Departure was on time and arrived early. Second meal in business class could have been later; did not need to be woken up just yet and would have preferred more of a breakfast closer to arrival.
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
information guide where to go next gate.
優點： "The crew was excellent, respectful and helpful."
缺點： "Boarding by bus is poor"
優點： "SQ always has the best looking flight attendants"
缺點： "Raise the cabin temperature"
優點： "crew handled the tough crowd well, but were not extremely hospitable"
缺點： "food was disgusting"
缺點： "No complain . It’s singapore airlines and not dirty air India or jet Airways"
優點： "Flight was very pleasant and enjoyable, on time for both departure and arrival."
缺點： "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
優點： "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
缺點： "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
優點： "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
缺點： "I will not buy the air ticket from cheap ticket any more."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Service was excellent, always with a smile."
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
優點： "excellent - comfy plane, great service, excellent stuff."
優點： "check in went smoothly. helper was friendly and helpful."
優點： "Friendly staff."
缺點： "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
優點： "Very good service"
缺點： "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
缺點： "Some staff not courteous which surprised me"
優點： "Boarding, friendly crew"
缺點： "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
缺點： "Expected to have more indian movie choices."
優點： "wide seats. great service. on time."
缺點： "food was not as good as one would expect."
優點： "Modern Aircraft , good seat ,Crew friendliness"
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
缺點： "It would be great it the seats were leather so that plane would feel more cleaner."
優點： "The attendants are pleasant to the eye, thats about it."
缺點： "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
缺點： "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
優點： "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
缺點： "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
缺點： "The crew was rude when asking me to window shed."
優點： "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
優點： "Very friendly crew & modern aircraft"
優點： "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
優點： "Sound sleep"
優點： "Neat & clean flight.good cabin crew members.good service."
缺點： "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Good service and entertainment."
缺點： "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
優點： "service, good TV quality and good movie selection"
缺點： "sound quality with headphones was horrible"
優點： "Vegeterian breakfast was good thou ."
缺點： "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
優點： "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
優點： "Good service"
缺點： "spicy chicken too spicy!"
優點： "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
缺點： "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
優點： "Everything is suport wonderful"
缺點： "Price. it's better"
優點： "Changed by very helpful ground staff from lousy seats to exit row at no cost."
缺點： "Entertainment interface showing its age."
優點： "Arrival in Canberra was excellent."
缺點： "Horrendously uncomfortable business-class seat for a redeye flight."
缺點： "the gates the time intervals and the connections..."
優點： "Nothing i like"
缺點： "Terrible ground service in changi airport singapore"
優點： "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
缺點： "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
優點： "Crew professionalism"
Even though it was wireless entertainment system the network speed was so slow.
Excellent in flight service, was a short flight, we were served a meal and soft drink. Very comfortable seats. Will definitely fly Vistara again in the near future.
Very rude crew. Bought a business class ticket but didn’t feel like the class in the entire trip. Will not recommend emirates to anyone!!
The Vistara World entertainment system wasn’t working although they announced it is available on this flight. Rest everything was awesome
The aircraft’s inside decor and business class seats.
First time traveler on vistara - liked everything
Very nice experience with Vistara flight.
The security part at Madras airport was horrible. There was no separate queue for business class, and i almost missed my flight due to the delay in security clearance
The best airline to fly in India. Excellent services both on ground and in flight.
Really great service - staff were very respectful and helpful!
UK 708 was an Airbus 320 Neo, one of the least comfortable planes. This was premium economy and the seats weren't really comfortable - but I always travel with a pillow to make up for that. The seat in Row 3 had plenty of leg space as it's behind business class. The food looked sad, and tasted as such too. I miss the old Jet Airways days. Four people at the Boarding were an overkill considering the fact that they didn't really follow sequential boarding. The flight was delayed by 15 minutes while taking off, but landed 5 minutes after original ETA.
It has been an excellent experience travelling with Vistara. Keep it up!!! You will have great times ahead.
Nice clean aircraft’s … generous legroom !
Wait too long to check in bags
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
Make seat comfortable in premium economy ,food better!
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
優點： "Vistara ground staff is not very helpful"
缺點： "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
優點： "very welcoming and responsive"
缺點： "avoid last-minute gate changes"
缺點： "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
優點： "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
缺點： "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
缺點： "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
優點： "The food and crew on board are good"
缺點： "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
優點： "Nice crew with good ambience"
缺點： "Online all food options, though it's a small flight with no hot food served!"
