缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
優點： "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
缺點： "They are well trained crews so I have no better ideas about improvements"
缺點： "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
優點： "The crew members were really nice and accommodating."
缺點： "Need more entertainment selections."
優點： "The crew professional and friendly"
缺點： "The food was rather bland and did not live up to my expectations"
缺點： "Nothing comment."
缺點： "I think the food in our flight was not that good.."
缺點： "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
優點： "Comfort n clean"
優點： "Okay in general, nothing impressive"
缺點： "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Food could have been better."
缺點： "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
優點： "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
缺點： "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
優點： "Better flight as bigger craft and no neighbours in my row so I got some sleep."
優點： "everything in suite class"
優點： "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
缺點： "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
優點： "More space then previous flights. Attendants very pleasant and helpful."
缺點： "Ran out of the food choices by the time they reached me. Had to make do with what was left."
優點： "personel provided excellent service"
缺點： "food was ok. A faulty entertainment system did make our flight feel longer."
優點： "The service is exceptional!"
優點： "Lie-flat seats in business class"
缺點： "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
優點： "Seating was spacious, crew was attentive. Boarding was efficient."
缺點： "The food choice was not pleasing to me."
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
缺點： "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
優點： "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
缺點： "All good"
缺點： "The toilets were a little unsanitary."
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
優點： "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
缺點： "Economy is still tightly packed with limited leg room considering the distance traveled."
優點： "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
優點： "Espresso coffee, champagne, crew, headphones"
缺點： "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
優點： "Friendly staff."
缺點： "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
優點： "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
缺點： "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
優點： "The economy section of the upper deck of the A380 is great!"
優點： "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
優點： "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
優點： "Great service."
缺點： "Disinfectant smell."
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
優點： "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
缺點： "baby crying throughout the flight"
優點： "Very good service"
缺點： "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
缺點： "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
缺點： "Poor service."
缺點： "Hostesses not so pleasant"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Delay for 1 and half hour"
優點： "Comfortable and clean overall but an older plane."
缺點： "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Good in flight entertainment options, overall smooth flight, take off and landing."
缺點： "Lots of kids screaming and running around the plane."
優點： "Everything was good as always."
缺點： "Circled over Manila for 30 minutes but that is more of an airport issue not an Eva airline problem."
優點： "only one stop to final destination."
缺點： "crew members not very friendly"
優點： "Had reclineable seat... Was able to sleep. ..."
缺點： "No complaints. ..."
優點： "On time"
缺點： "班機delay沒通知 大陸人太吵"
優點： "comments exactly like above except this time i did not ask for wine."
優點： "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
缺點： "Nothing. Everything is great"
優點： "See above comment please"
缺點： "See above comment please"
優點： "Staff was courteous and attentive especially to the older passengers"
缺點： "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
優點： "Staff was great. Seats were a little narrow for my 6'1" frame."
優點： "Very good. Staff is great"
缺點： "Need more water available throughout flight"
優點： "I love the entertainment system. I only wish the flight was longer!"
缺點： "When the stewardesses went around to offer coffee, I would have preferred tea, but didn't have the nerve to ask for tea instead of coffee."
缺點： "Seat needs to be upgraded, too old. The table is too close to the body, cannot be pushed forward. Biz class and economy class share the same check-in counter at Taipei Railway Station (City check-in counter)"
優點： "Overall, I am impressed. Special mention to the crew, from cockpit to the cabin. Very professional and efficient. Food is excellent. Comfortable seats. On schedule!!!"
缺點： "Lack of information from the crew regarding which gate to go for connecting flight."
缺點： "Because there is no concern about their flight's delayed arrival for us passengers not to get worried that we might be left behind in a matter of minutes. I am very much pressured on our (me and my daughter) way to the next flight, because we arrived at boarding time on 12:40PM."
優點： "Flight took off and landed safely :) food was available. Great movie selection"
缺點： "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
優點： "Everything..food, beverages, staff courtesy, cleanliness, entertainment...."
優點： "Very comfortable seats and great movie options! Crew was very attentive."
缺點： "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"
優點： "Oriental vegetarian meal was thoughtfully organized and tastes well."
優點： "Liked the service and inflight movie and such"
優點： "I like the service."
缺點： "The Taiwanese food wasn't really that great. I hope they can change the menu."
優點： "Everything. They fed us and it was just a short flight."
優點： "Fast actions by tha FAs"
缺點： "Very shock during flight."
優點： "It was unexpectedly cute that the return flight was a Hello Kitty flight. This was a big part of my childhood and totally played on my nostalgia feelings. Along with the fact that everyone from the service desk to the flight attendants were very helpful and kind, the flight experience was great. The movie selection was modern, no complaints."
缺點： "The food from ICN to TPE was not good, but the return meal wasn't so bad."
優點： "I like the food, the crew was so cheerful when you board the plane."
缺點： "I ask for a cup water because I'm so thirsty but the crew didnt gave any water and she just pass by."
缺點： "All of the meals were very good except for the last meal on the return trip to Houston from Taiwan. The pesto chicken was terrible. Even though I only ate a few bites of it, it gave me food poisoning for which I am still suffering from this evening. The food poisoning included chills, nausea, stomach spasms and diarrhea."
缺點： "See comment above as I entered it in the wrong section."
優點： "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
缺點： "Outdated entertainment system that does NOT have a touchscreen"
優點： "easy helpful checking,boarding and clean plants with meal service. On time helpful stewardess and friendly approach"
缺點： "Meals basic but food and wine free, no entertainment on board"
優點： "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
缺點： "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
優點： "Clean. On time. Efficient friendly service."
缺點： "Limited selection of films. Food was really bland. I expected much more from EVA. Disappointed. No in between meals snack offered. No comfort pouch offered (tooth brush, face mask, ear plugs, etc)."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
優點： "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
缺點： "Honestly i think there are not much space for each passenger."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
優點： "Checkin experience was great. Boarding was great. The crew was great"
缺點： "The movies were old. Not many new releases to choose from"
缺點： "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
缺點： "Flight was suspended I was not notified before I went to the airport"
優點： "Flight was great."
缺點： "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Smooth easy ride and great business class lounges."
缺點： "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Flight and service were excellent on all accounts including food."
缺點： "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
優點： "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
缺點： "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
缺點： "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
缺點： "Worst flight experience ever-"
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
缺點： "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
優點： "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
優點： "Flight comfort, plane, staff. Overall a perfect travel experience."
缺點： "Mango desert...that’s all."
優點： "Newer plane"
缺點： "6,5 hrs delayed"
優點： "Great entertainment choice"
缺點： "Vegetarian meal pre-order very dull."
優點： "The crew was friendly and the flight was comfortable. There were two service representatives to take me on the golf cart from my gate in Terminal 1 when I landed to the bus departing from Terminal 2 to Terminal 4 where my connection was. It was unexpected, but saved a lot of stress based on the distance I had to travel within the airport to make the connecting flight."
缺點： "They recently moved the Cathay Pacific flights to the new Terminal 4 in Changi in Singapore. The connecting distance was significant to get from the Terminal 1 gate to the bus leaving from Terminal 2 to get to Terminal 4. Changi is usually VERY efficient, but this was a real inconvenience to not have direct transport from T1 to T4. Also, the lines for Cathay are not properly sorted by First/Business and all status frequent flyers. There were no ropes or anything organizing the queue, so there were well over 150 people lined up for the priority boarding with no clear queue. At that point, there is no priority. Time to get better organized."
優點： "The crew are very nice. They maintain the toilet area clean and with paper supplies. I love the availability of having a hot noodle soup in between meals."
缺點： "No slippers, toothbrush & toothpaste for economy passengers. Some airlines will give this automatic due to long hours trip."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "...except the plane was dirty (dirt all over the ceiling above me, long black hairs on the pillow they gave me) and one of the stewardesses had a bad attitude with me. Otherwise it was great."
缺點： "Plane not clean"
優點： "Friendly staff and helped me."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
優點： "Good leg room in coach. Comfortable seats."
缺點： "All good"
優點： "Excellent Entertainment Choices. Wonderful Staff/crew"
優點： "Window seat on my own. Landed early."
缺點： "Direct flight to Melbourne."
優點： "Got an aisle seat. Got all the meals. Overall a good flight."
缺點： "Tim Tams out for self service"
優點： "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
優點： "Entertainment was very good. Crew was professional and efficient."
缺點： "The seat had no lower back support and was really uncomfortable."
缺點： "Qantas is always delayed leaving"
優點： "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
缺點： "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
優點： "Dear ok"
缺點： "Some of the Crew attitude could be better"
優點： "On time"
缺點： "No inflight entertainment available."
優點： "Great flight. Efficient and great service."
缺點： "Seats very uncomfortable.. glad it was only a few hours."
缺點： "Always a pleasure to fly with qantas"
缺點： "The seats were too narrow and uncomfortable"
優點： "We eventually got to our destination safely although very stressed"
缺點： "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"
優點： "Excellent seat comfort & entertainment options. Food was average."
缺點： "No vegetarian meal options"
優點： "Qantas staff unfailingly helpful and courteous."
缺點： "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
優點： "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
缺點： "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
優點： "Helpful staff, well informed"
缺點： "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
優點： "Pillow and blanket made the trip much for comfortable"
缺點： "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."
缺點： "See above"
優點： "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
缺點： "Nothing to state here."
優點： "Complimentary Inflight drink and the effort from crew to accommodate English second language passengers in my row."
缺點： "I could not eat the food"
優點： "Entertainment for the kids Healthy food The crew were great and interactive"
缺點： "Too much pressure for the ears"
缺點： "Qantas mucked up my seating and then tried to tell me maybe it was just my use of the booking system."
優點： "Everything was great - arrived early. Excellent service."
優點： "Overall good flight and staff nice and friendly"
缺點： "Nothing comes,to mind"
缺點： "An hour late"
優點： "Great entertainment and new release movies. Food was great"
缺點： "The man in front kept jamming his chair into my knees just so he could get back as far as he could, despite the only thing stopping this was my actual legs, when I tried to explain that he got a little abusive. Iv got got some light bruising on my right knee. Food was better then expected and am happy to fly Qantas again"
優點： "Efficient loading & unloading. Flight was on time."
