainment system not working via remote, service so so."
優點： "Again lovely food and crew. Same good seats as the A350 from LHR."
缺點： "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
優點： "Online checkin was easy and actual counter checkin to get boarding passes was quick. The counters were actually open about 4 hrs before the actual flight. Then, we were able to get seats next to each other with an aisle, in a row that we wanted. Departure seemed on time and arrival was about 45 minutes earlier due to a tailwind. Food was good and service was frequent. Attendants were nice and polite."
缺點： "At the gates, we were not allowed to bring water, even though this was after the security and X-ray. There was another X-ray station at the gate and the water was from the store next to the gate or from the drinking fountain. Really odd that this was required by the US govt."
優點： "Cheap biz flight from ruh to mnl, non stop service"
缺點： "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
缺點： "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
缺點： "Unorganized for seating, they don’t prioritize family with a baby to seat together. 12:35am flight still delayed!"
優點： "Friendly crew. Nice plane. They fed us even though it was less than 2 hour flight."
缺點： "Delayed flight, late take off. Chicken nuggets I had we're bland."
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
缺點： "The food on both flights was pretty disgusting. And I was never given the option to order a diabetic meal."
缺點： "The crew ran out of meal choices for those in the back rows. Then there were no hot towels again for everyone in the back rows. There were no apologies for running out of hot towels even when it was asked about."
優點： "It was like most other flights ie it was fine. Above average overall."
缺點： "A big negative was the transit lounge in Manila. Between 2 Philippine Airline flights we had an 8 hour layover in the Manila transit lounge. Not impressed at all. There were about 4/5 staff but they sat outside the lounge & did nothing to control the passengers & keep them quiet /organised. The lounge was very crowded, very noisy & there was only water to drink & nothing to eat. For 8 hours! The very least should be to supply more seating & a facility where passengers can order coffee/tea & snacks. Also there was only 1 ladies toilet, so always occupied. The lounge Definately needs an urgent upgrade in facilities then I would consider flying Phillipine Aiines again."
優點： "The staff was friendly."
缺點： "The airplane was over booked, there was not enough food for everyone, the food was stale and expired, the bathrooms exuded a stench to which you had to endure throughout the entore flight, there was not enough crew so requesting things took very long and we had turbulence for 90% of the flight, on a flight that was 11 hours long."
優點： "Crew was fine food mediocre"
缺點： "Leg room is real tight. Hardly any space to move. Compared to other airlines the A320-200 Philippine Airlines aircraft has been packed with way too many seats. Will not fly them again."
優點： "When I first checked in I was pleased to have the exit row as my seat as I really enjoy the extra leg room especially on an overnight flight. Then just before we boarded I got upgraded to business class which has never happened to me before and I loved it! The staff were very nice and the flight was enjoyable, I was able to sleep very well."
缺點： "The Chinese dumplings that I had for breakfast weren’t very good, they didn’t seem very fresh."
缺點： "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
缺點： "Seats are too close together in economy for anyone over 5 foot ten inches."
優點： "Nonstop route, and entertainment."
優點： "It was good value, and landed a little early."
缺點： "No power plug or USB charging port."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight"
缺點： "The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked"
優點： "Very comfortable seat. Excellent service. clean toilet."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Plane was okay/good. Crew was good."
優點： "crews are good"
缺點： "Bad staff, no eng at all at tje desk in china"
優點： "The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai"
缺點： "Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew."
優點： "Food was okay, though they didn't get the variety of our vegetarian meals correct once again. Flight was timely."
缺點： "Worst thing was changing our pre-reserved seats saying it was an improvement, then sticking me from an aisle to a middle seat. It's one thing to do it, but it's egregious to lie about it. Crew was cold and not so friendly. They were a little rude as well, but some passengers were also rude. They were efficient, however. Earphones didn't work properly. Movie selection was just okay. Layover too long without a supplied hotel (16 hours)."
優點： "The only positive thing to say is that the flight was on time."
缺點： "* Failure at communication: At check-in we were told that they cannot route the luggage to the final destination (Shanghai). We will have to fetch the luggage from the luggage belt and check it in again at Chengdu airport from scratch. Also it was not possible to get the boarding pass for this flight online and select seats. This was brand new information for us. Nor China Southern, nor KLM nor Kayak did inform us about this at anytime. This never happened to us and if we knew in advance we would not have booked this connection (one in Amsterdam and one in Chengdu). Passengers need to be informed about this! Some people mentioned this is Chinese state policy, still not sure about this though. * Horrible transfer experience: In summary we were on ourselves, information was absent or just plain wrong by the ground staff at Chengdu airport. Which resultet in us queuing in 3 different lanes. Even in the first lane we queued, following official signs for transfer, the first staff told us we can queue here but then the lady at the counter (after 30min queueing) told us to go somewhere else instead. We had to wait in the rain to take a shuttle bus to another terminal. There we then queued at a China Southern counter, but it turned out to be incompatible with our ticket (booked with China Southern but operated by China Eastern - not communicated to us). Hence we queued yet again at a China Eastern counter which was eventually the correct one. Common to all this was the negative attitude of all staff which basically didn't care at all and were just incompetent. Note that this was not a language issue, as one of us is fluent in Chinese. * Once boarded the plane, which was 25% full, we were even disallowed to change seats due to "weight balance issue" (which seems to be just a joke given the weight of the airplane itself...). Note that the check-in agent explicitely told that because the plane is half-full we can just freely select an empty seat - yet another false information. * Conclusion: 1. Transparent information is they key for making a booking decision. 2. Do not fly via Chengdu airport. This will just ruin your trip. This airport is not ready to serve as international transfer spot."
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
缺點： "Very limited English speaking programs/movies"
優點： "Airline staff at the airport were super nice and helpful"
缺點： "They airline can’t add your TSA pass to the boarding pass Food is definitely not as interesting compare to other flights even though mine was only rice and beef and nothing Asian."
優點： "Priority boarding for Elite Plus well organized Full reclining (flat) seats Maybe 10–25% of Business class seats taken. Quiet. Lots of room. Dedicatated, exclusive business class shuttle bus to terminal upon arrival. Friendly, polite cabin crew."
缺點： "English skills of crew limited. Got the job done."
缺點： "Making my way to the bathroom during boarding I was instructed to return to my seat simultaneously as the flight attendant nearly pushed me to the ground in haste."
缺點： "There were dried throw up on my sister's seat belt (next to me) and on the floor below us so the the whole duration of the flight smelled like throw up."
優點： "Nice flight and nice staff"
缺點： "Nothing to complain about"
缺點： "When checking to see if my flight was still on time before leaving I discovered the flight was canceled. I was not notified or given I new flight. I had to buy a whole new ticket (that was much more expensive then the one I already had) on top of the one I already purchased and now have to attempt to get refunded"
優點： "No much."
缺點： "We wanted to upgrade to business class, but were told we could only do it once on board. On board you could only upgrade if you had cash; they didn't take credit cards. There were no snacks and the food served was mediocre at best. Shanghai Pudong Airport is a horrible airport and the day we were there they were not letting anyone out of the airport that has less than 24 hours between flights. We had to sit in that horrible airport with no wifi for 12 hours! Miserable!"
優點： "Crew members are great and the restroom is always cleaned. The seat is very comfortable. I slept for eight hours straight."
優點： "Very helpful and courteous air crew"
缺點： "Everything was good and for a short flight Like this the crew made it very comfortable"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Crew was very friendly, TV/movies were good, and food was tasty."
缺點： "Bathrooms didn’t include things like toothbrushes that make other flights a little bit better."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The food"
缺點： "I would like to try first or business class"
優點： "The food was amazing two hot meals and a couple of snacks."
缺點： "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
缺點： "Seats did not recline. (Overnight flight.)"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "It wasn’t a flight I had to catch the high speed light rail and two buses; therefore, I’d say that this flight was false advertisement and should be corrected for future travelers."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Everything else except the rough ride"
缺點： "The turbulence. I was very uncomfortable and scared. The plane ride was just too rocky and it just lasted too long. Thought it was going to crash. But it's not the pilot's fault I would travel with China Eastern again."
優點： "Good space, good food, good entertainment!"
缺點： "Cabin Crews mostly did not know how to speak english."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點： "Interface to entertainment could be less repetitive. easier to navigate. Preview trailers would help. All the ads are annoying to watch when you havent committed to the movie yet."
優點： "Service was wonderful and the flight was peaceful and faster than we anticipated (10 hours as opposed to 12.5 that our confirmation said)!"
缺點： "The first leg of the flight from Osaka to Shanghai was about an hour late taking off which caused us to have to run to our connecting flight to SFO. It was a bit stressful and we weren't sure we were going to make it."
優點： "the two things I thought were good was the staff and the entertainment. The staff was nice and attentive. And there was a wide range of entertainment to choose from. They had lots of movies and games you could pick from with a few tv shows."
