優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "The professional and friendly staff. CZ8327 was a 737-800 so I don't expect entertainment. Quick boarding and inflight service."
缺點： "I ordered a dietary meal and they get it right every time. Nothing to write home about but it was edible."
缺點： "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."
優點： "All are fine"
缺點： "Choice of food should be offered"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "The 737-800 was comfortable for the 3-hour flight."
優點： "Timing, Price, Service, Food,"
缺點： "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
優點： "The interior was clean and the seats are quite comfortable in economy."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "On time!"
優點： "On time departure and arrival The inflight Crew were courteous"
缺點： "Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate."
優點： "The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!"
優點： "For such a classy airline, they have terrible coffee and tea"
優點： "Excellent management, well cared & hospitality"
缺點： "Liked everything, keep it up for its prosperity."
缺點： "Crazy CZ staff at CAN airport. So much passangers squeezed in a bus from terminal to airplane (to board)"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Everyone is very helpful in terms of where you go. They are just so happy to help you."
缺點： "The leg room really need to be increased. Its a 12 hour flight and i am 6feet person and i cant stress my legs. That sucks. But everything else are good."
缺點： "Only allow one piece luggage."
優點： "Friendliness of staff."
缺點： "Tired and outdated business class seats. Use of buses to take passengers to aircraft."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "Never again"
優點： "The crew is very helpful, especially for anyone who needs assistance. Very kind to the many very elderly people aboard."
缺點： "The food is disgusting. Totally, totally disgusting, even by "airline food" standards."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "I like also the pilot for a smooth flight and crew is really accomodating"
缺點： "I don't like the music's selections. Toilet amenities should be improved and more chips and fruits shoul be added for long flights."
缺點： "The flight CZ3517 was delayed by more than 2 hours."
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
優點： "Comfortable flight"
缺點： "Flight was delayed so I had to run to my next flight...not good"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Service was standard"
缺點： "7 hour delay"
缺點： "It was very turbulent, and I felt sick the whole flight. The anncoucements made in English were not understandable."
優點： "Everything was great overall."
缺點： "I was given the incorrect information by the airport staff. Check-in was at a different location than I was informed of. I did not make the flight."
優點： "Nice staff"
缺點： "The food"
優點： "The price for an excellent service. Clean comfortable plane Easy connections"
缺點： "Nothing to not like"
優點： "Comfortable seats"
缺點： "The food"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Exlenent service ! They are very take care of customers who take their airlines ! In between first meal to 2nd meal ! They always give passenger water food or whatever they needed As much as they can do! Will take China southern airline next time for sure ! And I am the person who need a lot of water ! When I ask them many times for water ! They are very nice to me ! And very good service !"
缺點： "Exlenent service ! They are very take care of customers who take their airlines ! In between first meal to 2nd meal ! They always give passenger water food or whatever they needed As much as they can do! Will take China southern airline next time for sure ! And I am the person who need a lot of water ! When I ask them many times for water ! They are very nice to me ! And very good service !"
優點： "Crew friendly, knowledgeable and helpful. Food was well planned out and tasty."
缺點： "The Airbus 380 is more comfortable but CZ owns fewer of them than the B-777. Boarding is chaotic partly due the the Chinese tradition of disorganized attack instead of queuing but also the failure of the ticket takers to insist on queueing."
缺點： "see comments above"
缺點： "Flight was change to China Airlines"
優點： "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
缺點： "Skipped me for drinks."
缺點： "Had to pay for free baggage... Food sucked. No entertainment. No english spoken, Late arrival late departuire. Usual sucky chinese airline experience."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "Friendly staff."
缺點： "Lack of movie selection, small glasses , no bourbon."
優點： "The food was great"
優點： "a very organized boarding and comfortable seats"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Friendly, attentive, attractive crew."
缺點： "In-flight entertainment was lacking good selection of English movies."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Food, service (at lounge, gate, and onboard, especially onboard), clean and comfortable flight. I slept for six of seven hours on one leg and twelve of thirteen in the next!"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
缺點： "Food not so good for an American Less pushing of passengers Less abruptness of flight attendants"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Crew were very good and good aircraft"
缺點： "The business lounge is poor at Pudong and so is the food."
優點： "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."
優點： "For the price, expectations were exceeded. Food was adequate, entertainment was adequate (bring your own ear buds or headphones; older 2-prong connection so took a bit of wiggling to get sound from both ears), seats were adequate with a bit of legroom (I'm 6'-1" and fit okay, but with shorter legs)"
缺點： "It is a Chinese airline, so rules are very rigid (no handheld or earphones 30 minutes before landing, seatbacks up 30 minutes, etc.). Boarding was mass boarding for an A330."
缺點： "Spoke better English"
優點： "The combination of service, quality of the flight and the outstanding price were really a hit."
缺點： "All in all, we were very happy."
缺點： "Very limited English speaking programs/movies"
優點： "Very comfortable seat in the exit row and entertainment to choose from offered a wide variety of current and older movies, I was very impressed and will for sure book through China Eastern for my next flight to Hong Kong next month"
缺點： "Breakfast was a bit bland but nothing bad"
優點： "Entertainment selection was great! Fast boarding process."
缺點： "Crew wasn't as friendly. Entertainment system continuously crashed. Food was older."
優點： "New aircraft"
缺點： "Food is boring. Crew barely speaks and understands English."
優點： "It was on time."
優點： "No much."
缺點： "We wanted to upgrade to business class, but were told we could only do it once on board. On board you could only upgrade if you had cash; they didn't take credit cards. There were no snacks and the food served was mediocre at best. Shanghai Pudong Airport is a horrible airport and the day we were there they were not letting anyone out of the airport that has less than 24 hours between flights. We had to sit in that horrible airport with no wifi for 12 hours! Miserable!"
優點： "Never made my flight :-("
缺點： "I mistakenly could not obtain my boarding pass in time, and even though the security crew at the gate let me through check in with proof of my itinerary they did not let me board because I did not have my boarding pass. I ran as fast as I could to the transfer gate check in, with 15 minutes till departure."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "Because of flight delay out of Singapore I missed my connection in Shanghai. The process of rebooking took too long. Not enough desk agents handling rebooking for the number of people stranded. After passengers are rebooked there needs to be a procedure to accommodate those who will need a hotel . Where do we go to get on the hotel shuttle? What line and where to wait and line up? Had a hard time finding somebody who knew what to do."
缺點： "Not that it was China Eastern's fault, but my travel agency illegally cancelled my reservation without my consent. I had to buy another ticket last minute. The flight itself, however, was comfortable."
優點： "Seats were comfortable and the selection of in-flight movies was good."
缺點： "Staff weren't very friendly. Also required you to unplug your headphones during takeoff and landing which seems unnecessary. The plane also smelled of smoke."
缺點： "My luggage from SFO (via HKG) was not loaded in HKG on the same flight and arrived the next day. They don't forward it to my hotel in Shanghai, do I had to head down back to the Hangzhou airport to pick it up and take the train back to Shanghai. No apologies from the airline ever."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "At the time I booked,you did not tell me that the flight from HGH to PVG was not a flight. From HGH took a local bus that I did not where it was for the language barrier Manage to get there...however they send me to a different bus terminal... Where they make me wait again and almost could not take the bus to PIG I arrived very late to PVG so I did not have a choice on a seat I was really a nightmare And Kayak does not have a contact number where can I get some help Danny Kim tel 3108717347 firstname.lastname@example.org"
缺點： "At the time I booked,you did not tell me that the flight from HGH to PVG was not a flight. From HGH took a local bus that I did not where it was for the language barrier Manage to get there...however they send me to a different bus terminal... Where they make me wait again and almost could not take the bus to PIG I arrived very late to PVG so I did not have a choice on a seat I was really a nightmare And Kayak does not have a contact number where can I get some help Danny Kim tel 3108717347 email@example.com"
優點： "cheap price, unforgettable vacation"
缺點： "I cannot complain, but wish I reserved the window seats on thelong flight back. (my fault though)."
優點： "Good trip. As with many flights loading ramp was disconnected 15 min. before departure. Always get to gate at least 45 min. early."
缺點： "Not allowed to use electronic devices even in flight mode and WiFi turned off."
缺點： "Flight from manila to shanghai was delayed. We almost missed our domestic flight back home."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "China Eastern is the worst airlines in the history of the universe. Nobody should every fly with China Eastern."
缺點： "There is lack of information of how to get to my second flight. The airlines didn't inform me that i need to go through the border custom, go inside China to get to my second flight. I was late a bit to my second flight because i had to go and ask a lot of people on how to get to the counter of China Southern Airlines. And the airlines told me that i was late, there was no other flight to Ho Chi Minh city so I had to wait till the next day."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Late boarding/departure (40+ mins delay). Poor food quality (no choices). Insistence on having all phones turned off during the ENTIRE flight, and having flight attendants enforce that rule, which is an archaic policy that no self-respecting airline does anymore."
優點： "I like the seat configuration."
缺點： "The crew needs to work on their customer service. At one point they picked my husbands tablecloth and basically dropped off a fruit cup and fork for dessert. The plane was hot during the sleep hours. And I smelled cigarette smoke at one point. It woke me up it was so strong."
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "Seats were roomy but very worn"
缺點： "The boarding process is terrible, airport staff is terrible, plane crew was very attentive and patient. They have a hard time informing status of delays."
豁免更改費用。 搜尋台北 臺灣桃園國際機場飛往寧波的彈性機票