缺點： "Seats were way too close together!!"
缺點： "They only offered pretzels."
優點： "This flight was delayed and caused significant disruption to the remainder of our travel plans. We missed our next two flights and had to forfreit the cost of a hotel."
優點： "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
缺點： "To be honest, I really wish Qantas would include Bejewelled in their games offerings."
缺點： "I’m not sure whose fault it was but we arrived late in Brisbane which caused multiple flyers and myself to miss our flight to Perth. There was no one at the Brisbane airport that attempted to help us solve this problem. No one ushered us through long lines or anything and just told use that, ‘oh well, you’re just going to miss your flight.’ Highly disappointed and in similar circumstances at other airports and with different airlines, I have had much better experiences."
優點： "Ahh Qantas. What a relief after an internal US flight on a US carrier. Spacious, comfortable, on time, good food.They even comped us for luggage delayed that was not their fault."
缺點： "Nothing - all good. Thanks Qantas for showing us how it can and should be done."
優點： "The flight was on time. Crew was pleasant."
缺點： "The food was terrible."
缺點： "Flight attendants and staff were extremely rude and condescending"
缺點： "Food, I cannot get an option to have a Cheese platter. The food has been prepared too far in advance and is tasteless and full or preservatives."
缺點： "The dinner meal was dried and pretty disappointing as was the media selection in coach vlass"
優點： "Outstanding service and a nice mid day snack."
缺點： "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
優點： "Thank you Qantas I enjoyed the flight, the service was excellent. Cabin crews were friendly. Overall excellent."
缺點： "There is nothing that I dislike."
優點： "Business class seats are private and allow for lay flat sleeping"
缺點： "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
優點： "Seriously, in all my years of flying this was the best experience I've ever had - and that includes comparing my Economy ticket at Qantas to previous First Class flights with Delta and US Air. Very coordinated, very well setup and prepared. The stewards were wonderful. Food and service outstanding through the entire 13hr flight."
缺點： "My seat screen did not work, but I was ok with that as I had a charged iPad with me."
缺點： "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
優點： "The movies would not play until two hours outside of LA."
缺點： "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
缺點： "Would have prefered to fly Emirates."
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Your system Kayak in general"
缺點： "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "the trip was good"
缺點： "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."
優點： "My seat was spacious while my wife's seat was up in the front and cramped."
缺點： "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
優點： "i like their food ."
優點： "Excellent service"
缺點： "I could not get mineral water in a bottle"
缺點： "2 hours late because of mechanical issues. They offered food with no water or juice - later only coffee or tea on a 3 and a half hour flight. Staff was not the friendliest - asked for water twice, was told just a moment but was never brought any. How do you not give people water on flight over 3 hours? I would have even paid for it. I have a history of heart failure and was worried because my ankles were swelling and my legs were tingling. We missed our bus because of the delay, The airline staff in taiwan took all of our travel info and said they would help us book other transport to get where we were going in Cambodia. When we got to Cambodia the check-in desk was closed so info told us to go to the china airlines office - we waited almost an hour and still no one showed up (middle of the afternoon). Had to pay 6x the price to get to Sihanoukville plus we weren't able to get a refund on the bus tickets. Crying, screaming kids in front of us kept standing up on the seats so no one behind them could see the TV - staff said nothing. Terrible experience."
缺點： "Older entertainment system and still decent"
優點： "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
缺點： "Screen weren't working to watch programs, and hear music"
優點： "The flight crew were extremely friendly and nice."
缺點： "I had a pleasant ride. So I enjoyed my trip"
缺點： "Curry chicken noodles"
缺點： "Food was not that great. I expected more in premium ecconomy"
優點： "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
優點： "Nice crew, decent food"
缺點： "Seats even narrower than the 777-309ER"
優點： "My emergency row seat"
缺點： "The food was iffy, but w/e"
優點： "For economy class the seats were not cramped and had some space to them."
缺點： "Lack of selection for food."
優點： "Everything was exceptional"
缺點： "The flight was delay and this the frist time I ever been delayed in my flights experience."
缺點： "Business class seats are old and not all that comfortable."
優點： "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
缺點： "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
優點： "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
缺點： "seats were so uncomfortable.. felt like metal cups.. hardly reclined at all for a flight that goes over-night. Needs more comfort in seating."
優點： "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
缺點： "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
優點： "Boarding was well organized and the crew was very nice."
缺點： "The seats are VERY narrow in economy and very little leg room. They turn on all cabin lights when serving meals at very odd hours during the flight. No individual fan vents and this flight was very warm."
優點： "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
優點： "T has good customer service. Good media selection"
缺點： "The seats are pretty narrow and not enough leg room"
優點： "The crew was very nice. The flight was safe"
缺點： "Only pork was served. Every movment of the back passenger were felt."
優點： "Clean plane."
缺點： "The dinner upset my stomach, leading me to get sick once I got home."
缺點： "不論check in , 登機，等行李，所有效率都很低"
優點： "Courteous and professional staff. Excellent food service."
缺點： "Seats were not that good. Needs upgrading."
缺點： "missing baggage"