delayed 2.5 hours and we weren't even notified until we got to the gate.
Flight was delayed 10 hours without any rationale, no problems with weather on either departure or arrival. We wound up renting a car and driving instead.
I have not met a person yet who has been able to figure out the American Airlines app for entertainment.
Stripped down air travel experience on AA
I got from point A to point B. Service could be better, crew attitude and helpfulness couldn’t be worse
Missed my connection due to poor weather disrupting AAs entire fleet. Rebooked my flights twice and was still unable to make it home. No offer of hotel compensation despite me being stranded overnight in Houston. Nothing really to do about it- just a bad couple of days to travel. I wish they were a little better at letting us know about delays in good time, as it would have made a difference to my planning.
優點： "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
優點： "On time"
缺點： "More seat room"
缺點： "My bags were missing"
優點： "Free novies"
缺點： "Food service and better social distancing"
優點： "The crew was incredibly attentive and helpful."
優點： "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
缺點： "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
優點： "Crew was amazing and work diligently to make everybody feel comfortable."
缺點： "Nothing. I had no issues!"
優點： "How fast we borad the airplane the sever was good and nice respectful"
缺點： "Just speed up little fast unload the airplane"
優點： "On time, crew was nice."
缺點： "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
優點： "Crew was nice, entertainment was good"
缺點： "The food was terrible, no options, Boarding was disorganized and not in sync with what was on the screen."
缺點： "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"
優點： "Arrived 5 minutes early which was great on a very late night."
缺點： "I will never, ever book with Kayak again"
缺點： "That the bags came out late and I missed my next flight. It was the last flight for that day. Royal Jordanian did not offer hotel stay or anything because they said it is not their fault that the bags showed up late"
缺點： "There was no food or entertainment so the rating there doesn't mean anything. Flight was delayed 1 hour due to a mechanical issue. Part of the delay included AA trying to get the flight crew to show up at the gate. The flight was oversold so there was a long list of standbys which added to the crowd waiting at the gate."
優點： "Smooth flight !"
缺點： "Too tight for 6'3 male."
缺點： "Obnoxious amount of confusion at gate. Employees continuously announced and posted conflicting departure times. Was shocked by lack of assistance in finding new flights, alternative methods of transportation to destination, etc. Eventually rescheduled for red-eye flight the following day (over 24 hours later). Found alternate transportation. Don't feel like I could trust AMERICAN with my travel plans again."
缺點： "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
優點： "not much"
缺點： "Steward on flight yelled at people and gate staff yelled continously"
優點： "Extra coffee/tea available outside of the standard food times."
缺點： "Horrible customer service I will never fly with American again"
優點： "Smooth and quick flight"
缺點： "Warm, no refreshments"
優點： "Better than walking!"
缺點： "Extremely cramped space."
缺點： "Late Dallas to tulsa"
缺點： "Messed up college for your mismanagement."
優點： "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
缺點： "Seats are not very comfortable in any position."
優點： "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
缺點： "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
優點： "I like quick flight,"
缺點： "The delay but hey that's how it goes."
優點： "We made up time in the air and landed early. Seats were very comfortable."
缺點： "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
優點： "Boarding and service was nice"
缺點： "We were delayed an hour because the plan was in the hanger! Why? We were all there, didn't American know the plane should be at he gate! No escplanation as to why the plane was not there other than it was in the hanger! Airlines need to let the customers be flexible especially when are!"
缺點： "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
優點： "They were offering free checked carry-on luggage at the gate so took advantage of that which got my wife and I pre-boarding. Which was a good thing because the overhead bins were awful on this dinosaur plane."
缺點： "I thought we were getting a history tour upon boarding as one of the first airplanes ever constructed or something. There should never be an airplane that doesn't have personal entertainment on board for an 11+ hour flight. The main cabin had two monitors up front on each side and one in the middle section. We paid for "premium" seats, no charging options. The overhead storage could barely hold the smallest of carry-on luggage. The food was mediocre at best. We were pretty close to the front but every time the beverage cart made it to us the wine was already empty from the previous passengers. Overall pretty miserable flight"
優點： "Remodeled plane style"
缺點： "Liked it"
優點： "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."
優點： "Delayed 2 hours out of charlotte. Missed flight to Madrid. Newark people are rude"
缺點： "Look above"
優點： "left early and arrived early. cabin staff was friendly"
優點： "The plane was sleek and clean. I had a good amount of room even in coach!"
缺點： "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."
優點： "Everything went fairly seamlessly despite having a pacted plane."
優點： "Excellent, friendly service by flight attendant, Amy Sparks! I felt very welcomed and relaxed, especially having just flown 15 hours from Sydney back to the States."
缺點： "Engine noise was loud seated at the rear of the aircraft."
Service was incredible. Boarding was ok. Not the crews fault. People just don’t listen to boarding groups. They just crowd around like a bunch of mindless idiots trying to shuffle into a cattle pen. Once on board the plane had been over fueled so we had to sit on the runway with the jet engines blaring and roaring full blast for 20 minutes to burn off enough fuel to meet weight requirements to take off. Not the thing to be doing in 100 degree southern heat. It was an OK flight overall.
This flight was rather rough because of weather conditions! But the flight got us to Tulsa safely!
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Food and crew were good"
缺點： "Our plane left late which equalled missing our connecting flight which equalled almost missing our window to pick up our car rental. Timely boarding and accommodation/coordination with connecting flight could have been handled better"
缺點： "People shoving huge bags under the seats kept hitting my feet at my seat."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Not mu h"
缺點： "Sardine packed"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The view of the sun set"
優點： "Great crew great plane super value"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "What you would think of a typical flight. Nothing special happened, just loaded up and flew."
優點： "New nicer attitude from crew"
缺點： "Small seats"
優點： "Nothing I won't be flying united again!"
缺點： "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Didn't make it to Denver"
缺點： "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Was a bigger plane. More space to move around and fit luggage. Served refreshments! All my flights with United were on time!"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Fairly quick and easy to get checked in and though security"
缺點： "Seating was a bit cramped, good thing plane was not full"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Not enough leg room or seat size. Just uncomfortable."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Same as above"
缺點： "Same as above"
缺點： "Missed the connection"
優點： "This was a good group to fly with and Anne was outstanding!"
優點： "Flight attendants, comfort and attention to detail were all good."
缺點： "Nothing comes to mind"
優點： "1st class experience was great."
缺點： "Time between load and take off"
缺點： "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
優點： "All went very smoothly"
優點： "Being extremely punctual."
優點： "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
缺點： "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
優點： "On time and great crew."
缺點： "Boarding group"
缺點： "The flight was delayed for 3 hour leaving Seattle."
優點： "Ease of travel, friendly crew and snack on flight."
缺點： "Bumpy from weather, just thankful we made it safely."