優點： "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
缺點： "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
優點： "The flight was on time. The overall experience was good. Would love to travel with them again."
優點： "Not at all"
優點： "All was okay and easy."
缺點： "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
優點： "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
缺點： "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
缺點： "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
優點： "Super professional and kind crew. Food was good. Overall, a fantastic flight."
優點： "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
缺點： "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
缺點： "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
優點： "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
缺點： "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
優點： "The air hostesses were very warm and friendly."
優點： "Service was good"
缺點： "Flight was delay that was not good"
優點： "everything went smoothly.. good service, good food"
優點： "Was a very good experience. Staff was friendly and organized. Food was good."
優點： "Free upgrade to first class for no apparent reason"
優點： "Cleanliness timing"
缺點： "Baggage cost for extra luggages."
優點： "They had a check in/ luggage drop before the AirTran"
優點： "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
優點： "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
優點： "Onboard crew is willing to help."
缺點： "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."
優點： "We had taken extra legroom seats and so the seating was comfortable."
缺點： "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
優點： "Service is not good.."
缺點： "Flight was great. Landing was excellent."
優點： "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
缺點： "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
優點： "Great experience - very relaxing"
優點： "On boarding was very quick. I was happy to get a meal on a short flight."
缺點： "I do not recall any entertainment. The off boarding was slow."
缺點： "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"
優點： "Attentive on board service"
缺點： "The air craft looked a bit worn around the edges"
缺點： "2 hours late boarding, affected connection flight"
優點： "Price, crew, and service"
缺點： "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
優點： "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
缺點： "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
優點： "The staff smiled."
缺點： "Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best."
優點： "good food and support for wheelchair but have to wait longer then expected"
優點： "That someone is asking feedback for such a terrible experience"
缺點： "Flight was delayed by more than 2 hours. None of the information screens in the airport displayed any information about it. The air India staff at the airport assured me that my next flight (booked separately) will wait for me and that they have communicated about the delay to them. Nothing of that was done. I would have appreciated if they were honest and asked me to rush as soon as I land. It was a nightmare catching my connection. A person near my seat puked while landing in this flight. There was no sick bag in any of the seat pockets. Air hostess provided a sick bag after the flight landed which was of no use."
缺點： "Tv was not working at all"
缺點： "Flight was late from Ahmedabad to Mumbai no one informed no counter person to assist the lady at luggage department was pathetic no help very rude very very unprofessional"
優點： "Flight was on time."
缺點： "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
缺點： "my 2 bags were damaged - AI is yet to respond - unable to get hold of them in Newark - left messages - they took the information - no case number assigned. the entertainment system did not work the fruit platter was not provided despite booking several weeks back."
缺點： "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
優點： "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
優點： "Crew was very welcoming. Great service."
優點： "No hiccups at boarding n check in security etc"
缺點： "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
優點： "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
缺點： "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
缺點： "Air India cancelled our flight out of JFK "Because of the weather" as i was looking at planes taking off there to a perfectly clear blue sky. They do not invest in deicing equipment, presumably. I received a generic auto-text that the flight was cancelled and told to call them. After waiting on hold for almost 30 minutes, I was told there was absolutely nothing they could do to rebook us anywhere within the next 5 days. Our only option was to accept their full cancellation of both the outgoing and return trips. Completely miserable experience."
優點： "Food was excellent! Crew was very friendly & courteous!seat"
缺點： "Seats not comfortable, tray table support was broken."
優點： "Friendly staff who are helpless because the company is not organized,"
缺點： "1.75 hours late in takeoff Indian food is good but Air India -- foolishly following dietary trends -- does not add enough salt, or spice or oils. The result is food that is tasteless. It is an insult to Indian cuisine. Some purchased food (e,g,, Yoghurt or bread) of very cheap and poor quality) Without proper management and organization, even friendly staff cannot render good service."
缺點： "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
缺點： "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."
缺點： "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
優點： "Direct flight, convenient landing time in Mumbai"
缺點： "Being India’s national airline, it needs lot of improvement immediately. It isnt of any use giving review here but for the sake of it, I will. The food was mediocre and repeated. Limited beverage options. Crew was not very responding. Many TV screens didn’t work and even after being told thrice about it, crew didn’t fix it and neither told why. Trash bags were lying open in flight’s food pantry. Never seen that with any other airline. Worst part, the seat comfort and quality of everything in the flightwas below average. Food table, seat covers, etc. None of it is a big deal individually but when all things are combined, the experience of flying air india is not great."
缺點： "Add more movies selection."
缺點： "Poor service, poor food"
優點： "Friendliness of the staff and good service"
優點： "Crew very professional and helpful"
缺點： "There were two kids creaming their heads off during the entire flight. I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
缺點： "Flight got so delayed..."
優點： "Big seats with plenty of leg room vs some of the other carriers that fly in India."
缺點： "Flight was delayed. Almost missed connection."
缺點： "THe flight was delayed by 2 hours and 30 minutes. They informed us vet late by the time we were in the cab."
缺點： "Food was bad. Entertainment did not work. Some cracks on the seat and seat cover was falling off the seat. No drink cart ever came, not even soda or juice was offered."
優點： "Timing was kept up."
缺點： "Entertainment was at its worst!!!"
缺點： "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
優點： "Good service and great food"
優點： "The crew on the plane are really nice and the price is very affordable."
缺點： "I didn't like the gate change and the crew not informing its passengers of this change. Additionally, I asked one of the members if there was a gate change and was told I would be informed to just wait. 10 minutes later, I finally asked another crew member and was told my flight was boarding. I almost missed my flight and no one made this announcement or posted this change on the flight info screens. Furthermore, my flight was scheduled to leave at 7am. I arrived at the airport at 430am and was told I could not check-in until 530am. Therefore, I had to wait outside with my luggage."
優點： "Take off and landing was good"
缺點： "Food was ok"
優點： "Helpful crew and the food was alright."
缺點： "Cracked seats, faulty entertainment systems, broken USB slots, the flight was not cleaned after the previous trip. There was crumbs of biscuits inside the headphone pouch. Another passenger had broken headphones. The touch screen rarely worked and rebooted 2-3 times during the flight. Very old aircraft. I was transported back to the 90s."
缺點： "The services in the aircraft was not good as in other airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very few movies on the TV. There was no anouncement for departures at the airport eventhough it was delayed by 90 minutes at Ahmedabad airport. You should keep a column of WORST."
缺點： "The aircraft was not comfortable. The a/c was not on till after takeoff and switched off prior to landing. The staff informed us that they will start only after takeoff."
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
優點： "Worst Airline Ever"
缺點： "Vietjet needs to update their refund policy"
缺點： "Get more Customer Services training for the better and for the next level of international services provider...."
缺點： "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
優點： "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
缺點： "Take off on time, not 45 minutes late."
優點： "Clean plane"
優點： "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
缺點： "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
缺點： "Boarding on time instead of delay twice"
缺點： "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
優點： "Fast and efficient and low cost budget"
優點： "Nothing really impressive."
缺點： "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
缺點： "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
優點： "It was on time for a change"
缺點： "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
優點： "It was a direct flight to Phuket"
缺點： "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
缺點： "Delays with no explanation or expected timing"
優點： "Quick flight"
缺點： "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
優點： "Flight Cree good"
缺點： "Seats, no jet ways to board or deplane"
缺點： "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
缺點： "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
優點： "Plane was clean and boarding was efficient. Good value. Flight was on time."
缺點： "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
缺點： "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
缺點： "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
缺點： "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
優點： "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
缺點： "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
優點： "Flights were on time and worked well for us. Flight attendants were helpful"
缺點： "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
優點： "Was on time and cheap."
缺點： "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
優點： "The plane got me to my destination"
缺點： "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
優點： "Relatively cheap but you get what you pay for."
缺點： "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
優點： "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
優點： "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
缺點： "I wish they had in-flight entertainment, but it's not that big of a deal."
優點： "Cheap flights but u get what u pay for"
缺點： "2 delays of 10hrs"
缺點： "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
優點： "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
缺點： "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
缺點： "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
優點： "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
缺點： "Caroline is wonderful once the plane is able to get into the air"
缺點： "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
缺點： "Have an error in system. I can't join the flight"
優點： "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
缺點： "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
缺點： "There is no entertainment in flight and baggage check in is an issue ."
優點： "Schedule and price were reasonable."
缺點： "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
優點： "Staff onboard friendly"
缺點： "Flight check very slow"
缺點： "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
優點： "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
缺點： "It was delayed over 1 hour. it was many times since i've used."
優點： "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."