缺點： "I flew this airline round trip from the US to Thailand, so I was in the air 10+ hours both ways. It was not the most comfortable plane ride I have been in. There is not a lot of room, but they were very well priced tickets so I wasn't expecting a lot either. Also this airline does not let you use your smart phone even when on air plane mode at all during the flight. So if like me you planned on listening to your music and audiobooks you downloaded, specifically for the flight, on your iPhone you are out of luck. Also the food was not great...but it's airplane food so again I was expecting much."
優點： "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
The crew was very attentive, friendly and efficient.
優點： "The crew was excellent, especially the stewardesses."
缺點： "Their wifi service is ridiculously expensive $32 and it doesn't work."
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "Comfortable, clean, good crew, early landing."
缺點： "15 minutes stuck on the bus at disembarkation sucked."
優點： "The leg room"
缺點： "Boarding process"
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "It was very good value for money."
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
缺點： "Allow us to upgrade class"
優點： "Can't complain"
缺點： "Cheaper? :) !"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
缺點： "Music or movie will be good."
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
缺點： "You can choose your seat but when you pay you can choose a seat and I don’t like this"
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
優點： "It was a good flight"
缺點： "The long delay......"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
缺點： "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
缺點： "Journey / organisation"
缺點： "Boarding process Delayed flight"
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
優點： "Affordable biz class"
缺點： "Really poor food and flight was delayed 2 hours both ways"
缺點： "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
優點： "The cost was cheap"
缺點： "There wasn't much room for someone who is 6'4''"
缺點： "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
優點： "Good value. Some leg room in Biz."
缺點： "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"
缺點： "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
優點： "QUIET ZONE"
缺點： "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
缺點： "I had lost my luggage from Singapore to Maldives’s airport"
優點： "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
缺點： "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
優點： "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
優點： "It was all great. Paid extra for the quiet area. Worth it"
缺點： "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
優點： "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
缺點： "An hour and half delayed without prior notice. So i had to wait at the gate."
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
缺點： "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
優點： "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
缺點： "Want to have a USB charging port on a seat"
優點： "The airline assigned the latest airplane to my flight. Its USB charging port was good."
缺點： "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
優點： "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
缺點： "Screen employees and make sure they don’t deceive people."
優點： "I missed the trip. Can you help me with the refund or part of it?"
缺點： "I missed the trip. Can you help me with the refund or part of it?"
缺點： "Super delayed flight they dont offer even water and to think we are travelling with children."
優點： "Fast boarding"
缺點： "Plane wasn’t full so crew should have let us spread out"
優點： "All is helpful"
缺點： "Make the plane clean..."
優點： "Since I checked In early, they let me in on an earlier flight. Thanks!"
優點： "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
缺點： "At least a small meal and drinks on a 8.5 hour flight."
優點： "Seat was ok but could not sit with my husband"
缺點： "Check in queue at Bangkok Airport was very long nd took ages"
缺點： "So late, I missed a 3 hour connection."
優點： "Friendly and ready to help crew"
缺點： "No form entertainment whatsoever. Deleted for about 2 hours"
優點： "I liked that everything was fast and easy with no issues"
優點： "Staff was helpful pre boarding"
缺點： "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
缺點： "customer service"
優點： "Friendly crew, quick boarding, landed ahead of schedule!"
缺點： "The cabin temperature was too cold!!"
優點： "Staff's communication and it was on time"
缺點： "Too cold in the aircrat"
優點： "No thing at all"
缺點： "Seats very small food disgusting ,they don't offer you any thing on board"
優點： "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
優點： "Efficient boarding"
優點： "Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary"
缺點： "Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?"
缺點： "Very uncomfortable seats."
優點： "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
缺點： "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
缺點： "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
缺點： "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
缺點： "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
缺點： "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
缺點： "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
缺點： "No food, no check in luggage but extra fee, no movies, no , no blanket."
優點： "On board Staff was great. Made everyone as comfortable as possible."
缺點： "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
優點： "On time. Organized boarding. Roomy seats"
缺點： "Horrible experience.. Will never fly this airline"
優點： "Very efficient!i was very happy with whole flight!"
優點： "I wish I had something to like about it."
缺點： "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
優點： "Flight was cancelled. No information about refund"
缺點： "The flight was 45 minutes late"
優點： "On time"
缺點： "Seats are uncomfortable."
優點： "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
優點： "The entire process was a breeze"
優點： "Nice modern plane, great crew."
缺點： "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."
優點： "Crew were friendly"
缺點： "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
優點： "Didnt like anything"
缺點： "Changed the time of my flight twice. But still late."