I found the crew to be particularly cold and unwelcoming. I had pre-ordered a meal that wasn’t registered. The flight was also delayed. I reached DC by 9:30 pm instead of 7pm
Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
Was misdirected twice, also as a side note, RBC Avion rewards visa has the worst customer service when you need them. Switching cards as soon as I use all my points
It’s great staff and very good service
優點： "the crew were not friendly and they were bossy"
缺點： "more kind crew"
優點： "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
缺點： "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
缺點： "I just wish they used newer planes on this route but everything else was perfect!"
優點： "The crew itself was great and very attentive. Based off checking in I didn't expect the flight experience itself to be so great."
缺點： "Checking in was awful in SF. My downloaded boarding pass didn't work at the security gate and a lady checking boarding passes made snide comments about me not being TSA pre check. Had to go and wait in the line to have them print the pass and of course. Make the downloaded passes work."
優點： "second time my flight was delayed for no apparent reason"
優點： "Nice service"
缺點： "I enjoyed visit via turkey and not long flight. I felt comfort"
缺點： "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."
缺點： "Small legroom"
優點： "comfortable plane: new, new media systems, leg room. usb to charge my phone."
缺點： "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
優點： "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
缺點： "The seats were so close to each-other that you can't even get in or out without a big effort. I am not a large person, but I am pretty tall. Fro someone over 6 feet tall, the seats are like a torture chamber."
缺點： "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "The food was nice. The onboard crew was kind."
缺點： "Our first flight was delayed (due to the air graft arriving late), causing us to miss this flight. The Turkish Airline staff informed us that we would have to wait 24 hours, purchase a hotel at our own expense, and acquire a Turkish visa, also at our own expense. When my husband asked to speak to a manager, it took 45 minutes before a staff member offered us another flight that arrived only a few hours later. All other staff members were on their personal cell phones and would not answer our questions. By the time our boarding passes we’re printed (an hour later)we had to run to our gate in order to make our flight. This left us no time to contact our driver who was picking us up and let him know when our next flight was arriving. We’re extremely disappointed in the customer service and appalled at the lack of professionalism."
優點： "The food was good!"
缺點： "I wish there was more legs room - 11 hours it iss long time to stay in one place"
缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."
優點： "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
優點： "Super staff"
缺點： "Bad WiFi connection"
優點： "The food and entertainment was good. The crew was very nice."
優點： "Service, updates, smooth flight"
缺點： "Very tight seating in enconomy."
優點： "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
優點： "Will definitely fly Turkish Airlines again!"
優點： "Crew, entertainment, boarding"
缺點： "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
優點： "Food and drinks,"
缺點： "No USB outlets."
優點： "Nothing in particular"
缺點： "The food service was really bad. Not happy with the meal choice."
優點： "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
缺點： "I liked everything, no dislikes."
優點： "Every thing was ok"
缺點： "Great service and on time all the way"
優點： "I like the movies"
缺點： "boarding should be handled better than what i saw at Istanbul. a man checking every ticket manually which cause many long line and waiting to get to the bas"
優點： "The food was amazing."
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
優點： "I had an idea of what Turkish Airlines was going to be like and was totally wrong. I was on Turkish airlines. They have excellent food, very good friendly service, even real silverware. I got a full meal on both a two hour and a four hour flight."
優點： "The best flight ever!"
優點： "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
優點： "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
優點： "The entertainment part."
缺點： "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
優點： "Comfort was excellent and the crew very nice!"
缺點： "My baggage was damaged."
優點： "Food, service, attitude."
缺點： "In Istanbul airport not enough people speaking English. No USb to charge my phone."
優點： "Food was good. Staff very friendly."
缺點： "Headphones or headphone plugs do not make good connection. Screen touch is hard to manage."