New planes, competent pilots, friendly staff.
Departure at your own time
缺點： "delayed landing because of chinese reasons"
優點： "A nice experience overall. Flight was quiet so plenty of personal space."
優點： "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
缺點： "No entertainment options. Little to no food service."
優點： "The crew are ok. They should find jobs with other, better airlines."
缺點： "Flight delayed on both legs. Delay management horrible, call centre was worse."
優點： "Average flight"
缺點： "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
優點： "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
缺點： "Flight wasn't on time to and from HKG."
優點： "The staff were very kind, the seat had a great amount of leg room."
缺點： "There was no alcohol on the flight."
優點： "Getting out of the plane"
缺點： "getting in the plane. No working tablet. Poor food."
優點： "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
優點： "The service is good in general."
缺點： "The boarding process could be improved."
優點： "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
缺點： "The food is rather meh, does not stand out"
缺點： "The flight was over 5 hours delayed and they offered no compensation or extra meal."
優點： "Leg space and good arm rest"
缺點： "No in flight entertainment (movies)"
優點： "The seats are more comfortable compared to the other budget airlines."
缺點： "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
優點： "I have flown Malindo before and I have been happy about tbeir customer service."
優點： "In flight meal."
缺點： "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
優點： "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
缺點： "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
優點： "Service and comfort with blanket, and entertainment movies."
缺點： "Luggage collection rather late in Bali."
優點： "Same as previous, no fuss."
優點： "No fuss, well organised."
優點： "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
缺點： "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
優點： "Ease of booking and 30kg baggage allow all included in quoted flight cost"
缺點： "Food quality appears to be falling down in variety and quality"
優點： "Good service and good plane."
優點： "1) check-in luggage 30kg 2) in-flight meal (small portion though) 3) in-flight entertainment 4) online check-in seat selection (free)"
優點： "You can check-in luggage for free. Not like Airasia"
缺點： "Delays, of course."
優點： "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
優點： "I was very impressed given it is a budget airline."
優點： "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
優點： "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
優點： "Read trip advisor Will never use them again They will have an accident and it will be their fault"
優點： "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
優點： "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
缺點： "There are small snack & water given previously, but now only water."
缺點： "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
缺點： "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
優點： "Proactively checking the boarding pass to shorten que of the boarding process."
缺點： "Cabin very hot. Aircond broken??"
優點： "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
優點： "Good legroom and friendly crew"
缺點： "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
優點： "Every thing in the flight was excellent."
缺點： "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
優點： "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
缺點： "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."
缺點： "Attentiveness and comfort passenger for any incident."
優點： "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
缺點： "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
缺點： "Very great crew, thank you AirAsia"
缺點： "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
缺點： "A little cramped up seats"
優點： "On time"
缺點： "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
優點： "The customer service representatives were very cordial"
缺點： "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."
缺點： "Flight delayed 2hrs"
優點： "Nothing I like"
缺點： "Flight delayed, landed at 2.00am+"
優點： "Assistance in check in"
缺點： "After early boarding still wait like 30 min plus seating in plane"
優點： "Check in, boarding was easy, staff were friendly, flight was uneventful"
缺點： "Unable to use airasia app for e-boarding"
缺點： "One hour delay on runway"
優點： "Personnel very young and friendly - they seem to enjoy their job!"
缺點： "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
優點： "Efficient boarding....took off early in both directions!"
優點： "Fuss free Friendly crew Pay for service"
缺點： "Tight seats Food comes in small portions Website user experience"
優點： "Everything was great"
缺點： "The head stewardess pronounced a few words wrong"
優點： "convenient flight times"
缺點： "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
缺點： "Rough flight and landing, seemed like a rookie pilot was flying."
優點： "Value for money"
缺點： "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
優點： "Pilot was communicative and smooth landing"
缺點： "Long check in. Didn't allow us to mobile or online check in for some reason"
缺點： "constant flight delays"
缺點： "Late flight, not enough announcements"
缺點： "Delay delay"
優點： "WiFi with some entertainment resources"
缺點： "No food/no drinks, unexpected"
優點： "Cabin crew ok Check in online nice E-boarding pass nice"
缺點： "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
缺點： "No family priority boarding."
