缺點： "Pagar una maleta demasiado"
優點： "Food was tasty and plenty. Crew was attentive and professional. Even with a 20 minute delay for take off, we arrived on time."
缺點： "The leg room and seat width seem to be less than other planes. The monitor was very touchy and hard to make it respond"
缺點： "My ticket did not allow me to use my status to upgrade. Never buying through Kayak again."
優點： "Nice and easy. Smooth the whole way"
優點： "45 minutes late departure"
優點： "flight was on time!"
缺點： "No había espacio para equipaje arriba."
優點： "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
缺點： "No food at all"
優點： "The crew was really nice and I like the cookies"
缺點： "1 hour 30 min late taking off."
缺點： "the flight was delayed till the next day and we sat in tarmax 4 hours"
優點： "crew was good. plane was clean"
缺點： "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
優點： "Everything. The entertainment was ok. I think a movie would be better than the shows"
缺點： "if I would’ve been in first :)"
缺點： "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
優點： "We got to our destination safely and sooner than expected!"
優點： "On time"
缺點： "Snack selection was poor"
缺點： "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
缺點： "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."
缺點： "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
優點： "The service was pretty good and the flight attendants were helpful and overall happy. Not the worst airline but Could use some work."
缺點： "The flight ended up sitting on the runway a long time. However we were able to push back pretty much on time. The seats were cramped."
缺點： "It was horrible. Almost 3 hours delayed"
缺點： "Flight delayed 3 hrs!!!!"
優點： "The flight overall very good and smooth"
缺點： "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
缺點： "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
缺點： "The gate changes...........and no information in 3 hour delay"
優點： "Once we were finally on the plane everything felt comfortable and looked newish."
缺點： "DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO! The flight was delayed by 7 hours. We were told different stories Time and Time again by the ground crew. Either the plane was on the way or it was turning back, or it had landed or was perpetually 20 mins from landing. At one point, they did slip and admit that they actually had no way of actually tracking the plane, so everything they told us had been wild guesses about what had actually been happening! When some passengers asked to speak with a manager, we were told that the manager was not accepting calls at that time. After hours and hour and hours of delays and lies, they finally found a plane, but we still had to wait an hour for a crew as the original crew was now over their time limit. Once we were airborne, the flight was smooth and the newly cobbled together crew was nice. Zero mention or promise of reparations for the massive delay. AGAIN, DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO!"
優點： "On tume"
缺點： "American and all other airlines need to improve leg room in coach."
優點： "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
缺點： "None at all"
優點： "Good piloting...courteous on board service"
缺點： "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."
優點： "Fast booking"
缺點： "my flight was cancelled. I got a call earlier today that I was rebooked to an earlier flight. I had to rush out of the hotel to return the car. Flight was delayed for another hour."
優點： "The comfort seats"
缺點： "Flight was oversold and that caused a delay of over 1 1/2hr."
優點： "The boarding process was quick and efficient."
缺點： "This plane did not feature TV at your seat. Only the overhead TV"
優點： "Had a row to myself."
缺點： "Tried to standby for earlier flight or pay a change fee or buy another ticket, but they wouldn't let me even though there were empty seats on the plane according to the gate representative. When I called customer service there was a 46 minute wait. When they called me back it was too late, and they said only gold or higher members could stand by. When I got on my later fight, the wifi and entertainment didn't work."
優點： "Entertainment, food and smooth flight."
缺點： "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
優點： "Full flight, crew worked timely"
優點： "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
缺點： "Lack of a decent snack besides pretzels..."
優點： "Friendliness and attitude of flight attendants to serve as help passenger"
缺點： "Entertainment screen was not operating satisfactorily"
優點： "Lots of movie options."
缺點： "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
缺點： "No power outlets or USB ports on a 5+ hour flight. Not great for business."
缺點： "AA didnt give a boarding pass because of an error in their computer. When it was finally resolved the flight was gone and all they could say was sorry and said they would refund the money. They would not accomodate us or try to get us on another flight until they day of the returning flight. Unfortunately because of this my father missed seeing his friends and family who he has not seen in over 40 years for a reunion. We never received notification that anything was wrong with the flight and we were given the run around for 2 hours until they realized it was their fault and we missed the flight. Then they just offered a refund. In my opinion they were overbooked and did this on purpose, because it could have been resolved in minutes. I am disappointed with all parties involved including Kayak because of not notifying us of a problem. Thanks for ruining possibly the last time my father would be able to see his family and friends."
優點： "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
缺點： "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
優點： "it was all very easy and good."
缺點： "Worst seats ever. Very delayed. No entertainment"
優點： "Wow crew Good legroom Punctual"
缺點： "One of the two entrees was not available. Need to have vegetarian options on menu."
缺點： "Rude flight attendants, filthy plane"
優點： "Sea was decent and flight on time wot"
缺點： "Entertainment system ridiculous. Doesn't work on Android or 64 bit Windows. Useless"