They used be great airline but no more.
Malfunctioning plane made us late…annoying
The trip was on time and the service was excellent.
優點： "crew responding to the request, supportive"
缺點： "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude."
缺點： "The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was amazing."
缺點： "Seats were a little narrow and could use new cushions."
優點： "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
優點： "The crew was on point and did there jobs well."
缺點： "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
優點： "cheuk in 快！吾使等太耐！"
優點： "First time we flew on business on international (we upgraded)."
優點： "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
缺點： "Everything was GREAT"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
優點： "Great movies and responsive crew"
缺點： "Something weird was going on about how food was served and how people went about deciding what to have."
優點： "The entertainment options were very good"
缺點： "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
缺點： "Seats are uncomfortable and crew uninterested"
優點： "The staff was helpful and friendly."
缺點： "I did not get the seat that I booked online. This made things a little hard for me."
缺點： "Children crying, screaming, kicking chair."
優點： "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
缺點： "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
優點： "Seats were comfy and as expected perfect seat 79k"
缺點： "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
優點： "Everything was perfect"
缺點： "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
優點： "The crew & the ground personnel! Very polite, helpful & efficient!"
缺點： "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"
優點： "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
優點： "I am pleased to travel and thanks to Emirates."
優點： "The staff were pleasant and the food was passable"
缺點： "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
優點： "seating availability Food service"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
缺點： "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
優點： "I liked the service but the problem is carry on bags"
缺點： "Carry on bags they're taking my small bags I don't like it they did to cargo"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Was upgraded to business class. Crew was incredible, food was incredible."
缺點： "Everything was perfect"
優點： "Rude flight attendants and REALLY BAD FOOD."
優點： "Lots of movies to watch -- when the system was actually working."
缺點： "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."
缺點： "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
A ridiculous baggage limit of 20kg when others are offering up to 40kg! I was charged $16 per kg for 2kg over the allowance. Pathetic!
Flight is always late :-(
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
優點： "Flight attendant service is spot on, quick and most of all, very friendly!!"
缺點： "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
優點： "All was fine !"
缺點： "All was perfect."
優點： "We may not take Thai airways after our horrible experience with rude crews."
缺點： "Very rude flight attendants .."
優點： "Great services"
缺點： "Sitting in front is better"
優點： "Crew does an amazing job!"
缺點： "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
缺點： "Improve food Better movies"
優點： "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
缺點： "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
優點： "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
優點： "Great service from the crew!"
缺點： "The entertainment, and to a lesser degree, the food"
缺點： "The food quality was poor."
優點： "Everything was amazing! crew is friendly and super nice! the flight was smooth."
缺點： "Nothing. everything was perfect."
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
優點： "Crew service were good and kindness between FRA to BKK."
優點： "Well done to all the crews."
缺點： "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
優點： "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
缺點： "The flight always leaves later than schedule."
優點： "Superb service, nice plane, confortable seats (business)"
優點： "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
缺點： "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
缺點： "食物差 設施差"
優點： "The in-flight service is better than others."
缺點： "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."
優點： "Excellent flight....painlessly"
缺點： "Late departing, no gate, waiting, immigration jammed. Overall very bad."
缺點： "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
優點： "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
缺點： "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
優點： "Landed ahead of schedule. Crew was terrific"
缺點： "Food not up to previous Thai Airways offerings"
缺點： "No where to charger my phone."
缺點： "Airstewardess was had a fake friendliness. Like they'd smile and say yes to the request and nothing happens and need to call them again. And another stewardess takes the request and same thing happens finally when they do come back with the blanket and new request for headphones its with the worse face ever. Jesus"
優點： "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
缺點： "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
優點： "Not much of delay Nice n friendly air stewardess"
缺點： "Check in so slow"
優點： "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
缺點： "liked everything. i have traveled with Thai many times over the past 30 years."
優點： "Spacious leg room when seat is in an upright position"
缺點： "Headphone connection was bad. Crackling sound was constant...at times lost sound completely."
優點： "Flight overall was pretty good. Flight crew were very helpful!"
缺點： "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
優點： "Flight was fine. Good entertainment. Skychat nice add on"
缺點： "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
缺點： "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
優點： "Mobility service help. Ground staff service with a smile"
優點： "Not uncomfortable"
缺點： "A less good selection of films than other carriers. Long wait both ends before take off and especially when alighting Cramped No toiletries No menu in advance"
優點： "The service was very good. Friendly cabin crew & smooth take off & landing."
優點： "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
優點： "Good friendly staff"
Onboard entertainment system in economy had seen better days. It was functioning, but not very well on either flight.
優點： "Everything was perfect"
缺點： "nothing, all was perfect"
優點： "Best service, food, seats, space, amenities."
缺點： "I can’t find my luggage"
優點： "Great selection of movies, excellent food, friendly service."
優點： "Great food"
缺點： "More alcohol choices"
缺點： "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
優點： "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
缺點： "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
優點： "Fantastic journey no problems at all thanks kayak....."
優點： "Got ticket for a good price."
缺點： "Seats were cramped for an international, 10 hour flight"
優點： "Crew was good Comfortable seats"
缺點： "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
優點： "Super staff"
缺點： "Bad WiFi connection"
缺點： "The flight was cancelled and I still didnt receive my refund."
優點： "Value, food"
缺點： "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
缺點： "Everything was great. Got upgraded to first class"
缺點： "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
優點： "After we missed our connection flight because of a delay in Barcelona Turkish took care of everything until we were on the next flight home. It includes shutle to a different airport with an escort, dinner and tickets."
缺點： "there was a long delay and we missed our connection. The staff was very helpfull but everything happened so slowl. When we finally took off the food service was very slow and also the trash collection. The very tasty chocolate punding arrived as a guice"
缺點： "Did not like the long connection to Rome from Istanbul. Otherwise the accommodations were good and clean, and the crew friendly."
優點： "Early arrival by full 30 minutes--great."
缺點： "Crying babies, but not airline's fault."
優點： "On time flight. Very good service."
優點： "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
優點： "Could put a bag under the seat. Advanced AV options. Food was OK."
缺點： "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
優點： "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
缺點： "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
優點： "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
缺點： "TV screen very far from the seat and could only interact with it via the remote control."
優點： "Every thing, the etertainment on the over the Atlantic is exceptional great with many good and new movies. The flight map is very informative. The food very good and the free offer of drinks and sandwiches is great service."
優點： "The flight and crew is always great"
缺點： "Food and not a great movie selection"
優點： "Flight delayed so was my luggage for more than a week."
優點： "Courteous staff.istanbul"
缺點： "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
優點： "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
優點： "Friendly staff good service."
缺點： "The grill chicken served for dinner was cold."
優點： "Everything was top notch.. the food, the service, the overall experience."
缺點： "Staff was a bit rude"
優點： "Seats are spaced further apart than many other carriers"
缺點： "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
優點： "New plane with great entertainment system."
缺點： "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."
優點： "On my way back my flight before was delayed. When i arrived to the flight people were still boarding but i was told that they knew my flight delayed therefore they aold my ticket."
缺點： "I run to the flight and fall on the way and they didnt even have a first aid kit at the gate, and they sold my ticket!!!"
優點： "Crew were excellent making everyone comfortable in a long flight."
缺點： "Nothing arrived on time even though it departed late"
優點： "Food and boarding process"
缺點： "Lost luggages."
優點： "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
優點： "Same as above"
缺點： "Boarding mess at Istanbul"
缺點： "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
優點： "The service was good and all attendants were polite"
缺點： "They took so long to take away trash after food/drinks"
缺點： "WOULD NOT TAKE TURKISH AIRLINES AGAIN IF MY LIFE DEPENDED ON IT. I took a flight from JFK to Tel Aviv, with a a layover in Istanbul. Turkish delayed my first flight by 2 hours, which caused me to miss my layover, and the next flight from Istanbul to Tel Aviv was not until the next day. They made me pay for a visa to get into Istanbul, took me to a hotel about 30 minutes from the airport, and then did not serve me any food for dinner. The Istanbul airport was a mess, the flight attendants and everyone working for the airline was EXTREMELY UNHELPFUL. Then on the return flight, they changed the time of my flight at the last minute, which caused me to almost miss it. On top of that, they lost my baggage and took a week to get it back. DO NOT EVER FLY TURKISH, YOU WILL REGRET IT."
Better food more confortable seats.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Great flight Will go again!
缺點： "The touch screen did not work properly"
優點： "I liked how generous they were with food and drinks"
缺點： "Free WiFi could have made the flight a lot better"
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Professional crew. Good simple check in."
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
缺點： "Everything was good"
優點： "Great plane and staff"
優點： "Very friendly crew and on time with no problems."
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew was good"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
缺點： "Not enough leg room"
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "The service"
缺點： "The seats"
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Flying with KLM is a pleasure"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "I slept pretty much the whole time"
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "The entertainment options were good."
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
缺點： "At some point the luggage was lost. here."
優點： "Everything. A truly faultless experience!"
優點： "Good efficient flight crew friendly and helpful"
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."