優點： "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
缺點： "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
優點： "on time friendly staff KL is good airport easy to get through and in to town on the train"
缺點： "even on buses in asia you are given drinking water pay for it here"
優點： "New aircraft A320-200 NEO"
缺點： "Flight delay without information. Delay almost 1:45hrs."
優點： "We got to the destination."
缺點： "-fee to check bags -changed gate without updating status board and delayed boarding -though none could be found, cabin smelt like vomit -no food included, charged money for water. Yes, water. -constant (and unnecessary) updates on PA system -often attempted to sell AirAsia branded paraphernalia during flight while everyone was trying to sleep -sprayed an unknown substance into the cabin to "sanitize" just before we landed (insecticide?!). We were given a warning literally 10 seconds before they sprayed it."
優點： "Just for budget flights"
缺點： "Seats, boarding, delays"
優點： "Early departure and landing one hour ahead of scheduled time"
缺點： "The check-in baggage came out one hour later the landing."
缺點： "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
優點： "On time"
缺點： "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
缺點： "Not great seats for comfort"
缺點： "was charged $72 at the airport to check my bag. I have not flown with Air Asia before and I did not know that I would not be able toa check my bag for free, let alone have to pay $72. I was disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. Space inside the cabin is very limited. For tall people it is difficult to spread legs as the knees touch the seat in front. Luggage was missing when I arrived at my destination without any compensation to buy first necessity articles."
缺點： "Not much snack and drinks options for short flight when customer don't want a meal onboard."
缺點： "The cabin had an unpleasant smell"
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
Lots ofmleg room. Great flight.
Uncomfortable seats and lgroom
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
Flight was okay. 1 piece of Luggage is still missing.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
缺點： "No delays"
優點： "The leg room"
缺點： "Boarding process"
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "Enjoyed buying extended leg room"
缺點： "Water should be a standard on a 4 hour flight"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
優點： "It was very good value for money."
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Crew were kindly"
缺點： "Seats can be more comfortable"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
缺點： "I am not sure why they were delayed."
優點： "On Time No Frills.Overall Good"
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
缺點： "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "on time and departed early"
缺點： "none. is budget airline"
優點： "Nice aircraft, on time departure and arrival"
缺點： "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
缺點： "Temperature in cabin too warm on outgoing flight"
優點： "previous flight arrived a bit late but captain did his best to make up the time"
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
缺點： "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
缺點： "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
優點： "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
缺點： "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
優點： "On time. Service on board simple. Crews are friendly"
缺點： "Excellent flight. No complaints, good boarding, friendly crew"
缺點： "Very little leg room."
優點： "It was cheap."
缺點： "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
優點： "Everything was straightforward and easy"
優點： "Crew was great."
缺點： "Seats were uncomfortable, very tight and hard seats."
優點： "Friendly crew"
缺點： "Space between sits"
優點： "Generally okay and what one could reasonably expect for a regional low cost flight in Thailand. Ground staff were friendly and helpful despite huge numbers of people travelling. Likewise the cabin crew did their best given the low cost nature of the flight and having a full plane."
缺點： "Paid for seat selection, which I thought brought with it some priority in boarding, however that was not to be and instead boarding was a bit of a free-for-all with no management of the situation by ground staff. The seat pitch is also hideous and even being of average height it was near impossible to even move my legs to retrieve something off the floor."
缺點： "25 min delay departure."
缺點： "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
優點： "Temperature was too low for any reasonable comfort"
缺點： "We weren’t aware that a long haul flight would have no entertainment at all unless prebooked and paid for! No blankets or pillows for offered or complimentary hydration! We felt very uncomfortable"
缺點： "The website clearly says that one checked bag is free, but not that it is only up to 15 kg. Not knowing this, we packed more than 15 kg and ended up having to pay $160 per bag in an overage fee. We had two bags. I would have really appreciated if the airline made the restrictions more clear. I do not plan to fly with Airasia again."
優點： "Pleasant inflight experiences."
