I cannot rate the ORD to Japan flight based on not applicable, see prior notation. The JAL staff member in customer service was great. He helped me transfer the flight schedule for the following week at no charge. A level of service not seen during this crazy pandemic situation
Would like more options for movies
On time schedule, courteous staff, good food, smooth flight because of good pilot, no air turbulence. I highly recommend Japan Airlines
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
Highly efficient and great service
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
缺點： "Flight delays are always disappointing."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "The crew amazing. Food was great"
缺點： "Nothing. This company deserves its reputation for excellence."
缺點： "I am satisfied with AA overall."
優點： "All exquisite dishes they served were excellent !"
優點： "Food was good. Good leg room. Smooth flight."
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Customer service was on point . Thanks Again !"
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
缺點： "BA flight with poorer screens and food than JAL"
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "prompt check in , ample baggages allowances, food and overall steward services."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "All was fine"
優點： "Enjoyed the greeting, politeness and food"
缺點： "More English speaking would be preferred"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "Food is not that good"
缺點： "Free Wi-Fi would be nice"
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "The food was good, which I didn't expect. The crew was kind."