優點： Service was very good despite our one hour delay! Everyone was appropriately apologetic though.
缺點： Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections.
優點： It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality.
缺點： Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly.