No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
缺點： "We got drinking water after landing. Would be better to provide some snacks on the way out."
缺點： "I understand that the crew was probably tired, but I believe they can be friendlier."
優點： "Crew are efficient and friendly"
缺點： "Portion of food could have been slightly bigger"
優點： "Good and being on time"
缺點： "So far so good for its price"
優點： "Good meal"
缺點： "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
優點： "Lovely people. Lovely service. Good food."
優點： "Great services"
缺點： "Great seat and smooth flight"
缺點： "Excellent price generous luggage allowance."
優點： "Seamless boarding and deviating."
缺點： "Thai Smole seats offer the least legroom in my experience. Very narrow."
缺點： "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
優點： "I'm very justifying for the flight."
優點： "On-time departure and arrival."
缺點： "Nothing to complain about."
缺點： "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
優點： "Good services"
缺點： "Good service and comfortable"
優點： "Easy to book, travel and get around with."
缺點： "The on board snack isn’t great."
優點： "The relaxed atmosphere and attentiveness of the flight attendants"
缺點： "The distance of the terminal to the aircraft"
優點： "Seats were comfy and staff helpful and nice."
缺點： "$60 charge for 10 kilos overweight limit. This is terrible."
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
優點： "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
缺點： "Loved everything"
優點： "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
優點： "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
缺點： "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
優點： "friendly, professional crew"
優點： "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
缺點： "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
缺點： "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
優點： "Friendly staff through every step of the way."
缺點： "Vegan food options would be a wonderful addition. Everything else was great!"
缺點： "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "Quick flight"
缺點： "40 minute delay"
優點： "Awesome service, great staff, amazing trip"
優點： "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
缺點： "I would have appreciated a vegetarian option for the meal."
缺點： "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Very flight and check-in process"
優點： "Aircraft size was big for short haul"
缺點： "Not much to dislike"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Everything was first rate and efficient"
優點： "Crew were friendly and did a great job in the short time they had."
優點： "Check in was so easy and smooth. Boarding was as well!"
缺點： "I appreciated the food that they gave out, but it wasn't very tasty."
優點： "Great flight. On time. The crew was polite and professional. Nice experience."
優點： "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
優點： "Overall everything was good except meal option"
缺點： "Not having vegetarian snack or meal"
優點： "Such an amazing experience! From start to finish!"
優點： "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Plane left on time and it’s a straightforward experience.
Prio check-in just means a extra line to wait not check in before others just lost of money. Had a delay of more then an hour almost missed the check-in window from my hotel
The ticket number Kiwi gave me was not recognized by Vietjet so I was unable to do the check in. When I got to the airport I was told my flight was cancelled. And we almost missed our connecting flights in Bangkok but luckily we just made it on an earlier flight. If we had not arrived early for our flights we would have missed both flights. Kiwi needs to tell your customers when their flights have been cancelled!!!!!!!!
The ticket number that Kiwi gave us was not recognized by Vietjet so we were unable to do the check in. When I got to the airport I was told my flight was cancelled! And we almost missed our connecting flights in Bangkok but luckily we just made it on an earlier flight. If we had not arrived early for our flights we would have missed both flights. Kiwi needs to tell their customers when their flights have been cancelled!!!!!!!!
Very bad experience all around
No food or entertainment on this one hour flight. Crew were very nice as always!
Great flight between Bangkok, and Phuket.
Service before boarding, boarding staff made me buy another return ticket as my Evisa was processing, when I landed my visa was already delivered as I new it would be, wasted money because this arrogant self important b wanted to show her authority
缺點： "Least leg room of any flight I've ever taken."
缺點： "Not much leg room. Make sure they seat your party members together at check-in."
優點： "Great service, on schedule. The only flight to CNX. I am so happy they got me to CNX."
缺點： "Left early, arrived early! Excellent"
缺點： "Everything was good. In fact, arrived in Bangkok early. What more could I ask for!"
優點： "Had trouble with Vietjet charging me additional money for a flight change that didn’t go through on their website. Tried to explain it to them at the airport and they didn’t understand. Tried contacting them on their website and still didn’t understand how to fix it."
缺點： "Better policies and a website that works when changing/booking flights"
缺點： "The fees for checked baggage were not clear and they did not state them at all and trying to purchase a checked baggage was impossible to do and frustrating. I had to pay $55 for two bags for an hour flight."
優點： "Very little leg room"
缺點： "No drinks are offered"
缺點： "Check in was frustrating, to say the least. We had to go upstairs to pay an excess baggage fee, instead of where we checked in. Despite being first in line we had to go to the end of the line because we were in the wrong line. They decided to tell us after the other line formed, not at the time."
缺點： "I believe water should be offered for free, but this airline believes otherwise. I was so dehydrated on this flight and I was told it was 60bahts for water, and I ran out of currency, and they did not even take credit cards."
缺點： "3 hour delay, missed all other flights home"
優點： "We left 20 minutes before the regular departure time - Chiang Rai international airport is very convenience"
缺點： "the air crew staff were very picky"