缺點： "Last minute gate change resulted in flight being delayed"
優點： "Small plane with no complementary food, snacks or drinks. Didn’t mine since it was a short flight."
優點： "Great crew and punctuality of flight."
缺點： "Horrible check in queue and boarding without using aerobridge"
優點： "AIR conditioned cabin while boarding= no sweat.."
缺點： "Plane arrived from Bangkok late so our flight was late. No notice given. Lithium battery packs are allowed on board but not in checked baggage. Bag security used to be before check in but ate not in BKK DM. Huge hassle trying to get battery pack back when back at.DM. ugly."
優點： "Great service. Beautiful flight attendants."
缺點： "Seats were a bit uncomfortable Disorganized check in and boarding"
缺點： "Usually not on time - frustrating."
優點： "Great price, comfortable"
缺點： "No free wifi"
優點： "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
優點： "Seating and friendly staff"
優點： "The plane didn't crash"
缺點： "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
優點： "Very nice large bathroom! Very tasty hot chicken & cheese sandwich. Smooth check in and flight. Thanks!"
缺點： "Liked it all"
缺點： "Everything the worst experience I ever had and will not be flying with AirAsia again"
優點： "I am an international airline pilot and was very pleased with the professional attitude and service."
優點： "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
缺點： "No food or drink offered at all. Not even water...."
優點： "We boarded quickly. It was cheapish."
缺點： "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
優點： "Safe flight, information in multiple languages"
缺點： "Having to buy even tea and soda. When I ordered Lipton iced tea and instead received hot tea, the stewardesses acted like it was very inconvenient to change it."
優點： "Nothing, AirAsia was great 5 years ago but now their additional charges are excesive, their personal is one of the worst (very hard to find a bad person in Thailand and all AirAsia personal are intransigente people)"
缺點： "Their fees for First baggae are excesive, they accept very few kg per bag, they charge much much more per extra kg than any other airline. I will never use this airline again, we paid mode in extra fees than in tickets and service was aweful."
優點： "I booked 2 seats together by the window, and instead got two aisle seats. They would not reseat us at check in even though there was plenty of room on the flight. Mediocre food."
缺點： "Good was terrible, even though looked great on pictures on the website when I placed the order. Boarding system was inefficient and caused the flight leaving late. Seats are small and cheap made (even though we bought economy comfort seats). Flight attendants weren't friendly, poor manners. Won't recommend them at all, won't fly them again for sure,"
缺點： "Cramped space and extra charges for checked luggage."
優點： "The staff were friendly and polite."
缺點： "There was a slight delay."
優點： "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
缺點： "MY FAULT TOTALLY. I forgot to order vegetarian food, offer one meatless and one meat entree perhaps."
優點： "The price was the only thing I liked about this airline"
缺點： "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
優點： "Crew was safe and efficient"
缺點： "We were not informed that they charged for baggage! At the last minute we had to run and pay $30.00 each bag. The only way to know that was going to the airline website link on the confirmation email-very back door. Also on the flight not even water was free-you had to pay for everything. Add all that to the fact that the tickets were more expensive than other Thai airlines. We weren't all that happy with Air Asia!"
缺點： "This flight has no drink or food at all."
優點： "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
缺點： "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
優點： "The initial price"
缺點： "We didn't even get to take this flight. My wife ended up having to have emergency surgery. I tried to get a hold of them for a week prior to our flight to get it moved back a month but there was no way to reach a representative. I'm sure there would of been a fee but with the doctors note I was hoping they could give us a little break and just reschedule the flight. Even if they charged a fee I would of been fine with that but I wasn't even able to get a hold of someone to discuss that option. I just had to eat the ticket and rebook it later at twice the price."
缺點： "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."
優點： "Boarding started early on take off was 10 min befor schedule"
缺點： "During booking pay attention to additional charges of check in baggage. Watch for unexpected currency change from USD to EUR"
優點： "Overall all went very well with no shortcomings. It was ahead of schedule."
缺點： "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
缺點： "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
缺點： "There was a suprise baggage fee to check in bags, 50 bucks extra that I had to pay. There was no mention of this on the website when I signed up to buy tickets. Absolutely ridiculous."